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BEST WESTERN PLUS Landmark Hotel & Suites

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BEST WESTERN PLUS Landmark Hotel & Suites
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304 Reviews from our TripAdvisor Community

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Showing 300: English reviews
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Metairie, Louisiana
Reviewed 6 days ago NEW

Room was clean location great housekeepers amazing, parking great front desk people, so so.issues were that one of the front desk personnel was ruse, hotel computers didn't work and room key not working on 3 occasions

Review collected in partnership with Best Western
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Helpful?
Thank Patricia L
Charlotte
HOTEL’S FAVOURITE REVIEW
Reviewed 9 December 2016

My company made these reservations for me. To be honest was not initially looking forward to staying in this Best Western. It is not in the most convenient location for my work which is across the river. There are 4 reasons why this hotel is rated so high. The staff there is extremely impressive. Have not had one interaction with...

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Helpful?
1Thank James B
About Hotel's Favourite Review
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello James, I would like to take you for the time you took to recognize our staff! We are truly fortunate to have such amazing people taking care of our guests and we are so pleased you felt well taken care of. We understand that our location was not convenient for your work location but are happy to know you've...

Houston, United States
Reviewed 1 week ago

The Double Bed Suite was great. The room was exceptionally clean and very spacious. The kitchen was a plus! We cooked several meals. The bathroom was very large. This is one of few bathrooms that actually had a vent fan in it. I loved the open shower. We stayed in the Copeland Tower portion of the hotel. It has a...

Review collected in partnership with Best Western
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Helpful?
Thank Mannaser M
Waco, Texas
Reviewed 1 week ago

Nasty, nasty and nastier! Bath tub had a liner that had leaked. You could bounce on the water that had leaked under the liner. If it got in....it could leak out! Maintenance was called and responded two times but did nothing. MOD was called and did respond and offer to move us. Great but we had unpacked and had appointments...

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Helpful?
Thank frankye693
BestWesternHotels, Guest Relations Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Thank you so much for your feedback. On behalf of our entire staff, I would like to apologize for your experience. Your concerns have been relayed to their related department heads so that procedures may be evaluated and re-training may take place. Thank you for staying with us Best Western Hotels & Resorts

A TripAdvisor Member
Level Contributor
21 reviews
5 hotel reviews
3 helpful votes
Reviewed 1 week ago via mobile

Only a fifteen minute drive to the French Quarter, but cost about half of anything I was able to find in the Quarter, Downtown, or Garden District. Very nice hotel...we had a huge two-room suite. VERY comfortable beds and pillows. Request a room NOT in the tower...if you're in the tower you have to go all the way down to...

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Helpful?
Thank A TripAdvisor Member
Hollywood, AL
Reviewed 1 week ago

Love this hotel! Always a great experience,staff A1 ,room excellent. Will choose again for my next trip to New Orleans. Highly recommend for anyone coming to New Orleans area for business or leisure travel.

Review collected in partnership with Best Western
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Helpful?
Thank Rogerbass
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hi Roger, Thank you for such an amazing review. We truly appreciate the time you took to provide us with such wonderful feedback and are proud to have earned your patronage and loyalty. If there is ever any was I can personally assist you with your travel needs please give me a call at 504-526-4589 or email me at teresa_munoz@acihotels.com....

Lafayette
Reviewed 3 weeks ago

Nice hotel. Close enough to New Orleans without feeling crowded. Across the street from the Mall and walking distance from restaurants. Only problem was the cleanliness of the bathroom was an issue. I was glad I brought Lysol wipes.

Review collected in partnership with Best Western
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Helpful?
Thank woodvaledg
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Guest, Thank you for reviewing your recent stay with us. We are glad you enjoyed your time with us however I am a bit concerned about your comments regarding the bathroom. Please give me a call at 5045264589 when you have a moment so I can hear more about your experience. Thank you for choosing to stay with us...

Cumming, United States
Reviewed 4 weeks ago

I cannot express enough how much I enjoy this hotel and suite. Always a smile at the front desk and always a willingness to assist by the rest of the many teams members working there. The rooms as amazing, the bed jsut right and the cleanliness second to none.

Review collected in partnership with Best Western
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Helpful?
Thank Arnesto S
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Arnesto, On behalf of the entire staff, I would like to thank you for this glowing review! We are so happy to hear such wonderful feedback regarding our staff and I will be sure to pass this along to them. We hope you will have many reasons to return to our property in the future and look forward to...

Reviewed 4 weeks ago

Great location. Hotel staff wonderful. Rooms nice but old hotel. The only thing I didn't like you had to pay for parking even though you were a guest. Staff helpful when asking them what to see and best dining places. Will stay there again

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Helpful?
Thank Georgina R
Raleigh, North Carolina
Reviewed 4 weeks ago

There was absolutely no reason to have cable at this hotel. No channel worked.. Called maintenance twice to fix the issue, however the response was, sorry, the cake just doesn't work. The breakfast pancakes were always cold and hard, even though they were in the warmer. The beds weren't very comfortable, no big blanket, only sheets.

Review collected in partnership with Best Western
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Helpful?
Thank amberlysmith319
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Amberly, Thank you for taking the time to let us know about your experience during your time with us. I would like to apologize on behalf of the entire staff for not exceeding your expectations. Please return my call at 504-526-4589 when you have a chance so that I can work on a way to make this right for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002-5934
Region: United States > Louisiana > Metairie
Price Range: €108 - €217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
8 questions
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Baton Rouge, Louisiana
2 months ago
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are worth the extra charge.”
 of 5 bubbles hcallais, 6 Feb 2017 | Read review
“Stay in the Tower”
 of 5 bubbles Talu2008, 17 Jan 2017 | Read review
“8th Floor was wonderful”
 of 5 bubbles revia6, 13 Dec 2016 | Read review
“Bring earplugs, do have a lot of industrial trucks nearby, but that is a problem throughout New Orleans.”
 of 5 bubbles JamesB477, 9 Dec 2016 | Read review
“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
5 of 5