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Room & Suite (310)
Dining (68)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton New Orleans Airport
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 17 hotels in Kenner
Location
Cleanliness
Service
Value
Our hotel is conveniently located near the Louis Armstrong International Airport in Kenner, Louisiana. Plus, we offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers. Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
Location
Full view
37Car recommended
Grade: 37 out of 100
24Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
1,211Reviews12Q+A95Room tips
Reviews
Traveller rating
- 401
- 355
- 233
- 135
- 87
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Popular mentions
We stayed overnight to catch an early flight and to keep our vehicle there while we were away. Nothing fancy about the place but was perfect for what we needed. Transportation to the airport wasn't horrible but wasn't the best.
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Date of stay: December 2020
1 Helpful vote
Helpful
Response from I L, General Manager at Hilton New Orleans Airport
Responded 29 Dec 2020
Hello Ashes615, Thank you for taking the time to share your comment with the TripAdvisor community and with us. We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. As for the shuttle service, I do apologize for your experience. I will certainly review the overall performance of this service to ensure we are able to provide the best service possible moving forward. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Ivy Lim, General Manager
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Hotel's Favourite
Had an early flight, so stayed here night before. Good bed and quiet room. Airport shuttle that runs regularly and is free, even ver y very early. Airline crews are here so it is a good place to stay.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from MelindaMueller, Director of Sales at Hilton New Orleans Airport
Responded 9 Mar 2020
Thank you for sharing feedback regarding your recent visit to the Hilton New Orleans Airport. We are delighted that you enjoyed your stay before your early morning flight and found the hotel's complimentary airport shuttle convenient (the shuttle runs every 15 minutes staring on the hour). We appreciate the awesome five star review and we look forward to welcoming you back the next time your travels return you to NOLA.
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The Hilton New Orleans Airport has asked me repeatedly, four times so far, to give a review. I called and spoke to someone because I didn't want to leave a written review, yet they persist. So, I'm going to give you the situation and you tell me what review YOU would leave. We checked in around 5. The total was around $25 more than the email confirmation. Meh. No big deal, I didnt say anything. Easy check in, we head upstairs. Every room but for maybe 3 had a blue sticker across the door and the door sill. It said that the room had been sanitized and was ready for guests. When you open the door it breaks the seal. This is important later. We get to our room. The last door on the left. No seal. Well ok, maybe they take it off before the guest comes in. No problem. We go in, its a pretty nice room. It has a coffee area, but hmm. Its not fully stocked- things are missing. Well ok, but I really do want a cup of tea. There's tea, but only 1 cup. Well, there are two of us booked in the room. Meanwhile I'm poking around, open the mini fridge and what do I see? The last persons food still in there. Yummy, they left us a snack. So ryan calls down to the desk. Hey there, there aren't enough cups up here could we get another one brought up? And by the way, there's food in the fridge. Was our room cleaned? And the answer?? No, but you can come down to the lobby and get the cups yourself. We have no housekeeping today. No answer on the cleanliness of the room. So I go down to guest service. Hi, our room wasn't really fully stocked. Can I please get some coffee cups? Sure here you go. Thanks. So, at this point I'm not sure our room was cleaned. Can you change our room please? Ready for lie number 2? Oh you missed the first one? You'll see where it was in a sec.. He says, No we don't have any open rooms.. remember all of those blue tags?? I say ok, do you think we could have someone clean and stock our room. While we are out to dinner? And he says - hold on let me let you talk to the HOUSEKEEPING manager. Shes right here.. oh, you mean the housekeeping people who ARENT here today? That housekeeping?? So, I ask politely if our room could be cleaned and restocked. She says absolutely. Away I go. With my 2 cups. We go to dinner. We.come back. The food is out of the fridge. The room is STILL not restocked. But at least I had my 2 cups! Oh and the $25 extra, was just in case we charged something to the room. #hilton #hiltonhotel #HiltonCleanStay So, what would you say??…
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Date of stay: November 2020
Value
Location
Service
2 Helpful votes
Helpful
Response from I L, General Manager at Hilton New Orleans Airport
Responded 18 Nov 2020
Hi Melissa M, Thank you so much for taking the time to write such an informative review and for taking time to communicate with me today. We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We will absolutely be discussing your points of concern with our staff. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at ilim@heihotels.com. Ivy Lim, General Manager
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The location is terrible. Unless you have a layover there is no good reason to stay here. The area is depressing without much around. During the pandemic, instead of offering a breakfast too diamond members, you get a choice of two items from the hotel "store". A coffee counts as one. I know it is tough for hotels, but it's also tough on consumers. To cutback on these things where we are the reliable source of income is biting the hand that feeds you. To charge for parking when there is no possible place elsewhere to park is disguising an additional $12 to the cost of a night's stay.
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Date of stay: November 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from I L, General Manager at Hilton New Orleans Airport
Responded 9 Nov 2020
Hello Richard B, Thank you for choosing Hilton New Orleans Airport for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. I am sorry to hear that our location did not meet your needs. While we are not at the city center, the hotel is close to the airport and many businesses in the Kenner area. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments. Ivy Lim, General Manager
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Unfortunately my company books us here . Transportation service is unreliable from the airport . Thus evening 4 calls were made to the front office and stated they are on their way . Liars !! Waited close to 30 minutes Also do not rely on a wake up call if you request one ! You wilL NEVER receive one . Better set your skate on your phone Wish i could stay somewhere else but unable due to company policy
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Date of stay: October 2020
2 Helpful votes
Helpful
Response from I L, General Manager at Hilton New Orleans Airport
Responded 26 Oct 2020
Hello 10078, Thank you for sharing your experience. I am truly sorry and disappointed to hear about the perception you are left with about our staff and service. I do apologize for the wait time at the airport as well as the missed wake up call. I will certainly review the overall performance of this service to ensure we are able to provide the best service possible moving forward. Once again, thank you your time. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around. Ivy Lim, General Manager
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PRICE RANGE
US$114 - US$205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton new orleans airport hotel kenner, hilton hotel kenner, hilton hotel new orleans airport, hilton kenner, kenner hilton
LOCATION
United StatesLouisianaKenner
NUMBER OF ROOMS
317
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Claim Your Listing Frequently Asked Questions about Hilton New Orleans Airport
Which popular attractions are close to Hilton New Orleans Airport?
Nearby attractions include Creole Kitchen (0.5 km), Hudson News (0.5 km), and New Orleans Saints Store (0.5 km).
What are some of the property amenities at Hilton New Orleans Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton New Orleans Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton New Orleans Airport?
Yes, parking is available to guests.
What are some restaurants close to Hilton New Orleans Airport?
Conveniently located restaurants include Second Line Sports Edition Lounge, IHOP, and Praline Connection.
Are there opportunities to exercise at Hilton New Orleans Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton New Orleans Airport have an airport shuttle?
Yes, Hilton New Orleans Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton New Orleans Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton New Orleans Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton New Orleans Airport?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton New Orleans Airport?
Many travellers enjoy visiting Longue Vue House and Gardens (13.0 km), Destrehan Plantation (11.0 km), and Camp Parapet Monument (9.8 km).