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Sheraton Metairie New Orleans

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Traveller (60)
Room & Suite (31)
Pool & Beach (6)
Overview
  • Excellent21%
  • Very good35%
  • Average23%
  • Poor11%
  • Terrible10%
Travellers talk about
“club level”(27 reviews)
“free parking”(28 reviews)
“french quarter”(38 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (352)
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339 results
Traveller rating
74
112
77
39
37
Traveller type
Time of year
LanguageEnglish
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74
112
77
39
37
Show reviews that mention
All reviewsclub levelfree parkingfrench quarternew orleanscity parknice roomeasy accessstaff was friendlybeds were comfortableshort drivedowntowngarageloungeuberpetsfreewaycruise
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1 - 5 of 339 reviews
Reviewed 2 weeks ago via mobile

Wish I didn’t have to give any stars! Worst service ever. Booked 2 rooms and had myself and a few friends over to swim( in which we confirmed that it was okay before booking the rooms with the front desk lady that was actually working...More

Thank tawanna25
Response from Courtnay B, HR at Sheraton Metairie New OrleansResponded 2 weeks ago

Thank you for choosing to stay at the Sheraton Metairie - New Orleans Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More

Reviewed 2 weeks ago via mobile

Very nice accommodations and extra friendly staff. Would highly recommend. Close to French Qtr but safe and out of high traffic. Free parking as well in safe garage. Will definitely make our next trip to new Orleans.

Thank MamaLeda
Reviewed 3 weeks ago

Our room was not ready upon arrival even though I had requested an early check-in (1:30pm instead of 3pm). I realize that an early check-in is a "request" that can only be honored if the circumstances allow but it was the very rude response I...More

Thank Paula V
Response from Courtnay B, HR at Sheraton Metairie New OrleansResponded 3 weeks ago

Thank you for choosing to stay at the Sheraton Metairie - New Orleans Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More

Reviewed 4 weeks ago via mobile

The hotel itself is average. The rooms were large, comfortable, and clean. Everything functioned as it should. Plenty of outlets throughout the room. FREE parking!!! Easy access to I-10. Very near to many restaurants and a large mall. Easy drive to New Orleans. The bar...More

Thank Metropop
Response from Courtnay B, HR MANAGER at Sheraton Metairie New OrleansResponded 4 weeks ago

Thank you for choosing to stay at the Sheraton Metairie - New Orleans Hotel and providing your honest feedback on the Guest Satisfaction Survey. Sincerely, COURTNAY BRUMFIELD courtnay.brumfield@sheratonmetairie.com

Reviewed 10 July 2018 via mobile

Free parking is a bonus near New Orleans and the garage was easily accessible with spaces available. Hotel staff was nice but my key card continuously stopped working during my two week stay. Uber is very convenient to pickup right in front of hotel. Pool...More

Thank Madam S
Response from Courtnay B, HR Manager at Sheraton Metairie New OrleansResponded 4 weeks ago

Thank you for choosing to stay at the Sheraton Metairie - New Orleans Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$111 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Photos
Traveller (60)
Room & Suite (31)
Pool & Beach (6)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Swags14
8 June 2017|
Answer
Response from rfross | Reviewed this property |
I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of... More
0
Votes
Casey K
15 October 2016|
AnswerShow all 4 answers
Response from Priscila T | Reviewed this property |
Yes, you can. We I went there it was free parking, but you can park at the street too.
1
Vote
phyllispdk
20 May 2016|
AnswerShow all 2 answers
Response from Kathleen Y | Property representative |
We do offer free parking and it is easy to get a taxi or van to the cruise terminal - cost depends on how many passengers.
0
Votes
Room Tips
"Pool is on the 5th Floor. Parking garage is only 3 levels."
Read review
"Ask for a corner room. Jacuzzi rooms was very spacious."
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"This is not a hotel where there is a view. You are there to sleep."
Read review
"Ask for a room away from the freeway"
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