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BEST WESTERN Richmond Hotel

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BEST WESTERN Richmond Hotel
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328 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Bowling Green, Ohio
Reviewed 1 November 2016

Very nice hotel, would recommend to others. I am very particular about my hotel room being clean (because of a health issue) and comfortable, this was all of that compared to other hotels on our trip. I also feel that a good hot breakfast is important, too. This hotel was also secure; a great plus.We will return to this hotel...

Review collected in partnership with Best Western
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Helpful?
Thank 36sandran
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a great rating and for recommending our hotel to other travelers. I will be sure to let our housekeeping staff know how much of an impact they made on your experience. We are glad that you enjoyed our full hot breakfast buffet! We look forward to having you as a guest again...

Bluffton, South Carolina
Reviewed 21 October 2016 via mobile

We stayed here last night after driving up from South Carolina. Looking for reasonably priced place with good reviews, close to I-75, hot tub and free hot breakfast. This is not easy to find but this hotel met all those requirements and more. Easy access to I-75, plenty of parking. Kim at the desk was very friendly and helpful (suggested...

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Helpful?
Thank bunnyyoop
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest - Thank you for a spectacular review!! So many wonderful mentions about our hotel including our pool/hot tub, clean rooms and great breakfast!! We are thrilled to be your go-to place on future trips!! We look forward to seeing you again soon!!

Ghent, United States
Reviewed 21 October 2016

This is a great hotel. I've always been pleased with Best Western hotels. I was surprised with the quality of this hotel in particular because the price is so low! Breakfast was awesome- great for kids- and the room was terrific. The entire hotel was really a great bargain! And- you're near gas stations, shopping, restaurants. Great location!

Review collected in partnership with Best Western
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Helpful?
Thank Jill H
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Jill - We appreciate such a great review and your loyalty to Best Western Hotels!! As you found out, our hotel works hard to make sure we deliver what Best Western guests expect!! We are pleased to hear you enjoyed your stay, our location and got a great rate on your room!! Please come back and see us!!

Englewood, Ohio
Reviewed 18 October 2016

The only thing was we could not check into our room when we were ready to but otherwise everything was fine. We had to come back later to check in. But the room was nice and clean. Coffee was hot in the lobby

Review collected in partnership with this hotel
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Helpful?
Thank scraptyler
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and positive feedback. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry that we were unable to provide you with an earlier check-in. We try to accommodate everyone by allowing them to check-in regardless of their arrival times, but...

Niagara Falls, United States
Reviewed 10 October 2016

This hotel was in a great location next to a variety of restaurants and stores. It was clean and had a nice pool and hot tub, The breakfast had many choice for the whole family to choose. My family enjoyed this hotel

Review collected in partnership with Best Western
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Helpful?
Thank Jennifer C
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that we met your needs and expectations. We would love to see you again in the future!

Lexington, South Carolina
Reviewed 5 October 2016

The location was very easy for traveling because it was not a great distance to get back on the interstate. There were restaurants and gas available right in the same area. The property was very clean and well kept.

Review collected in partnership with this hotel
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Helpful?
Thank 15donaldw
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! As you already know, we are located right off I-75, at exit 87. I hope your next stay is just around the corner. Call us and book directly with the hotel or book online with bestwestern.com....

Huntsville, Texas
Reviewed 4 October 2016

This is a great hotel, the staff was wonderful, the room was comfortable and clean. We had a very pleasant stay at this hotel. We were on a 2500 mile road trip and this stop was excellent. I would stay here again .

Review collected in partnership with this hotel
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Helpful?
Thank Cathy G
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Cathy, Thank you for taking the time to review your stay with us and giving us a perfect score. I am very pleased to hear that our staff made your stay pleasant. We look forward to seeing you again if you travel back this way!

Sun City West, Arizona
Reviewed 3 October 2016

Very nice Hotel with friendly professional staff. Ground and surrounding were fine. Nice pool and spa. Nice selection for breakfast. Easy access to highways and restaurants. Beds were comfortable. Thank you.

Review collected in partnership with this hotel
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Helpful?
Thank Bill R
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Bill, Thank you for giving us a perfect rating.We appreciate you and your business. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and come back and see us again soon! We are here for all of your hotel needs!

Atlanta, GA
Reviewed 30 September 2016

This Best Western is in serious need of an upgrade. Our first room was so moldy/musty smelling that we could not stay in it. Fortunately, the manager did juggle reservations and allow us to switch rooms. No odor in new room but a/c unit still worked poorly. Toilet had not been cleaned and contained fecal matter upon arrival. Hotel was...

Review collected in partnership with Best Western
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Helpful?
Thank RovingBand
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Ms. Deupree - We appreciate you staying with us during your time in Richmond, KY and appreciate all feedback on our hotel as it allows us to know what areas we are doing well in and what areas we can improve on. In regards to your issues, I cannot apologize enough. We discussed your issues upon checkout as well as...

Portsmouth, United States
Reviewed 28 September 2016

The service I received from the staff was very good, they were polite and helpful. However, the outer appearance and the rooms need to be updated and the cleanliness did fall below my expectations. Not the best place I've stayed but not the worst either.

Review collected in partnership with Best Western
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Helpful?
Thank Mollie B
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Mollie - Thank you for staying with us during your time in Richmond and I'm pleased to hear that you found our staff to be polite and helpful throughout your time with us! I do apologize, however, about any issues you may have encountered with cleanliness and I hope you let our front desk staff know upon checkout! We take...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 

Additional Information about BEST WESTERN Richmond Hotel

Address: 100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
Region: United States > Kentucky > Richmond
Price Range: €60 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Richmond Hotel staff and other travellers.
7 questions
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3 months ago
Danville, Kentucky
Berea, Kentucky
11 months ago
Nerja, Spain
8 months ago

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Questions? Get answers from BEST WESTERN Richmond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Downstairs is best”
 of 5 bubbles Buckeye1966, 13 Feb 2017 | Read review
“2nd floor overlooking the courtyard gave us queen beds and a very quiet room.”
 of 5 bubbles niecyboo, 7 Jan 2017 | Read review
“Our two rooms were in the back of the large property and very quiet.”
 of 5 bubbles Yuval_Zaliouk, 17 Dec 2016 | Read review
“The rooms were very neat and clean”
 of 5 bubbles 15donaldw, 5 Oct 2016 | Read review
“Mattress could be a little softer”
 of 5 bubbles 732cathyg732, 4 Oct 2016 | Read review
5 of 5