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BEST WESTERN PLUS Landmark Hotel & Suites

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259 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Landmark Hotel & Suites
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Showing 256: English reviews
1 review
Reviewed 19 July 2016

I don't usually do review, but based on my stay...I had to. I stayed at the Best Western this past weekend. This was my family first time in New Orleans. I was supposed to stay somewhere else and due to circumstances I ended up here. Orrin was my first encounter. He was awesome, helpful and accomodating. We also had to... More 

Helpful?
Thank LaRita L
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your stellar review! I am so happy that our staff took such good care of you during your time with us. I will be sure to pass along your praise to our entire team. Please be sure to call us if we can be of assistance during your next trip to our area.... More 

Medicine Park, Oklahoma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2016

My wife and I stayed here for three days on a visit to New Orleans. Our room was nice, large and clean. The staff was friendly and helpful. For some reason our room was not cleaned or restocked on our first day. Never did get and answer why, but the house cleaning staff was more than willing to give me... More 

Helpful?
Thank jdartart
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for you review! I am so happy that you were pleased during your time with us, however, we are disappointed that our location was not convenient for you! None the less we hope we can accommodate you at our sister property in the French Quarter. Please let us know if we can assist you with creating... More 

Schertz, United States
1 review
Reviewed 12 July 2016

The hotel looks like it has done some renovations lately so the exterior and lobby areas look really nice. However, for the price of the room, I felt like I was paying for the lobby and not the room because the lobby was so updated and the room wasn't matching the updates.

Review collected in partnership with Best Western

Helpful?
Thank Krystalle S
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback after your departure. I am truly sorry that you were not impressed with your accommodations during your time with us. Please give me a call so I can be of assistance in correcting this matter for you. I can be reached directly at 504-526-4589 or via email... More 

Mandeville, United States
1 review
Reviewed 11 July 2016

The room was dirty, the carpet was disgusting, like needs to be pulled out disgusting, my foot stuck to the carpet - years of not cleaning! The bathroom was "ok" needs an overall SPRING CLEANING! just horrible...very nice hotel, great location, but needs to fire EVERYONE on their cleaning staff and hire ALL NEW PEOPLE...because they don't care.

Review collected in partnership with Best Western

Helpful?
Thank Joann E
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete this survey. On behalf of our entire team, I would once again like to apologize for your experience during you time with us. I am glad we were able to resolve this matter to your satisfaction and look forward to you to having you back in the future. If I... More 

Lithonia, Georgia
1 review
Reviewed 11 July 2016

Ms. Sybil was very knowledgeable of the hotel, kind and helpful. Ms. Sybil has great customer service. She was very friendly with the Checking in process and thereafter. I would recommend anyone to stay at this hotel. I really enjoyed my room. The room was very clean and comfortable. Most of all, I enjoyed the view. Being a Platinum member,... More 

Helpful?
Thank shalandamajor
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your feedback! Miss. Sybil will be thrilled to receive such high praise from a valued guest. Please be sure to give her a call when you plan on returning so she can assist you. Our Front Desk team can be reached at 504-526-4589. Thank you for choosing to stay with us and we hope to... More 

Baton Rouge, Louisiana
1 review
Reviewed 6 July 2016

Thanks for the great level of service.I will like to whole up high Sybil and Sham for years of excellent care to me and my family.I highly recommend BEST WESTERN PLUS Landmark Hotel & Suites.Very clean rooms.Plenty parking.Great food.

Helpful?
Thank terryburns56
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for reviewing our property. I will be sure to pass a long such high praise to our staff and management! Please know that we truly value your feedback and appreciate you for being such a loyal guest at our property for so long! We look forward to being of service to you in the future and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2016

I wanted to share that Dawn was excellent in customer service while during our stay from 7/1/16-7/3/16, She was pleasant and friendly and had knowledge on the hotel details and New Orleans sites. We would like to recommend Dawn for someone who wants a superior customer service. Dawn went over and beyond the call of duty to make my mom... More 

Helpful?
1 Thank Aja W
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to recognize Dawn for her efforts. We are very proud to have an employee who truly cares about our guests and are so thrilled she was able to make your mothers stay more enjoyable. We thank you for your patronage and look forward to having you back soon. Please call us at... More 

Boyce
2 reviews
Reviewed 4 July 2016

This hotel has easy access when coming from Baton Rouge. Many eating places around the hotel (within 2-5 minutes). Spacious room and comfortable beds. The hotel tax in the New Orleans area is very high and it drives the cost of the room up. But for this area the cost was not unreasonable.

Review collected in partnership with Best Western

Helpful?
Thank Jack S
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Sir, Thank you for your feedback. We truly appreciate the time you took to write this review and hope to have you as our guest again very soon! Please reach out to us at 504-888-9500 if we can ever be of assistance! Kindest of Regards, Teresa Munoz - Revenue Manager More 

Lacombe, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2016

Everyone of the employees I encountered on my stay were all very friendly and helpful. They all said hello first. if we asked for anything there was always a smile and the duty was executed promptly. The hotel was clean but could use some remodeling especially in the hallways; very dark, gloomy. Room was also clean.

Helpful?
1 Thank jachau42
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your review! I am so pleased that our staff showed they genuinely care during your time with us! We appreciate your suggestions for improvement and thank you for taking the time to let us know your opinion. If we can ever be of any assistance to you please call us at 504-888-9500. Best, Teresa Munoz... More 

Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2016 via mobile

The hotel is ok for a very short stay. It was clean, however, we had to move rooms because the toilet was leaking water all over the floor. The next room we were in, the TV had a mind of its own - volume wouldn't work, it wold shut off on its own, etc. The bathroom in the lobby was... More 

Helpful?
Thank LilShortRib
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for sharing your experience with us. I am a bit concerned about some of the things you have listed in your review. Please reach out to me so that I may hear more about your time with us. I can be reached at 504-526-4589 or via email at teresa_munoz@acihotels.com Regards, Teresa Munoz - Revenue Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002
Region: United States > Louisiana > Metairie
Price Range: €100 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
“The rooms in the tower are gorgeous and huge!!!”
  • Copeland's Tower Bridal Shower
 of 5 bubbles nolabreed, 7 Nov 2016 | Read review
“Try for a room in the tower. They are awesome”
 of 5 bubbles constanced756, 27 Oct 2016 | Read review
“suites are exceptionally spacious!”
 of 5 bubbles nolajael, 19 Oct 2016 | Read review
“Suite in the tower”
 of 5 bubbles K2636RHronaldd, 5 Oct 2016 | Read review
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