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Holiday Inn Metairie New Orleans Airport

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#10 of 22 Hotels in Metairie
Certificate of Excellence
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Holiday Inn Metairie New Orleans Airport
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274 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Metairie New Orleans Airport
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Showing 267: English reviews
Reviewed 26 November 2016

We were so disappointed in our stay this time. We have stayed at the Holiday Inn Metairie New Orleans Airport a couple of times before and always had a good experience, but this time it was lousy. The room looked like it hadn't been cleaned, no linens or the standard toiletries such as shampoo or even soap in the bathroom,...

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Helpful?
Thank Miriam M
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Miriam M, Thank you so much for your review of our hotel. We are pleased you found our staff to be nice. On the other hand, we would like to apologize for the experience you had with your room, especially the cleanliness. We want to assure you that our hotel is very proud of its level of service, cleanliness...

Douglas
Reviewed 15 November 2016 via mobile

Lobby was nice. Staff was very friendly. Hotel seemed to be an older place. Room was clean though. Stay wasn't too bad. Would prob stay here again if was in the area. Great food directly behind the motel.

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Helpful?
Thank Tad H
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Tad H., Thank you for your review of our property. I am thankful to know that our staff was very friendly to you during the duration of your stay and that you liked the lobby. Although the hotel is a bit dated, we are undergoing numerous renovations at the moment to get things up-to-date. It is a pleasure knowing...

Reviewed 10 November 2016 via mobile

Pretty typical Holiday Inn stay. Room was ok, nothing spectacular but clean. The only odd thing was every time we would get back and the room had been cleaned all of our towels would be gone and not replaced. Even ones we had not used yet. So all 3 days of our stay we had to call down to the...

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Helpful?
Thank LaShan G
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear LaShan G, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room received and acknowledged our friendly Front Desk staff. However, we regret if the replacement of your towels and...

Phoenix
Reviewed 4 November 2016 via mobile

I should of known when I walked in the front door and the place smelled damp and moldy that this wasn't going to turn out well. The front desk staff was very friendly and accommodating which is why I gave this place any stars at all. Hotel lobby was somewhat updated but when i exited the elevator on the 4th...

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Helpful?
Thank FormerRezPilot
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear FormerRezPilot, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. I appreciate the kind remarks regarding our hotel staff. It is disheartening to know that your experience was not as pleasant as it should have been due...

Florianopolis, SC
Reviewed 3 November 2016

Holiday Inn Metairie is not far from the airport and not far from French Quarter. There are many shoppings areas around and restaurants. The staff is friendly and helpful and the rooms are good size, clean and cozy

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Helpful?
Thank crsbrz
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear crsbrz, Thank you for the stellar review of this Holiday Inn property. We are thankful in knowing that the staff was friendly to you and that the rooms were clean and cozy. We here at the Holiday Inn know how important it is to create a comfortable environment for our guests being that they are away from home. Once...

Duluth
Reviewed 1 November 2016 via mobile

Stayed here for a couples weekend away in New Orleans. The hotel served its purpose. It was a room to stay in and we felt safe in the neighborhood. The establishment was pretty dated. Could use some touching up in many aspects so this is not a place to look for luxury. On a high note the staff was wonderful...

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Helpful?
Thank Ism M
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Ism M., Thank you for taking the time to submit a review of the Metairie property. It is a pleasure knowing that you and your better half felt safe while staying at this property (which is of the utmost importance) as well as giving our staff a fantastic compliment! Although the establishment may seem a bit dated, the maintenance...

Nashville, Tennessee
Reviewed 21 October 2016

I stayed here with my GF and a group for a conference. Personal accommodations- We stayed in a large accessible room on the 8th floor. The room was clean and comfortable and the bed was very comfortable. The pillows however were too soft for my personal preference and made it difficult to sleep. Group Accommodations- The staff was more than...

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Helpful?
Thank Felice F
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Felice F., Thank you for taking the time to review the Metairie property. It is a pleasure knowing you and your significant other found your room clean and comfortable (both of which are very important factors). The staff being prompt and sufficient with providing items for the meeting is definitely a plus when accommodating a host of people for...

San Sebastian
Reviewed 9 October 2016

I attended an all-day educational class here. The accommodations were very nice and the staff exceptionally friendly and professional. Great location plus free parking.Our lunch was really good with large servings. Waitress could not have been nicer!

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Helpful?
Thank David S
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear David S., Thank you for the all-around positive review of our property. We at the hotel take pride in providing quality customer service to all of our guests and visitors. It is a pleasure knowing we could accommodate your needs during your all-day educational class. We hope to have you again soon! Sincerely, James M. Sales Coordinator

Reviewed 9 October 2016 via mobile

I am a platinum IHG rewards member and stay at Holiday Inns on a regular basis. I've purchased the cruise and park package on multiple occasions and every other location has offered a shuttle to the port/pier. This one does not. I was not advised this was the case during booking or check in, and did not find this out...

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Helpful?
Thank Mandi D
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Mandi D, Thank you for your review regarding your recent stay at Holiday Inn Metairie New Orleans Airport and for being an IHG Rewards Club Platinum member. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information...

Jefferson, GA, United States
Reviewed 30 September 2016

We stayed at this facility on the eve of a cruise as part of a package. From calls prior to our arrival, during our stay, and throughout our departure we were treated courteously and had a good night's rest. The staff members were all helpful and even steered us to a fine restaurant next door, Chef Ron's Gumbo. Part of...

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Helpful?
Thank Tim L
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Tim L., Thank you for taking the time to leave a positive review of your stay at the property! First and foremost, it is of the utmost importance for the staff to provide excellent customer service to all of our guests and visitors. It is a pleasure knowing the staff was helpful and courteous throughout the length of your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 

Additional Information about Holiday Inn Metairie New Orleans Airport

Address: 2261 N Causeway Blvd, Metairie, LA 70001-1934
Region: United States > Louisiana > Metairie
Price Range: €114 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie
Hotel Style:
#3 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Metairie New Orleans Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Metairie New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner room for more natural light”
 of 5 bubbles felicef151, 21 Oct 2016 | Read review
“Get a room on the back side of hotel.”
 of 5 bubbles 382timl, 30 Sep 2016 | Read review
“go somewhere else”
 of 5 bubbles shirmart, 8 Jul 2016 | Read review
“Do not use corner rooms they seem to be much hotter.”
 of 5 bubbles LadyCaptain, 22 Jun 2016 | Read review
“There's a nice mall very nearby (up causeway across the road) and a whole foods a exit down. stay away from noisy streetside.”
 of 5 bubbles Drej_Stu, 20 Jun 2016 | Read review
5 of 5