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SpringHill Suites by Marriott Lake Charles

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SpringHill Suites by Marriott Lake Charles
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260 Reviews from our TripAdvisor Community

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Showing 259: English reviews
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Boston, Massachusetts
Reviewed 2 days ago NEW

Easy to find and close to the casinos. I found a cheaper price than online at Marriott, so I got the lower price plus another discount off so the rooms were reasonable (we had two). Nicely decorated, recently renovated. We did have a few issues. Cleanliness -- one of the counters where the microwave is was covered with crumbs from...

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Helpful?
Thank surfinginflorida
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you faced during your stay. They have been shared with the appropriate team members to ensure it is corrected moving forward. We are glad that we were able to meet your needs. We are looking forward to serving you again in...

Reviewed 4 days ago NEW

My family has stayed there a couple of times and Mrs.Val is the best she always went above and beyond her duties, she makes it her business to make you feel at home. Thanks Mrs. Val from The Patterson's.

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Helpful?
Thank Crystal Clear C
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear "Val was the Best", We are so Excited that Mrs. Val made your stay feel like home! She is definitely an irreplaceable asset to our Business! We look forward to serving you again in the future! Thanks for the Wonderful feedback! See you Soon! Sincerely, Jamie Simon Dual Operations Manager Residence Inn/ SpringHill Suites jsimon@hotelequities.com

Louisiana
Reviewed 6 days ago NEWvia mobile

We stayed at this location about 2-3 years ago and it was great. However, things have gone downhill rapidly. There were maintenance issues everywhere. In our room, there was a huge red stain on the carpet, half the wall mount for the tissue holder was gone, the inside handle on the barn door style bathroom door was missing, there was...

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Helpful?
Thank Marmelade555
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Guest, Please accept our sincere apology for falling short of our goal during your recent stay. We pride ourselves on delivering exceptional service and did not deliver. We have shared your feedback with the appropriate team to correct the issues you mentioned. Thank you for your feedback. Sincerely, Jamie Simon Dual Operations Manager

Lake Charles, Louisiana
Reviewed 1 week ago via mobile

Our check-in was nice & fast, our room was very clean & big. Our bed we're fresh and very comfortable the hotel staff all round were awesome & the breakfast was hot & fresh. Ms.Tracie in breakfast was very good with keep everything stock & she was so sweet & nice. The manger Makana was so nice & very helpful...

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Helpful?
Thank bbennett409
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear "Amazing!" We are delighted to hear that you had a Wonderful stay! I Will definitely let Ms. Tracie and Ms. Makana know to keep up the Great Work! We look forward to serving you again when you are in our area! Sincerely, Jamie Simon Dual Operations Manager Residence Inn/SpringHill Suites jsimon@hotelequities.com

Houston, Texas, United States
Reviewed 2 weeks ago

on 19 night stay. my room was not cleaned 4 times. partially cleaned 11 times. one time they actually made the bed. put the dirty sheets in the corner. cleaned the bathroom did not replace any of the towels. then put the do not disturb sign. i told the front desk that my room was not being cleaned. that was...

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Helpful?
Thank Troy N
The Woodlands, Texas
Reviewed 2 weeks ago via mobile

We needed a hotel for the night, came with my spouse to spend time together and go play some slot machines. For the price it was not what I expected. The room was spacious and the shower and the toilet were separated. However the sink where the toilet was tiny difficult to wash hands for a tall person. The carpet...

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Helpful?
Thank ladyhawke0613
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you for sharing your concerns. I want to sincerely apologize for the issues you faced during your stay. They have been shared with the appropriate hotel team to ensure these issues are corrected moving forward. Sincerely Jamie Simon

Houston, Texas
Reviewed 3 weeks ago

We wanted to stay at the Golden Nugget Friday and Saturday night, the rate per night was $350Plus tax or -$800 for the weekend. I don't think so- When the lights are out they are all the same. The property is less than 2 miles from the 2 big Casino's and with Lift (Uber) it was $4.00 each way. Save...

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Helpful?
1Thank SSHotelman
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Perfect Location, Thank you so much for taking the time to share your feedback! We are so excited that you enjoyed your stay! We look forward to Serving you again! Sincerely, Jamie Simon Dual Operation Manager Residence Inn/Springhill Suites jsimon@hotelequities.com 337-474-1772

Reviewed 4 weeks ago via mobile

The breakfast was great. But what made it much better was the breakfast staff. Ms Tracie was wonderful. Great with the guest especially with the children. Her smile and her attitude was wonderful. Thank you Ms Tracie .

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Helpful?
1Thank Martha B
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Martha, Thank you so much for taking the time to give us your feedback! We are excited that you enjoyed your stay! We will definitely tell Mrs. Tracie she made a lasting impression! Thank you once again! Jamie Simon Dual Guest Service Manager Residence Inn/ SpringHill Suites jsimon@hotelequities.com 337-474-1772

Houston, Texas
Reviewed 22 March 2017 via mobile

We decided to drive to Lake Charles for a day or two at casinos. We stayed at SpringHill Suites which was very close to Golden Nugget. Our room was clean and spacious, hotel had plenty of parking and complimentary breakfast was typical hotel fare.

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Helpful?
1Thank Gaynell P
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Gaynell, We are so happy that you decided to drive to Lake Charles! and that you enjoyed your stay! All feedback is important to us! Thank you for your Time! We hope to see you again Soon! Sincerely, Jamie Simon Dual Guest Service Manager Residence Inn/ Springhill Suites jsimon@hotelequities.com 337-474-1772

Fort Worth, Texas
Reviewed 6 February 2017

OK... it was OK. I chose this suite hotel because we were three adults traveling together and I like two double beds and a sofa bed (and they are handy to the casinos). Many suite hotels only offer a king bed and sofa bed. The room was strangely designed but new and fresh. The beds were comfortable. Linins were nice...

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Helpful?
Thank Sid H
Jamie S, Guest Relations Manager at SpringHill Suites by Marriott Lake Charles, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the SpringHill Suites Lake Charles through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. ... more   less 

Additional Information about SpringHill Suites by Marriott Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: €106 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Lake Charles 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Romantic Hotel in Lake Charles
#2 Business Hotel in Lake Charles
#2 Family Hotel in Lake Charles
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites by Marriott Lake Charles staff and other travellers.
3 questions
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Pasadena, Texas
over a year ago

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Questions? Get answers from SpringHill Suites by Marriott Lake Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a room oposite the freeway- did get a little noise”
SSHotelman, 3 Apr 2017 | Read review
“Ask for even numbered rooms. Odd numbered rooms are only a few feet from a busy interstate and noisy all night.”
SidH479, 6 Feb 2017 | Read review
“....maybe not close to the elevators...:-)”
D4688AYelizabethb, 4 Jan 2017 | Read review
“Room 523 was great!”
bs0549, 31 Dec 2016 | Read review
“All the rooms we saw were exellent”
ourdub, 4 Dec 2016 | Read review
5 of 5