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The Chateau Hotel - An Ascend Hotel Collection Member

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Traveller (13)
Room & Suite (20)
Pool & Beach (2)
Overview
  • Excellent41%
  • Very good20%
  • Average15%
  • Poor12%
  • Terrible12%
Travellers talk about
“oil center”(8 reviews)
“bit dated”(2 reviews)
“king suite”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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31
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LanguageEnglish
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All reviewsoil centerbit datedking suitewaffleslarge roombusiness triphot tubsitting areawould stay here againdesk clerkshampoohoustonhairdryercajun
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1 - 5 of 153 reviews
Reviewed 13 August 2018 via mobile

I stayed Here the weekend of 8/10/2018 There was so many things wrong with this hotel.... The rooms are beautiful and super clean and the beds are so cozy, and not to mention the staff is super friendly and the manager is absolutely helpful! The...More

Thank mama12342018
Response from Karli R, Guest Relations Manager at The Chateau Hotel - An Ascend Hotel Collection MemberResponded 13 August 2018

I do apologize for the problems you encountered during your stay. We are working hard to get everything on track. We appreciate your business and appreciate your review.

Reviewed 4 August 2018 via mobile

Here’s the list: No A/C in lobby or hallway (girl at the desk said it has been out a week) and our room didn’t cool down, very small TV that had no channels (was told it was “out”), cracked mirror, only 1 trash can, plastered...More

Thank emailbillpugh
Response from Karli R, Guest Relations Manager at The Chateau Hotel - An Ascend Hotel Collection MemberResponded 5 August 2018

I do apologize for the problems you incurred during your stay. We have ordered the parts for the AC and cable is repaired.

Reviewed 9 July 2018 via mobile

This was good value for the money. Friendly people and nice large clean rooms If visiting Fayayette a good stay Local area on but not much to do in the town. Local swamp tour was nice and close and good value

Thank Matthew K
Response from Karli R, Guest Relations Manager at The Chateau Hotel - An Ascend Hotel Collection MemberResponded 10 July 2018

We are delighted that you enjoyed your stay with The Chateau and thank you for the nice review of our our property.

Reviewed 26 June 2018 via mobile

From the musty smell to the creeky elevator, disgusting carpets and stained furniture... this place was almost frightening. Do not stay here. You can find a much cleaner and nicer hotel for the same price.

Thank Jessie D
Response from Karli R, Guest Relations Manager at The Chateau Hotel - An Ascend Hotel Collection MemberResponded 2 July 2018

Thank you for your review of our property during your stay. I do apologize that your perception of the hotel was as such. We have completely renovated the hotel and I do apologize we were not up to your standards.

Reviewed 26 June 2018

We were staying here for a family wedding. The water ran at a trickle Saturday afternoon and made it very difficult to "clean up" before the wedding. I was told a water valve had been turned off. I was also told by a staff member...More

Thank JamieM2680
Response from Karli R, Guest Relations Manager at The Chateau Hotel - An Ascend Hotel Collection MemberResponded 2 July 2018

Thank you for your review of our property from you stay over the weekend. I do apologize about the water as it was down in our entire block due to a pipe busting in the area. I do apologize that you were not informed from...More

View more reviews
About
Description
Welcome to The Chateau, one of Lafayette’s top rated hotels and your luxurious home for the night. The Chateau boasts not only a convenient location, but a host of amenities to ensure your comfort. ...More Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
Room Service
Restaurant
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
50
Price range
US$86 - US$129 (Based on Average Rates for a Standard Room)
Location
United States > Louisiana > Lafayette Parish > Lafayette
Photos
Traveller (13)
Room & Suite (20)
Pool & Beach (2)
Business Centre & Event Rooms (3)
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Questions & Answers
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Room Tips
"Get the King Suite if it is available."
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"don't stay here"
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"Choose another hotel."
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"Pick another hotel"
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