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Hilton New Orleans Airport

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Hilton New Orleans Airport
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818 Reviews from our TripAdvisor Community

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Showing 799: English reviews
New Orleans, Louisiana
Reviewed 15 December 2016 via mobile

Me and husband needed a place to stay for one night before going to Jamaica. The hotel was nice. It was perfect location. Directly across from the airport. Service was great and the bus will shuttle 24/7 to the airport. The only thing that I didn't like about the hotel. I put a card on file for room and parking....

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Helpful?
Thank tarinbaquet
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear tarinbaquet, We appreciate you sharing the details of your stay. We thank you for finding our hotel nice, location perfect and service great. I am sorry for the inconvenience regarding the credit card authorization and that we did not do a better job of explaining this to you. Please do not hesitate to call us personally if you need...

Cincinnati, Ohio
Reviewed 12 December 2016

This hotel is pretty old and worn. I was there for a week long training and it is not equipped to handle people for long term stays. The room needed carpet and the bathroom was too small. The location is 12 mile form the city so each night cost $45 for Ubers. The people were very nice and accomodating. This...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jhammer87
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear jhammer87, Thank you for your review. I am very sorry for the disappointment with your room condition. We are scheduled for guest room renovations in early 2017 and I am sure guests such as yourself will like the new décor. I am glad you found our staff nice and accommodating and I hope you will allow us a future...

Houston, Texas
Reviewed 11 December 2016

already reviewed this stay but now have another request from Hilton to do so. I found a squished cockroach on a Hilton "Make it right" flyer. One of the worst dining experiences I've had. And worst ever Hilton Hotel Stay I've have. I'm a long time Hilton honors member as is my wife.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Houstonresident2013
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Houstonresident2013, Thank you for your feedback. I am extremely sorry hearing the details of your stay. I can assure you Hilton has strict standards regarding pest control and I will certainly look into the matter. I hope you spoke with a member of our management team while on property to allow us an opportunity to be of service with...

Kenner, Louisiana
Reviewed 10 December 2016 via mobile

Fair price for a high quality hotel. Recently renovated hotel within the last few years. The meeting rooms and restaurant and bar are convenient and first class. This is the nicest hotel in Kenner. Friendly hotel staff.

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Helpful?
Thank Dmaniac
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you kindly for the four star rating and for sharing feedback regarding your recent visit to the Hilton New Orleans Airport. We are delighted that you found our Meeting Rooms convenient and first class - we boast 21,000 sq ft of flexible meeting space with a 6,000 sq ft pillar free Grand Ballroom - the space is...

Dexter, United States
Reviewed 9 December 2016

This hotel was dowdy, shabby, and stinky. It was clean but housekeeping can't overcome the need for refurbishment. Location is convenient to airport but there is nothing else nearby. You'll want to get food elsewhere. The hotel's menu is very limited and will get you by if you're hungry, but there isn't anything special about it.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V5659WPmichelleh
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear V5659WPmichelleh, We appreciate you taking the time to share your experience. I am glad you found your accommodations clean and our location convenient to the airport. I am sorry though for your disappointment with our décor. We are continually upgrading our property and are preparing for a full guest room renovation in early 2017. I invite you to stop...

Lafayette, Louisiana, United States
Reviewed 7 December 2016

Love using this hotel when flying in/out of New Orleans. Used it this time to meet friends who were visiting and flying from MSY next day. Great location, spotless rooms, comfortable beds, great WiFi. Staff is always courteous and professional.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank RiverCajun
Detroit, Michigan
Reviewed 30 November 2016

The customer service was top notch. The room was clean but dated looking. I was disappointed by the decor, but I would stay here again if needed. I would recommend this location for overnight stays and not lengthy vacations.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank danadayne2016
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear danadayne2016, Thank you for your review and for recognizing our customer service as top notch. I am sorry for your disappointment in the décor. We are planning a full renovation of our guest rooms next year and we can’t wait for you to stay again to experience our exciting progress.

Ouachita, United States
Reviewed 30 November 2016

The staff at this hotel made me feel at home the moment I entered the building. The young man that checked us in was extremely nice and welcoming. Very friendly and courteous, all smiles too! There was nothing bad or negative about our stay and we will most definitely be back a few times a year to this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nikawannit
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you very much for the five star rating and for sharing feedback regarding your recent visit. We are delighted that the staff made you feel at home and that the front desk agent was nice and welcoming! We will be sure to share the comments with our team. We look forward to welcoming you back to the...

VT
Reviewed 29 November 2016

Nice Hilton property and while the property is up to Hilton standards the promised amenities and staff are sub-par. Check in was in a line of 10 people! While I could state I just entered at a rush time, I would think more desk staff would have been available to assist so the wait would not be as long as...

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Helpful?
Thank QCcutie
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear QCcutie, We appreciate your taking the time to provide a review of your stay. I am very sorry for your wait at check in as we know how valuable your time is. We do offer Digital Check-In for our loyal Hilton HHonor members such as yourself. This allows you to bypass the hotel registration desk completely by using the...

Reviewed 28 November 2016

This hilton is a good place for a night or two near the airport. Great shuttle service. Good bar. Breakfast is a little limited. Rooms are a little dated, but they are fine. Bed was comfortable. Had a few issues with internet service, but finally got it to work

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank D_LynnS888
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you for the four star rating and most importantly, we thank you for providing feedback regarding your recent visit. We are delighted that you found the shuttle service great - for the convenience of our guests, we provided complimentary airport shuttle service 24 hours on demand. We apologize for the issues with the internet connection, glad that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: €148 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
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