Check in was great. Fast and simple. Pool was closed ( I overlooked that but it was shown online). The beds were terrible. We booked a 2 queen bed room and they were full size at best. One of the 2 was so worn out that you had to sleep in the center to not roll off. The hotel was busy but it was noisy all night. For the price of this room, I recommend you stay elsewhere.
Very clean and very nice. There is a $60 fee at the time of check in. Just in case if you use their market place in the hotel. Be sure to let them know you didn't use the market for your reimbursement. The pool is closed due to guests allowing others that weren't guests to swim and the filter kept getting clogged. Also due to them being on 2nd phase for Covid at this time. Other than that it was a nice stay with the balcony on the ground floor. Newly refurbished hotel and very nice stay for our first time in Louisiana 🥰
I work in a hotel of 315 rooms. This hotel has maybe 100 rooms. First time in Louisiana, room was dirty, used ear plugs, old soap on the shower curtain, no soap, old popcorn on the floor under bed and dead roach (still there). I called for towels 3 times between 12-3pm and got them at 5 and no housekeeping after 3pm. The manager said they could do nothing with my bill because I wasn’t a Marriott member. I work at Hotel ZAZA a very popular hotel and even if you are not a member and we dropped the ball on something we always make it right. Marriott is basically saying that if they give you a dirty room you have to pay for it! That’s beyond unacceptable. I am still waiting on a call from a manager.
Just a standard basic hotel. Nothing stands out. Shower water pressure needs to be improved. Tea bags need to be provided in the room. Breakfast needs to be improved (why is breakfast not included in the room rate??).
I stayed at this Courtyard for 5 nights through January 23, 2020. The first wonderful person I met was while I was checking in. Devin is a professional, courteous and extremely helpful yong man that assisted me with everything I needed (where to eat, visit and shop). He is very patient and I appreciated his advise and kindness. I also met Jason, a great gentleman who took the time to show me my room to assure it would meet my needs! He is a really considerate and plesant! The same is true of Delania (I sure hope I spelled this correctly). Her personality and welcoming attitude is wonderful. She would ask how my meal was, what I did and was sincere in her querries. She is wonderful! I met Teresea the one night she was scheduled to work while I was there. What a special, vivacious, outgoing and exuberant nice lady! She had a cold and I was going to Walmart, so I got her some cough drops-you would think I gave her $1M! She was so appreciative and thanked me several times. I wish I could have spent more time with her-she makes you feel great! The housekeepers I met were so friendly and kind! Jeanie and Rea are awesome. Rea did an extra quick cleanup of my room one evening and refused a gratituity for her efforts. How special she is! Lyle (Maintenance) had to come to my aid on several occassions due to a persnickity light/outlet and was outgoing, very helpful and very competent. The bottom line is there are so many special people I almost fogot to mention what a nice property it is! The exterior is inviting and kept up nicely, the Lobbt is spacious and hospitable. The rooms are spacious, laid out well and extremely comfortable, clean and quiet. I especially enjoyed the pool and hot tub! Very relaxing and clean. I had one small issue with the water temperature in my shower and I was thrilled to see that Management immediately got involved. Sam, the Assistant Manager, is an awesome man with a great demeanor and ibviously respected by the Staff (they told me he knows how to get things done)! Sam introduced me to Brian, the Manager who has recently come to this property. All I can say (and see) is that Brian and Don are incredible Leaders that have an awesome group of people that like their jobs. The winners? Us, their appreciative guests! Thank you from Room 231 and every other room in your great hotel! Please forgive me if I omitted any of the other great people I met. I sure hope Marriott knows what great folks they have at this property!…