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Residence Inn New Orleans Metairie

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Residence Inn New Orleans Metairie
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206 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn New Orleans Metairie
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Showing 202: English reviews
Reviewed 15 December 2015

Went down to Louisana to a family wedding and was directed to stay here. The room was spacious exceptional in cleanliness. Kitchen was perfect. The complementary breakfast was well stocked and clean. Location was easy to get on the i10 to get into Downtown New Orleans.

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Helpful?
Thank Ebnj
Miguel M, Operation Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie.

Baton Rouge, Louisiana
Reviewed 10 December 2015

The hotel is very good for long stay. I have stayed here for almost six months. Hotel serves hot and great breakfast and happy hour on Mon-Wed. Hotel has fairly good swimming pool and tennis and basketball court. The wifi speed is not very good. Staff is good.

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Helpful?
Thank Mindhedreamz
Miguel M, Operation Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie.

Reviewed 10 December 2015

Stayed here this week for a business trip. My truck was stolen from the parking lot. The hotel staff did not act concerned and basically told me I was out of luck. They claimed that this type of thing did not happen very often, but by their reaction, I would say it does. Please stay somewhere else!!!

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Helpful?
Thank BusinessTraveler39183
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn New Orleans Metairie. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.Please accept our apology for not meeting your expectations during your stay.

Scottsdale, Arizona
Reviewed 7 December 2015

When planning a recent trip to New Orleans, we debated whether to stay in the city or the "burbs" and ultimately settled on this property in Metairie, which is an easy 10-15 minute drive to the French Quarter. While our stay was pleasant, if we had to do it over again we would probably opt for a property in the...

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Helpful?
Thank Dallas_H_1
Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your thoughts regarding your recent stay with Residence Inn Metairie. Everything we do is aimed at providing you with an excellent hotel experience. I apologize we have fallen short of our goal during your recent stay. Please be assured that we are taking immediate corrective steps to avoid such problems in the...

Massachusetts
Reviewed 3 December 2015

We stayed at this hotel twice in November. I didn't give it 5 stars because the property isn't quite as fresh as the Courtyard right next door and the hot tub was broken on both visits (though we were able to use the one at the Courtyard and it was lovely). But what this place did offer--and which we greatly...

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Helpful?
1Thank PabloP
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your thoughts regarding the Hot tub. We appreciate you bringing it to our attention. Your feedback is integral to our ability to continue to improve our service. Please accept our apology for not meeting your expectations during your stay. We have shared your feedback with the appropriate hotel team to ensure that...

Alexandria, Louisiana
Reviewed 28 October 2015

I had a wonderful Stay. Everyone was Nice, But Ms. Latecha was Especially Helpful and her guest service was Excellent . Anytime I was lose late that night , I call the Hotel and She gave me direction . Eating places and Night Life , that I mostly Needed. Great suggestion and was very Patient. An when I returned late...

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Helpful?
Thank James S
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for staying at the Residence Inn New Orleans Metairie and we hope you choose to stay with us again whenever your travel needs bring you back to Metairie. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Memphis, Tennessee
Reviewed 24 October 2015 via mobile

Stayed here for 2 nights on a business trip. Front desk clerk was very pleasant when we arrived around noon. No rooms ready yet but checked us in and suggested some places to go for lunch and kept our bags in the office until we returned. Adequate, clean fitness room with good equipment. Rooms very clean. Best part was the...

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Helpful?
Thank Ann971
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your comments on the Residence Inn Metairie. We look forward to your next visit with us.

Denver
Reviewed 17 October 2015

My family and I stayed here recently because it has a two-bedroom suite and I like Marriott. The suite has enough space for four adults and one child. We arrived late at night and the lady at the front desk was nice. We couldn't find the hair dryer so someone brought us one. We went to the grocery store the...

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Helpful?
Thank cooknsew105
Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Hello Cooknsew, Thank you for taking the time to complete the Survey. We are delighted that you chose to stay with the Residence Inn New Orleans Metairie during your visited to New Orleans. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Please be assured that we are taking immediate...

Mobile, Alabama
Reviewed 11 October 2015

We loved the 2 bedroom suite! Wonderful & comfortable accommodations with great breakfast and topped off with phenomenal customer service! I recommend it wholeheartedly!! Family & Pet-friendly. Thank you Residence Inn!

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Helpful?
Thank Carla G G
Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for staying at the Metairie Residence Inn. We are very happy that our suite met your expectations. I agree with you, we do have wonderful full hot breakfast, and great staff. When traveling in the metairie area we look forward to your return visit.

Memphis, Tennessee
Reviewed 10 October 2015 via mobile

Hotel is not far from Downtown NOLA, 15 dll cab ride. Hotel accomodations are ok, as any Residence Inn. Not had a good experience with front desk staff, rude, prepotent and seems like they doing you a favor, specially Camille ( I told her that) Big dissapointment as platinum marriott since can not received any extra benefits and not treated...

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Helpful?
1Thank Luis M
Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Mr. L. Thank you for taking the time to complete the survey. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. We hope when your travel brings you back into New Orleans Metairie you will...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn New Orleans Metairie

Address: Three Galleria Boulevard, Metairie, LA 70001
Region: United States > Louisiana > Metairie
Price Range: €136 - €222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn New Orleans Metairie 3*
Number of rooms: 120
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Also Known As:
Residence Inn New Orleans Metairie Hotel Metairie
Residence Inn Metairie
Metairie Residence Inn
Hotel Style:
#3 Family Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn New Orleans Metairie staff and other travellers.
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Questions? Get answers from Residence Inn New Orleans Metairie staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room works well.”
 of 5 bubbles Lovetogo55, 30 Nov 2016 | Read review
“Try to get the first floor...easy access.”
 of 5 bubbles gails910, 2 Nov 2016 | Read review
“Ask Camille”
 of 5 bubbles ready314, 16 Oct 2016 | Read review
“They all looked good to me.”
 of 5 bubbles Ka6otm, 1 Oct 2016 | Read review
“All the rooms I'm sure were comfortable”
 of 5 bubbles 422sherriw, 27 Jul 2016 | Read review
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