Holiday Inn Metairie New Orleans Airport
358 reviews
#10 of 25 Hotels in Metairie
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2261 N Causeway Blvd, Metairie, LA 70001-1934
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (28)
Dining (5)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Metairie New Orleans Airport
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 25 hotels in Metairie
Location
Cleanliness
Service
Value
Travellers' Choice
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
Location
Full view
46Car recommended
Grade: 46 out of 100
19Restaurantswithin 1 km
2Attractionswithin 1 km
358Reviews8Q+A55Room tips
Reviews
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Popular mentions
Have stayed here twice in last six months and regret to report that this place has continued to decline. Note this was before the Covid-19 emergency measures. Service is quite frankly a shambles. When I checked in and showed my platinum IHG card, the receptionist said she was too busy to process that and to simply write my number down so she could get back to it later. As a result I receive no recognition as a platinum member. I asked if the restaurant and bar were still open (aprox 2130hrs) only to be told she thought so. When I went in there was no bartender. Waited 15 minutes until one member of staff came and fidgeted behind the bar but would not serve me, waited another 5 minutes while she went and got someone. Then waited 45 minutes for my food order to come, where upon starters and main courses came all at once because the kitchen staff "wanted to go home early". Room was clean, tidy and quiet enough, but coffee machine did not work, nor did the shower as you got half shower and half tap water no matter which way you moved the controls. No bottled water in the room, and none in the small amenity shop by reception, in fact the shop was sold out of almost everything. In the morning there was no reception staff, and breakfast was not available either. I would not stay here again, due to the staff’s attitude and service. They simply do not give a dam about anybody. Even getting a drink at the bar is an epic. Never saw any signs of the hotel – airport shuttle bus they used to run. So give this place a miss, there is so much choice around New Orleans, its so easy to do better than this place.…
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Date of stay: March 2020Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Find another hotel
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1 Helpful vote
Helpful
Response from IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport
Responded 11 Apr 2020
Hello rangestormer, It's always a delight for us to host one of our IHG Rewards Club Platinum Elite members at the Holiday Inn Metairie New Orleans Airport. I am glad you had a quality sleep during your stay, and you are pleased with our clean room. I read your dismay about the hotel's upkeep, the staff's behavior, limited restaurant/bar services, and the unavailability of the coffee maker. I also regard your discomfort with the shower, unavailability of staff in the morning, and breakfast. I understand it could have been great if the amenity shop had what you needed at that time, but you mentioned they are almost sold out for everything. We aim to provide everything guests' needs and provide more to where it matters most. I am sorry to miss hitting the mark on this visit. We appreciate you sharing your thoughts to help us identify areas that need additional attention. I communicated your comment with the hotel management, who responded with genuine concern about the impact this had on your stay. I know they will make the necessary adjustments to ensure the quality of our services to guests' satisfaction. I hope you will give us another chance to prove that your unsatisfactory stay was an exception, as we elevate your experience and leave you inspired. Sincerely, Jeraldine R. Case Manager IHGService
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A very nice Holiday Inn. The room was clean and functional. They had a Tesla charger for our electric car, so big plus there. Very convenient on and off I-10. Onsite restaurant was nice. Had both dinner and breakfast there. We were traveling through the coronavirus so no one else was there. Hard to judge how busy things normally are.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Fantastic location close to the action. Tabetha at the front desk took great care of me and my team when we visited. Not only did she accommodate us perfectly, she went out of her way to make sure any issues we had were resolved. Great customer service!!!!
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Date of stay: February 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Mohammed took extra care to provide great service. Thanks. Hotel is clean and convenient location on the causeway. Good rate and even a Hertz car rental on site. Plenty of parking. Good dinner if you are too tired to go out.
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Date of stay: October 2019Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans Airport
Responded 4 Nov 2019
Thank you so much! :)
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I stayed here for one night. Everyone was friendly I was checked in as soon as I arrived and I enjoyed waking up to a hot breakfast. Mohommod at the restaurant was amazing he went above and beyond to make sure I had everything I needed for my dining experience to be excellent. This is the kind of experience people should receive anytime they’re visiting an establishment. Great Job Holiday Inn!!
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Date of stay: October 2019Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans Airport
Responded 4 Nov 2019
Thank you for sharing your wonderful experience. We will be sure to share this with our team :)
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PRICE RANGE
US$107 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn metairie new orleans airport hotel metairie
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
205
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Claim Your Listing Frequently Asked Questions about Holiday Inn Metairie New Orleans Airport
Which popular attractions are close to Holiday Inn Metairie New Orleans Airport?
Nearby attractions include Jefferson Orleans North (1.0 km) and 3RD BASE SPORTS BAR (0.9 km).
What are some of the property amenities at Holiday Inn Metairie New Orleans Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Metairie New Orleans Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Metairie New Orleans Airport?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Metairie New Orleans Airport?
Conveniently located restaurants include Chef Ron's Gumbo Stop, Acme Oyster House, and Tic Toc Cafe.
Are there opportunities to exercise at Holiday Inn Metairie New Orleans Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Metairie New Orleans Airport have an airport shuttle?
Yes, Holiday Inn Metairie New Orleans Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Metairie New Orleans Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Metairie New Orleans Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Metairie New Orleans Airport?
Many travellers enjoy visiting Longue Vue House and Gardens (3.5 km), Edgar Degas House Creole Impressionist Tour (8.0 km), and Pitot House (6.4 km).
Is Holiday Inn Metairie New Orleans Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.