On extended road trip and all I’m really looking for is a clean , quiet place with a comfortable bed and a reasonable price. The gentleman who checked us in was very friendly and accommodating. We asked for a non-smoking room, but the room given smelled like cigarettes...we were changed to another room without a fuss. Beds were comfy, parts of the room were dated, but didn’t bother me. Breakfast room very clean with basic breakfast items...I appreciate that they use mostly paper products instead of styrofoam! Thank you!
This hotel is a low level Drug addict hotel! Don’t bring your kids there. The room was unclean and the breakfast food was stale. Don’t use your credit card because unexplainable charges will appear. Don’t stay there!!
The hotel is right on the main drag so it was easy to find. The room was eazy to find and close to the breakfast area but a long way from the ice machine. The a/c in the room was loud and the bed was lumpy,but it had a nice one piece shower/tub that was clean.
On 6/13 I rented and paid in full the small meeting room for a gender reveal party. Doing the weeks leading up to the party there was unpredicted sickness in the family, so relatives from out of town was in. This meant I would need a larger room for more guest. I called Discovery inn on 6/28/2017 (all calls times are from my call logs) @732pm spoke with Kai did not identify myself but inquired about the larger meeting room, she informed me that it was available for July 2nd all day. This was the same day I rented the smaller room. The price of the larger room was $350, which I had already paid $175 for the smaller room so I was ready and able to pay the difference. )n 6/29 @3:01pm I called Discovery Inn to inquire about the larger room , it was still available for July 2nd, so after work around 430pm I arrived at Discovery Inn. Upon arrival Kai was the clerk she showed me the larger room, informed me of the price. I than informed her that I would like to upgrade to a larger room , she stated that the larger room was not available, stated some one had booked it after I called. I said I just called an hour ago she stated she had got there and the room was booked earlier that morning. I didn't argue with her but knew she was lying because she had just said it was booked after I called at 3pm. I left hurt and upset!! Brainstorming that maybe I could have the room later or another day I called back and asked if I pay and extra fee or change the date could I have the other room, she placed me on hold and came back and said I could change the date once without a fee. ( the contract did state about the date, but doesn't state anything about not being able to upgrade to a larger room). on 6/30/17 at 7:30am I went back to discovery inn thinking someone else would be there to help me, because I felt she was not being honest about the other room being rented , Kai was there again, she stated the manager wasn't available for me to talk to. She said the small room only hold 44 and if it is more , we will shut the whole function down. So not wanting to have my daughter's first baby reveal ruined , 0n 6/30/17 at around 430pm I went back and cancelled the reservation. As per contract I only will receive half my money back. Which now that is my issue no one can tell me when I will receive my money back. I than rented a room down the road at the Wyngate (great staff, friendly, clean, Please stay/go there instead). Well passing by the Discovery inn on our way there several times, no cars were even at the Discovery Inn , some of the guest wasn't aware of the change of location so went to Discovery Inn and I had to go meet them, there was no other function going on. I called Discovery Inn at 9:48pm because I was so upset that Kai was not honest about renting me the other room, spoke with Michelle she stated there was no booking on the larger room that day. I left a message for the manager to call me in the am. She stated his hours were 8am - 4pm. I called at 8:28am on 7/3/2017, Susan answered the phone she stated the manager was available , I asked to leave a message, she said ohh this is R. Sam, I said how do you know this is me , she than stumble on her words, I than proceed to ask when will my funds be credited to my card, she stated I don't know check with your bank. I demanded to talk to a manger or I would come with the local police to talk with him. she said whatever and hung up. Please don't go here , please avoid having to deal with the unprofessional desk clerks that is you are first greeted with. They should treat every one equally and with courtesy. Plus if you have an issue Management is not available . I deserve to receive my entire $175.00 back due to these stressful events.…
Ashley and Susan and Jude were above average employees. Ashley being above average made our stay excellent! Kia on the other hand made things very difficult. She was rude and made the stay of getting the same room very hard. She was just RUDE. Housekeeping was the worst ever. They never set foot in the bathroom the entire stay. There was a strong odor of urine in the room when we got there. We had to buy our on air fresheners. Above all I would come back due to the location and the price and ASHLEY. But hope they change housekeeping and rude service such as Kia before we return. Hope to see Ashley again soon. ThAnks for taking care of us!