We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - New Orleans - Metairie

103 reviews
Save
Traveller (30)
Room & Suite (20)
Dining (2)
Overview
  • Excellent23%
  • Very good33%
  • Average19%
  • Poor10%
  • Terrible15%
Travellers talk about
“own meals”(2 reviews)
“room was clean”(10 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - New Orleans - Metairie
Special Offer: Save up to 10% TODAY!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (103)Write a Review
There are newer reviews for Extended Stay America - New Orleans - Metairie
See the most recent reviews
Filter reviews
101 results
Traveller rating
24
31
20
11
15
Traveller type
Time of year
LanguageEnglish
24
31
20
11
15
Show reviews that mention
All reviewsown mealsroom was cleancooking utensilshot waterfree parkinghome away from homesafe areahotel staffdowntown nolafrench quarterwould stay here againgreat place to stayenjoyed my staystaff was friendlybridgetesarouses
FilterEnglish
Updating list...
11 - 15 of 101 reviews
Reviewed 5 September 2017

The Manager a male was the rudest person I have ever encountered in my 40 years plus of professional travel. I would fire him at the drop of a dime before I allowed him to ruin my business. I am a retired Travel Manager and...More

Thank gogo_blondee04
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 8 September 2017

We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will...More

Reviewed 19 August 2017

Billy - GM, Amber, Angela, Bridget, Pam and John are a remarkable team who are connected and committed to providing excellent customer service. I was treated me more like family and less like a guest.More

Thank synceremaria
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 20 August 2017

Thank you so much for this awesome review of Extended Stay America. Making you happy makes us happy! We are glad that everything went so well during your stay and that our staff made for a memorable experience. I will your wonderful compliments with my...More

Reviewed 9 July 2017

BED BUGS! I thought bed bugs could not be seen with the naked eye. I was wrong. I saw them in my bed. Once you walk in the place looks decent for the $67 fee. I took a nap on my bad with the lights...More

Review collected in partnership with Extended Stay
Thank U1791NHjustinl
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 12 July 2017

Thank you for being our guest and for kindly taking the time to share your feedback. We hope you will accept our apologies for your disappointing experience and for falling short of your expectations. We are proactive with ensuring guest comfort and take immediate action...More

Reviewed 7 July 2017

If you don't want to be in downtown this hotel is very good option. Room was very clean and spacious and the hotel itself wasn't that far from the downtown...maybe some 15 minutes drive and I caught peak hour..so not bad at all. I mean,...More

Thank Marija Z
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 8 July 2017

Marija, it was a pleasure to have you as our guest at Extended Stay America - New Orleans – Metairie and we are delighted you were able to bring your 4-legged family member, too. We love taking care of our guests, and we are happy...More

Reviewed 4 July 2017

Front Office Staff is outstanding but every other outlet is horrible. They start construction at 7 AM on Saturdays, housekeepers have horrible attitudes when you ask for towels or toiletries and they have roachesMore

Review collected in partnership with Extended Stay
Thank taniesha b
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 6 July 2017

Taniesha, thank you for letting us know about your stay. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. To make sure this does not happen again, I am actively working with my team to improve our guest...More

View more reviews
PreviousNext
12345621
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$80 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$80 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (30)
Room & Suite (20)
Dining (2)
Questions & Answers
Ask a question
Kadin M
29 June 2017|
AnswerShow all 2 answers
Response from Howard S | Reviewed this property |
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
0
Votes
Room Tips
"Quieter on the faside in front of the lift door opening (to back?)"
Read review
"drug, danger, dirty, rude, unprofessional"
Read review
"friendly staff, clean room, grab and go breakfast, location, kitchen, housekeeping"
Read review
"Quiet, nice, spacious room"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing