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Embassy Suites by Hilton Baton Rouge

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800 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Reviewed yesterday NEW

As my title states, I've stayed here several years and each year that I stay, I see improvements. Not only has the atrium been remodeled, there has been an increased detail to customer service. Customer service in the dining hall is on point as tables are cleaned immediately and management comes around to ask how everything was going. That was...

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Helpful?
Thank TheLovely
Benton, Arkansas
Reviewed 3 days ago NEW

This is a great hotel with friendly staff. Room was nice and clean as expected from Embassy, no problems there. Breakfast was great, cook to order omelets delicious as usual. The only complaint I have is the temperature of the pool area and the water in the hot tub. It was literally freezing there and therefore the pool area was...

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Helpful?
Thank Lukas D
Port Arthur, Texas
Reviewed 5 days ago NEW

Great breakfast...double beds not so great! Rooms need updating! Our ac didn't cool well. Also listened to water pipes of neighbors rooms half the night. The location of hotel is good. I expected more based on past stays with Embassy

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Helpful?
Thank resajo
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Resajo, thank you for this feedback. I'm sorry that your stay wasn't up to our usual standards -- I promise you this is in no way the norm for us here. I will keep all these comments in mind as we move forward toward improvements. Thanks again for reaching out. Hope all is well. Take care, Ed , General Manager

Tallulah, Louisiana
Reviewed 1 week ago

Love to come to this property very good location staffs are very helpful and friendly service is great breakfast is very nice and clean and child friendly do miss having home made pancakes made hot and fresh

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Helpful?
Thank Stanley J
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Thanks, Stanley! This was a real delight to read. I'm happy to hear you've had such wonderful stays with us. I hope this can continue into the future. Hope all is well! Until next visit, Ed , General Manager

Baton Rouge, Louisiana
Reviewed 1 week ago via mobile

Down to earth person great customer service funny friendly one of the only reason come back to this location good cook and make my breakfast special in the morning always make me laugh and smile thanks Shawn for making me feel right at home.

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Helpful?
Thank FirerFlyer
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Shawn is great! I'll be sure to pass along your compliments. Thank you for taking the time to share all this great feedback with us. We hope you'll consider us again next time you need a place in Baton Rouge. Take care, Ed , General Manager

Reviewed 1 week ago

Value cannot be exceeded. The suite was comfortable and spacious. Bad was nicely made and bathrooms were very clean. I stay in an Embassy Suites every time one is available on my route. The cook-to-order breakfast is always a treat.

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Helpful?
Thank Ken M
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Thanks for your continued support, Ken! I'm happy to hear that we lived up to your Embassy expectations. Love to see you again next time you're passing through BR! Take care, Ed , General Manager

Kentucky
Reviewed 1 week ago

The hotel is very nice, safe and secure. Lots of free parking steps from the entrances. Front desk - especially Tina - were extremely helpful and accommodating when we had a special request a few days into our stay. We were there for an extending Thanksgiving Weekend to visit family and the hotel was very busy but the staff did...

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Helpful?
Thank Julieky80
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Julie, I'm just thrilled the whole stay was this impressive -- thank you for your kind words! Between the amenities and the service itself, I'm glad you found a few things to love here. I'll keep your feedback on the breakfast and pool in mind, though, and I hope we'll get to welcome you in again someday! Take care, Ed...

West Palm Beach, Florida
Reviewed 2 weeks ago

Not very satisfied room never cleaned halls littered with trash halls never vacuumed in 3 days same crumbs in front of elevator called front desk several times did not respond till 7 pm after a visit to the front desk more like a holiday inn in Newark !!!!

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Helpful?
Thank S8204EJrichardv
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Richard, I'm sorry to hear that you were unsatisfied with your stay. What you've described here is in no way up to our usual standards, let me promise you. Thank you for taking the time to share your feedback, as I'll certainly keep it all in mind moving forward. I hope you can forgive us. Best, Ed , General Manager

Lafayette
Reviewed 2 weeks ago

During check in we had to wait a hour for a clean room then the next day the room wasn't clean until 7:00 pm. Major problems with staffing of house keeping. The Digital check in was another waste of time. I requested my room and key but when we got to the hotel nothing. They have a lot of work...

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Helpful?
Thank jasonwN4737JL
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

Jason, I'm so sorry to hear that there were issues with check-in and cleaning. I will be certain to keep all of this feedback in mind as we move forward. Please forgive us and know that we're capable of much better than this. Wishing you the best, Ed , General Manager

Lady Lake, Florida
Reviewed 2 weeks ago

We arrived late afternoon and were welcomed with free cocktails and appetizers! In the morning, had a complimentary breakfast that was personalized to our taste with such a variety of choices. Wonderful experience, clean and comfortable accommodations with a helpful staff. Would not hesitate to recommend to friends, family and business associates.

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Helpful?
Thank Alburgher
Ed B, Manager at Embassy Suites by Hilton Baton Rouge, responded to this review

I'm happy you enjoyed your warm welcome! Thank you for writing up such kind words here about your experience, and for your future recommendations. Looking forward to seeing you again someday! All the best, Ed , General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover a spacious home on the road in Louisiana's capital city at the Embassy Suites Baton Rouge hotel. We have completed a multi-million dollar renovation of all spaces in our hotel. We are centrally located for all that Baton Rouge has to offer. Wake up in a spacious bedroom and revitalize in an elegant bathroom in a two-room suite at Embassy Suites Baton Rouge. All suites offer two 32-inch TVs, a refrigerator, coffee maker and microwave for convenience. Modern cardio machines and weights in the fitness center combine with a pool to allow tailoring any exercise program. Or host any function, from a pre-meeting briefing for 16 to weddings or company seminars for 500. Enjoy a free cooked-to-order breakfast, savor Cajun specialties at Zydeco Bar & Grill, and join us every night at Evening Reception. We also offer a free shuttle to and from the airport! ... more   less 

Additional Information about Embassy Suites by Hilton Baton Rouge

Address: 4914 Constitution Ave, Baton Rouge, LA 70808-3327
Region: United States > Louisiana > Baton Rouge
Price Range: €113 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Baton Rouge 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Embassy Suites Baton Rouge
Baton Rouge Embassy Suites
Hotel Style:
#20 Business Hotel in Baton Rouge
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Baton Rouge staff and other travellers.
2 questions
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Questions? Get answers from Embassy Suites by Hilton Baton Rouge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper rooms have nice views of the sunset if your room has a western exposure.”
 of 5 bubbles MS350, 17 Nov 2016 | Read review
“8th floor is the best, upgraded TV's.”
 of 5 bubbles 487sharitac, 17 Nov 2016 | Read review
“Book a room on the upper levels away from the elevators”
 of 5 bubbles clrdl, 14 Nov 2016 | Read review
“Ask for a room where you can't hear the toilet above you flushing.”
 of 5 bubbles Jopper, 9 Nov 2016 | Read review
“I think all of the rooms would be great - no problems.”
 of 5 bubbles 767ninar, 8 Nov 2016 | Read review
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