The hotel was easy to find and check in was easy The lobby appeared covid compliant. staff wore masks and there was a plexiglas shield at the desk The room was clean and we got the requested room room lighting was good. I liked the roll up/down blackout shades. much better than curtains. The TV was large and had a good number of channels The bed was comfortable and clean There were enough outlets and USB ports The bathroom was big and clean The air conditioner worked fine. The hotel was quiet. Many amenities were not available such as pool, gym, and hot breakfast. They did have some grab and go stuff which is better than nothing, but not a lot. overall a fine hotel for a short stay on the road
Great place to stay and good area. Hotel was nice and very clean. The staff was very friendly and absolutely a pleasure to deal with. We would definitely recommend this hotel and come back again. Definitely impressed.
Read what ever you want but this place has a house keeping problem. Housekeeping to make service easier will open dead bolt but forget to close and leave your room unlocked. Room wasn't serviced one day. Had to get towels from front desk. Breakfast never changes. Downstairs bathrooms go days without cleaning and were filthy. Check in is an adventure and time consuming. Front desk is often unmanned. Great location and great potential but not up to Holiday Inn standards.
I had high hopes for this location as the hotel itself is new construction. Upon entering the hotel we were greeted nicely at the front counter and we where able to enter our room. The room was clean and everything seemed new and up to date. The next day(Saturday) my family and I went out to visit some distilleries. Came back around 445pm to find our rooms had not been touched. Garbage was not emptied and the towels on the floor were still there. I over heard some of the cleaning staff say they were short staffed. Being in retail myself I understand these situations happen and I understand. I stopped the maids in the hallway and told them if they don't get the bed done no big deal but we need towels and the shampoo taken care of. We went to dinner and got back around 8pm only to find no towels and no shampoo. It would appear our weekend was a bit better than other guests who checked in that day and not have their room ready even when they returned from a wedding after 8pm. I was there in the lobby when those poor folks were trying to get into their room. Aside from the service/staff issues, the staff was very friendly in my interactions. I will note the walls in the hotel are very thin. We easily hear conversations in adjoining rooms as well as other "activities." You may want to bring a white noise machine with you and keep that in mind when engaging in those "activities" yourself. I did not use the pool/hot tub or other facilities in the hotel so I'm unable to comment on those things. Breakfast was simple, nothing extravagant but not bad either.…
Newer property, super clean, spacious, nice mattresses and pillows. Not far from Keeneland race track. Highly recommend. Love the chaise lounge in the room. Could be a sleep spot for a small person. Versailles is a nice place to stay in the outskirts of Lexington