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TownePlace Suites New Orleans Metairie

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TownePlace Suites New Orleans Metairie
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124 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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Connecticut
Reviewed 3 weeks ago via mobile

Had a pleasant overnight here as I was in business in the area. Staff is so warm, funny and gracious! Comfy room and breakfast the next morning was convenient and good! Will be back again! This is not a place to stay if your looking to be near New Orleans however - it was a good 30 minute ride from...

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Helpful?
Thank caribbeanfruit
Atchison, Kansas
Reviewed 4 weeks ago

The hotel room itself was clean, but it smelled pretty bad upon entering for the first time. I assume this is because it appeared to be a pet-friendly hotel with all the dogs I saw hanging around. The room had all the typical amenities, even better because of the nice kitchen available. The hotel's gym was nice and convenient. The...

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Helpful?
Thank lisarand0lph
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello lisarand01ph, Thank you so much for your candid review, we most certainly appreciate your feedback. We are very sorry about your experience with our breakfast, I will pass your feedback to our Corporate Marriott team. Our hotel is a extended stay, and we welcome our guest to utilize the pool and the Grill area. Typically our guest like to...

Nashville, Tennessee
Reviewed 3 January 2017

Came into town for Fall Break Vacation and this place was the spot!!! Great rooms, staff, location...we didn't want to leave!!! I've been to New Orleans before and this hotel is on my go to list...Will be staying here again, it also wasn't too far from downtown and other attractions...15-20 minutes tops!!

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Helpful?
Thank Johnella C
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Johnella C, Thank you so much for a five star review, we are so glad our location was ideal for you. Please tell your friends about your stay and come back to visit very soon. Hospitabily Yours, Ronnell Williams

Louisiana
Reviewed 30 December 2016

We were well pleased with the facility and the people. The staff was extremely friendly and most helpfuil. The age of the campus shows a little bit but we were very comfortable. The hotel was quite for the most part but we could here commodes and showers. There was also some noise from outside (sounded like it was around the...

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Helpful?
Thank knickie
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Knickie, Thank you so much for a five star review,please tell your friends about your stay and come back to visit very soon. Hospitabily Yours, Ronnell Williams

Alexandria, Louisiana, United States
Reviewed 27 December 2016 via mobile

For the past two visits during the Christmas holiday we have chosen to stay here. It's in a safe area that isn't too busy but is 10-15 minutes from many attractions and shopping in Metairie and New Orleans. The rooms are adequate if you want to cook, with a full kitchen. The staff is very nice and helpful.

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Helpful?
Thank Brian B
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Brian B, Thank you so much for a four star review, I agree we have a great location. Please come back and visit us again! Hospitabily Yours, Ronnell Williams

Jamaica
Reviewed 14 December 2016

So in all honesty, This hotel is a comfortable sleep but there were a few issues which made me mark down this property. For the 3 nights we stayed there, breakfast each morning was something else. Considering that free breakfast may impact your decision to book here over other hotels, I feel like they think they were doing you a...

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Helpful?
Thank Mikey-Nishy
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Mikey- Nishy, Thank you so much for your most recent review regarding our hotel. I am very sorry that we failed to deliver the normal high level of service to you during your stay. We most certainly will use your comments to retrain and coach our Breakfast staff. Thank you so much for acknowledging our HSKP department , we...

Forest, Virginia
Reviewed 7 December 2016 via mobile

I was only suppose to stay here one night on a recent business trip to southern LA but due to a scheduling mix up with a client literally around the corner I returned for a second night. Both rooms were clean and comfortable. All of the staff I came in contact with was very friendly and courteous. The breakfast area...

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Helpful?
Thank GRofVA
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello GRofVA, Thank you so much for a four star review, we are so happy we provided affordable accommodations for your family. Thank you for your wonderful feedback regarding our hotel being a extended stay and not a standard hotel. We would love to have come back and stay again! Hospitably yours, Ronnell Williams General Manager

Reviewed 5 December 2016

AVOID THIS PLACE AVOID THIS PLACE this place is not clean. there are sketchy characters roaming the parking lot. please read. I know it is long, but please read it. it may save you a truly bad experience. This has been the worst stay. So many issues with this building in regards to maintenance, staff training (specially housekeeping), and front...

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Helpful?
1Thank CalTekko
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Cal Tekko, Thank you so much for your most recent review regarding our hotel. I am very sorry that we failed to deliver the normal high level of service to you during your stay. We have made several attempts to speak you regarding your experience, so that we can personally apologize about your experience at our property. I ensure...

Kansas City, Missouri
Reviewed 18 September 2016 via mobile

I'm Lifetime Platinum so I'm familiar with the brand. I spent 3 nights. It's off the main drag in a shopping area so it's pretty quiet. I never heard road noise. Very comfortable bed. I was struck by the friendliness of the staff and how clean everything was. Premium Internet tested at 5mb and I never had a 7pm slowdown....

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Helpful?
Thank Field T
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Field T, Thank you so much for a five star review, we are so happy we provided affordable accommodations for your family. We would love to have come back and stay again! Hospitably yours, Ronnell Williams General Manager

Washington DC, District of Columbia
Reviewed 11 September 2016 via mobile

This place is amazing in all the possible ways. Extra comfort bed, wonderful pillows, fully equipped kitchen complete with electric stove, very spacious room, high speed Internet, and the cherry on the pie, awesome personnel (thank you Ms. Gail!!). We had a small problem with bathroom sink, the maintenance arrived 45 seconds we reported the issue to the front desk!!...

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Helpful?
Thank Antonio F
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Antonio, Thank you for a five star review, we are so happy to hear that your stay was wonderful. Thank you so much for mentioning Gail and Sherry in your review, we are grateful to have them on our team. Thank you for strongly recommending our property! We would love to have you back again. Hospitably Yours, Ronnell Williams...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Both business travelers and vacationers alike will enjoy the comfortable and friendly TownePlace Suites New Orleans Metairie extended stay hotel. This New Orleans area pet friendly hotel is designed to meet the needs of an extended stay guest, whether visiting for vacation or business. Enjoy free wireless Internet access and fully equipped, full size kitchens. Enjoy all the comforts of home with complimentary continental breakfast, outdoor swimming pool, on-site fitness center, and personal laundry facility. ... more   less 

Additional Information about TownePlace Suites New Orleans Metairie

Address: 5424 Citrus Boulevard, Harahan, LA 70123
Region: United States > Louisiana > Harahan
Price Range: €129 - €242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites New Orleans Metairie 2.5*
Number of rooms: 125
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Also Known As:
Towneplace Suites New Orleans Metairie Hotel Harahan
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites New Orleans Metairie staff and other travellers.
4 questions
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Washington DC, District of Columbia
Carolina Beach, North Carolina
Lakeland, United States
over a year ago

See all questions (4)

Questions? Get answers from TownePlace Suites New Orleans Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that can sleep many”
 of 5 bubbles lisarand0lph, 23 Jan 2017 | Read review
“ask for high room....thats a high floor not a room to get high in!”
 of 5 bubbles JoeBP, 10 May 2016 | Read review
“Rooms on the top floor tend to be the quietest.”
 of 5 bubbles 569tamerab, 26 Apr 2016 | Read review
“Stayed on the first floor it was very convenient.”
 of 5 bubbles StepByStepHolly, 30 Mar 2016 | Read review
“upstairs would have the best views my room had no noise on the first level”
 of 5 bubbles metooboohoo, 17 Sep 2015 | Read review
5 of 5