Changed rooms 4 times and STILL got an unacceptable room. First room was missing the handle to turn the shower on/off, second room the door never would open, third room had something else (I didn't go in that one, my husband did) and the fourth room had the terrible smell of vomit permeating the bathroom ALONG WITH a cup of dip/chew spit on the bathroom sink that could have only been left by housekeeping or someone using the room prior to us coming in. My husband literally got on his hands and knees and cleaned the bathroom/entryway floor. Very disappointed in this Holiday Inn Express. We are normally 100% satisfied with the every thing about them but this time was unfortunately unacceptable. I also wore shoes anytime I moved about the room, I felt that disgusted with the cleanliness of the room. Why not change rooms for a fifth time or change hotels? Well, anyone who's exhausted from traveling would know that sometimes you just have to suck it up once in a while. But should I ever travel back to New Orleans again I will NOT be staying at this Holiday Inn Express.…
The first room smelt like mold, the second Room smelt better but the ceiling was covered with water stains. I will post pictures it was totally unacceptable. The third room also smelled very moldy. Can’t stay at the holiday inns with the AC units in the windows they need a total upgrade these things are so old and in such bad disrepair
I've stayed here 3 times before & had a good experience. This time, not so good. Firstly, advertised breakfast on the website was not actually available; only coffee that had to be poured by hotel staff. 4 out of 6 staff that we dealt with were fine, 2 were not - if they worked for me they would be short term. We stayed 3 nights, our room was never cleaned. We stayed in the best suite offered, but the shower curtain did not not cover the opening, so every shower left water in the floor.
Yearly managers meeting, great facility. Good rooms, breakfast left a lot to be desired. Nice meeting room little short on staff to help with set up. Good location close to airport. Nice restaurant within walking distance.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing