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Hilton Garden Inn New Orleans Airport

767 reviews
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Traveller (49)
Room & Suite (32)
Dining (3)
Overview
  • Excellent42%
  • Very good25%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (767)Write a Review
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11 - 15 of 764 reviews
Reviewed 15 January 2018

The middle of our room's bed was so warren out it felt like we were sleeping in a taco. The bathtub had rust all over it, the "upgrades" looked like they were done by a first time DIYer. there was about a 3" gap between...More

Review collected in partnership with Hilton Garden Inn
Thank jy20182018
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 16 January 2018

Dear jy20182018, Thank you for choosing to stay at our hotel and for sharing your concerns. We appreciate your feedback as it helps us to better serve our guests. We apologize for letting you down, and we hope you will stay with us another time...More

Reviewed 13 January 2018 via mobile

The hotel lobby is quite stunning and comfortable. Check in was quick. The first room was again beautiful on the surface. The AC was not cooling the room and had a musty smell. After the 2nd call, it was determined that there was something wrong...More

Thank Shelly B
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 13 January 2018

Dear Shelly, Thank you for staying with us. From your comments, it is clear we did not live up to your expectations. Please accept our apologies for not providing the service you have come to expect from our brand. Your feedback will be shared with...More

Reviewed 10 January 2018

Rooms are outdated, carpet is stained and smelled like mold, bathroom tubs had rust inside. Front desk tried switching us to other rooms which all were the same. Smelled very moldy, and looked outdated.More

Review collected in partnership with Hilton Garden Inn
Thank shana485
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 11 January 2018

Dear shana485, Thank you for staying with us and for your review. We are truly sorry you experienced so many difficulties during your stay with us. We hope to have the opportunity to make a much better impression on a future stay. Thank you, Shawn...More

Reviewed 10 January 2018

We had mice poop on our rooms in the. Ed and then in the pillow case she’s , sleeper sofa was very uncomfortable and the heater kept going on and off all night and woke me up consistently . Staff was friendly and helpfulMore

Review collected in partnership with Hilton Garden Inn
Thank Melissa A
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 11 January 2018

Dear Melissa A, Thank you for taking the time to post your review. While we are glad that you were pleased with our terrific staff, we are sorry for the problems that detracted from your stay. We appreciate your feedback as it helps us to...More

Reviewed 5 January 2018

The staff here is top notch. Everyone was super friendly and helpful when we were new to town and looking for a great local dinner, their recommendation was great! The hotel room was nice and clean, very well maintained for being 10+ years old. We...More

Thank Chelskeewelskee
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 6 January 2018

Thank you for sharing your glowing comments about your stay at Hilton Garden Inn New Orleans Airport. We are thrilled to know the service provided by our courteous associates made your stay memorable and that our convenient location was perfect for your needs. We appreciate...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Bar/Lounge
Hot Tub
Details
Price range
US$109 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$109 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (49)
Room & Suite (32)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
kimmy04
1 October 2017|
AnswerShow all 5 answers
Response from Ashley A | Reviewed this property |
Hotel is in a very safe area, unsure about the shuttle service, we used Uber to get us around. It was fast, cheap and reliable, available all hours.
1
Vote
Deedra F
2 June 2016|
AnswerShow all 4 answers
Response from Calypsosmom | Reviewed this property |
There was no free breakfast when we were there. Also...if you plan on eating (dinner for us) there be sure you have a ton of time it took almost an hour for us to get our food and it was not very good.
0
Votes
sbT9238BI
Hello Hilton, I have reservation at your location in Jun a looking for a spacious room with the Jr suite. In reviewing the reviews I am getting conflicting information about the suite and the breakfast. Please confirm the Jr suite is spacious and how much open space is there. i.e. Can you get a queen size blow up bed in the room. This description will help me determine how much open space there really is because pictures can be deceiving. I reserved a suite for open space so were not on top of each other in the room. Does the hotel serve free breakfast because the hotel says yes but some reviews stated there was no breakfast. I have not been disappointed in Hilton hotels but I have not stay with your hotel before so I look forward to hearing from you. A customer looking for spacious room and free breakfast for a fun one week visit to the New Orleans area. Thanks in advance. Again thanks
17 January 2016|
AnswerShow all 7 answers
Response from Rosa B | Reviewed this property |
The rooms are large. I would call directly to ask about the breakfast and explain your concern. I was in and out late and early so I did not have breakfast. The staff is o.k. but not outstanding. this is not a motel so... More
0
Votes
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123
Room Tips
"allow travel time from this location."
Read review
"Probably any room not on the 1st floor is quieter."
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"Third floor is the most quiet, little traffic noise."
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"Good place to stay when flying out or for casino."
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