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    Horseshoe Bossier City

    711 Horseshoe Blvd, Bossier City, LA 71111-4472
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$6
    US$116
    US$110
    US$116
    US$110
    US$116
    US$110
    Traveller (220)
    Room & Suite (69)
    Pool & Beach (2)
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    Overview

    • Excellent63%
    • Very good22%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “burger bar” (73 reviews)
    “four winds” (54 reviews)
    “resort fee” (51 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Offers from Horseshoe Bossier City
    Hotel deals
    Margaritaville Resort Casino Bossier City
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    #5 of 35 hotels in Bossier City
     
    Sam's Town Hotel and Casino Shreveport
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    Eldorado Resort Casino
    920 reviews
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (4,099)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 4,099 reviews

    Reviewed yesterday

    Staff was amazing, friendly, engaging and great customer service. But machines in casino are so old that they still have trays for coins on them. Casino needs huge update with newer, fun, exciting machines. Rooms were clean, but old as well. Margaritaville next time. Great...More

    Review collected in partnership with Caesars Entertainment
    Thank Lisa F
    Reviewed yesterday

    mostly remodeled, nice rooms, great front desk office staff very helpful. the buffett employees also very friendly and over our past fe w visits have had the same people wait on us. also tells me about the stability of the place as the employees seem...More

    Review collected in partnership with Caesars Entertainment
    Thank stepa587
    Reviewed 2 days ago

    The hotel room was very nice and spacious as well as the bathroom. Loved that the drinks at the bar in the casino were complimentar. Our bartender Misa was awesome, she remembered our drink order after the first trip and had them ready for us...More

    Review collected in partnership with Caesars Entertainment
    Thank elizabethpD1152PU
    Reviewed 2 days ago via mobile

    First time at a Casino-Hotel away from Las Vegas. However, motel had very friendly staff and casino staff. The rooms were kept clean, nice and no smoke smell as well. We had a very nice view with a cooler fridge to hold our drinks. As...More

    Thank GoGo T
    Reviewed 2 days ago

    Out of all the casinos I visited in Bossier I would rank the Horseshoe #2. Its an older but still current casino. They could stand to replace the carpeting and add a few more craps tables. At least some of the rooms have large bath...More

    Review collected in partnership with Caesars Entertainment
    Thank dbledsoe002
    Margaritaville Resort Casino Bossier City
    2,551 reviews
    #5 of 35 hotels in Bossier City
     
    Sam's Town Hotel and Casino Shreveport
    638 reviews
    #8 of 37 hotels in Shreveport
     
    Eldorado Resort Casino
    920 reviews
    #1 of 37 hotels in Shreveport
     
    Boomtown Hotel Casino
    220 reviews
    #15 of 35 hotels in Bossier City
     
    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Pool
    • Hot Tub
    Details
    • Price range
    • US$81 - US$402 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Bossier City
    • #2 Casino Hotel in Bossier City
    • #3 Green Hotel in Bossier City
    • #4 Family Hotel in Bossier City
    • #6 Business Hotel in Bossier City
    Photos
    Traveller (220)
    Room & Suite (69)
    Pool & Beach (2)
    Dining (1)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    deebr2015
    Hi, what would you like to know about this accommodation? Does this property provide pet friendly rooms?
    27 March 2017|
    Answer Show all 4 answers
    Response from Amanda H | Reviewed this property |
    Hello Deebr2015, in regards to the pet policy/pet-friendly rooms question, The Horseshoe is NOT pet friendly as I was told by the front desk...sorry. I have seen pets at other casino/resorts such as I believe The El Dorado... More
    0
    Votes
    casmarieb
    Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had TWO free buffet from our rewards cards so didn't need your 25$ buffet certificate if you really wanted to make it up it wasn't just one plate you all took back from room service it was 5 as there were 5 of us me and my husband and three kids. 20$ slot play no thank you we play black jack! Oh and 2hour extended stay. (Mind you this whole accurance was at least 3 hours) cause you all did in fact throw my husband out hotel. If this is how you repay your customers you should have not came at all knocking at our door THE NEXT DAY!! Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.
    22 March 2017|
    Answer
    Response from David R | Reviewed this property |
    Is there a question here?
    -1
    Votes
    casmarieb
    Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
    18 March 2017|
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    Room Tips
    "Ive stayed here in the past and you need to ask for a room away from the elevator, maintanence closets, ice..."
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    "Better towels and pillows"
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    "Make sure you are checked in before 3 a.m. You will not be able to check in until 8 a.m."
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    "River view the best"
    Read review