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Toilet stopped up immediately, air conditioning did not work, hair in the bathroom and carpet needs replaced (totally disgusting). Bed was comfy and linens were fine except for a spot on the Cover in the Middle not sure what that was, didn't bother with it...More
Response from James M, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 21 March 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More
I have stayed at this hotel many times previously as I work in the area 3-4 times a year and it's usually just convenient. Given the past positive stays that I have had I am hesitant to brow beat this hotel too much over this...More
2 Thank ThatPilotTech
Response from IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans AirportResponded 30 April 2016
Thank you for taking the time to leave us with your feedback. It is regrettable that some aspects of our hotel did not live up to your expectations. I sincerely apologize if you may have experienced any inconvenience during your recent stay. It...More
Me and my family came during spring break of 2016. The room smelled and the bathroom didn't even work. They didn't clean our rooms the whole time we were here. The AC didn't cool at all. The food wasn't incredible either. The fridge didn't work....More
Thank Ahmed S
Response from IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans AirportResponded 28 March 2016
Dear Ahmed S,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be good. However, we would like to apologize for not living up to your expectations regarding...More
Every time I stay here, my stay is always above exceptional. The staff here is very accommodating and restaurant has the most amazing food. I find myself, comparing a lot of other full service holiday inns to this location, due to how greatly they honor...More
I've had a wonderful time staying at the Holiday Inn in Metairie. The staff has been outstanding in taking care of the needs of my family! They have exceeded our expectations and we would definitely consider staying again, when we come into town.
Thank Jeff G
Response from HIMetairie, Manager at Holiday Inn Metairie New Orleans AirportResponded 12 March 2016
Greetings jeff G
thank you for staying at the holiday inn metairie. we are happy to hear that you enjoyed your stay here with us. we do appreciate your business and please do come back again.