I wanted to express how grateful I am to Kala Smith, manager,& Brittany Stone for their attentiveness during my stay at their property. We had to evacuate during Hurricane Laura, a very stressful time, to say the least, & I am so appreciative to them for the care I experienced from them. And,every time I would talk to Brittany,for, whatever reason, she was always, considerate,thoughtful, kind and caring. The property is beautiful, suites are awesome, and I would love to go back & stay again, under more "relaxing circumstances". Again, these ladies were terrific!
We decided to take a short family getaway and stayed here. Everything was so nice and clean and I’m a clean freak so for me to say that about a hotel you know it had to be nice. The service was very good too. We had to print off some tickets for an attraction and they had a printer and two computers on hand and also a special computer to book flights. The breakfast was yummy and the bed was also comfortable. We will definitely be back again.
Comfortable beds and linens. Clean room and space. Reliable WiFi. Friendly customer service. Good breakfast even during this COVID 19 debacle. Great meeting space to conduct training. Good location. Ample parking. I will stay here again because it is worth every cent.
At 11:30pm there was shouting and screaming in the parking lot of the hotel that could be heard on the 3rd floor. Then at 2:00 pm there was screaming, shouting, loud TV, slamming doors. Call the front desk and told them of the disturbance. I had to call the front desk 3 times. Finally about 3:30 there was silence. Our family had to get up at 4:00am for a 8 hour drive home. On the way down to check out the 3rd floor hall and elevator was filled with the smell of marinara. When I arrived down stairs there was no one in the front, I called and looked around. NO ONE !!!!!!! Also about that time a couple was entering the hotel. Anyone can come and go ........ I called the Hotel to let them know I checked out at 4:30, at 5:30am and someone finally answered the phone. There is NO manager at the hotel at night. So it is would be a little difficult to know what goes on in the hotel and no one is accountable........ I do not consider this a safe family hotel: drugs late night parties no one at the front desk to monitor who comes and goes...........…
I stayed for a few days for a short business training. The staff were friendly, room was clean and bed very comfortable. They provided lots of fresh towels and soap. It was nice to have a complimentary breakfast. Only 15 min Lyft ride from the French Quarter. Overall would recommend and stay again!
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