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This was my second visit to this location and frankly I wasn't happy. When I arrived about 7 p.m. there was minimal wait to check in (good). Was welcomed by a nice front desk clerk and given my key. The only thing he told me...More
Thank Steve K
Response from Todd L, General Manager at New Orleans Marriott Metairie at LakewayResponded 5 days ago
I do apologize that the hotel did not meet your expectations and assure you that we strive to be better than just average. We always strive to ensure an excellent stay. I am very sorry about the internet and assure you we will look into...More
Now I gave them 2 stars instead of 3 only because of the night manager had to fix the situation, because the manager in the morning would not. First of all we had a friend who recommended this hotel for us to stay. Now we...More
Response from Todd L, General Manager at New Orleans Marriott Metairie at LakewayResponded 1 week ago
I am truly sorry for the inconvenieces you experienced during your stay with us, but am happy that the night manager was able to accomadate your needs. I do hope that if your travels bring you our way again, you will stay with us again.
Booked a family trip with three rooms on Expedia- we paid over $20 extra a night for lake view and breakfast. I am not sure how legitimate Expedia is. We checked-in around 9pm. Nothing left but one ok room, one handicap and no lake view....More
Thank Tina C
Response from Todd L, General Manager at New Orleans Marriott Metairie at LakewayResponded 12 December 2017
Tina C -
I thank you for your response and do apologize for the inconsistency of the reservation. While we do our best to accommodate all reservations, we do encourage all of our guest to book directly through Marriott.com in order to confirm room types....More
My husband & I enjoyed our "daycation" at one of my favorite Marriott hotels. We didn't enjoy not having a view though. Our room view was blocked by pipes. The pool was below these pipes, but you couldn't see it.
Why didn't I complain? Because...More
My wife and I just completed a nice two night stay. The staff is courteous and professional, the rooms large and comfortable, and all the services one would expect of the brand. By staying here by the lake, we saved about 50% compared to the...More
Response from petespeach | Reviewed this property |
Yes and it will be safe in the garage and it's actually cost effective because you pay as you go in and out so this way it's safe while you are away in the garage and cost less. We left ours for 4 days while renting a cycle.