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With a confirmation of pick up by email, still no one showed up at the airport. Called the hotel and was asked to wait 20 minutes, now 60 minutes have passed still no one picking us up. What is wrong with this hotel? Are we...More
Thank Cathy H
Response from Donatela H, General Manager at Donatela HotelResponded 2 days ago
Dear Cathy H,
I am truly sorry for this incident and accidental lapse of our service standard. The check in experience clearly failed and it is difficult to recover from a bad start. I've talked to the front office team and have addressed the...More
Unlike a large scale resort, Donatela Hotel, offers private, exclusive setting for people who want to get away from noisy tourist and crowd. It is about 10mins drive from the beach and has free shuttle bus a call away. Kids enjoyed the beach, the pool,...More
Response from Donatela H, Manager at Donatela HotelResponded 1 week ago
I would like to thank you for staying with us and for writing such an excellent review on TripAdvisor. This platform is viewed by millions of people so your kind words towards our resort is appreciated. The team and I are all...More
We got top-notch service from start to finish beginning with a free upgrade to a pool villa which was amazing - the detailed and luxurious interiors, huge space and private pool made the vacation perfect for our family. The resort manager, Herve Martin, was very...More
Response from Donatela H, General Manager at Donatela HotelResponded 30 June 2018
Thank you for your excellent review. We've shared your comments with the team, and the Donatela Hotel team is happy that you enjoyed your stay with us. Please know how much of a pleasure it was to welcome you to our property...More
The Donatela Hotel kindly offered to pick us up from the ferry terminal in Bohol which was much appreciated.
We had the deluxe room with its own private pool. The room was stunning, beautifully decorated, spacious, gorgeous bathroom. It was nice to have a private...More
1 Thank poppy p
Response from Donatela H, Manager at Donatela HotelResponded 11 June 2018
Dear poppy p,
Thank you for your review. We appreciate the feedback as we always strive to improve. Thank you for your nice words about our Pool Villa. That room type has a unique design different from most of our other rooms, and is...More
We absolutely loved our stay at Donatela Hotel. What is really special about this hotel is that all villas are nestled in a beautiful natural botanical garden. This place is a perfect place to relax and enjoy your time surrounded by exotic plantation, fruit trees...More
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Response from Donatela H | Property representative |
It is possible to walk to alona beach area (town/restaurants/shops) but it is a long walk. We have a regular shuttle for our in house guests and this takes around 10 min from the resort to the hotel. Bikes aren't... More
It is possible to walk to alona beach area (town/restaurants/shops) but it is a long walk. We have a regular shuttle for our in house guests and this takes around 10 min from the resort to the hotel. Bikes aren't available yet in the resort.
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"We stayed in a Garden Villa called Passion Flora."