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TownePlace Suites by Marriott Richmond

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Traveller (8)
Room & Suite (15)
Traveller (8)
Room & Suite (15)
Dining (3)
Overview
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2018 Colby Taylor Dr, Richmond, KY 40475-8678 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Kitchenette
Multilingual Staff
2.5 Star accommodation
Additional information
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (31)
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All reviews stopped overnight an extended stay front desk personnel rooms are large nice stay stayed here kitchenette sofa interstate
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1 - 5 of 30 reviews
Reviewed 21 September 2018

Room was noisy. Could hear traffic from nearby expressway. Found live bug in towel that I used! Contacted manager Matt and showed pictures. He stated they had Terminax review bug and came from beetle family however could not identify. This is unacceptable! Not only did...More

Thank Lambertville
Response from Matthew V, General Manager at TownePlace Suites by Marriott RichmondResponded 22 September 2018

Dear Valued Guest - After receiving this new review, I want to apologize again for the experience you received at our hotel. We never want any guest to be uncomfortable at our hotel or feel their concerns were not addressed appropriately. After receiving your initial...More

Reviewed 20 September 2018 via mobile

I visited recently with a group, and found several problems usually never associated with the Marriott brand. Upon arrival, the hotel had sealed 1/2 of its front and back parking lots leaving not enough room for parking. Why not 1/2 of front then 1/2 of...More

Thank MichaelS893
Response from Matthew V, General Manager at TownePlace Suites by Marriott RichmondResponded 21 September 2018

Michael - First let me start by apologizing for your experience during your time at our hotel, this is not what we want our guests to experience. It is our goal to put all guests in a clean, comfortable room so they have no worries...More

Reviewed 26 August 2018

Properrty is nice, it is newer and definitely need some newer places in Richmond to stay. Room had nice fridge not the tiny ones, small kitchen, with utensils, etc. The towneplace suites and other newer hotels are going this format and its excellent for travelers....More

Thank violetfive314
Response from Matthew V, General Manager at TownePlace Suites by Marriott RichmondResponded 27 August 2018

Dear Valued Guest - Thank you for staying with and providing our valuable feedback! Our property does have a lot to offer our guests with all the in-room amenities and also the additional amenities such as our pool, fire pit, gas grills, etc! Please come...More

Reviewed 14 August 2018

I wanted to like this hotel. It is clean and the staff was pretty nice but oh. My. Word. It was so noisy. We stayed there for an event last weekend and it was so noisy from people sitting at the fire pit in front...More

1  Thank Laura H
Response from Matthew V, General Manager at TownePlace Suites by Marriott RichmondResponded 15 August 2018

Laura - Thank you for staying with us, we want you to like us too! Unfortunately, we failed to keep a balance between the amenities we offer such as an outdoor patio with a fire pit and our guests needing to rest. It is our...More

Reviewed 13 August 2018

The room was very well appointed. It was quite spacious with a kitchenette,kitchen items, desk area, sofa and very nice bathroom. The room was extremely clean. The hotel is just a year old and it shows. They also have a very nice free breakfast with...More

Thank Donna S
Response from Matthew V, General Manager at TownePlace Suites by Marriott RichmondResponded 15 August 2018

Donna S - We appreciate you staying with us while in town on business!! Your feedback of our hotel during your stay is great and we're so pleased you enjoyed your clean room and all the amenities to go with it! We do hope to...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Free Parking
Air Conditioning
Indoor pool
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Price range
US$111 - US$153 (Based on Average Rates for a Standard Room)
Location
United States > Kentucky > Richmond
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Price range
US$111 - US$153 (Based on Average Rates for a Standard Room)
Location
United States > Kentucky > Richmond
Photos
Traveller (8)
Room & Suite (15)
Dining (3)
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Questions & Answers
Ask a question
mark5358
28 August 2017|
Answer
Response from Susan C |
Hello Mark5358! We would be pleased to host your family reunion next year. I don't have access to your contact information. Please call us at 859-353-4860 to make the arrangements. Susan Capito - General Manager
0
Votes
Montanasky12
3 August 2017|
Answer
Response from Amy H |
We do not have a hot tub, but we do offer a nice indoor swimming pool, a large fitness room, and free hot breakfast!
0
Votes
Room Tips
"Room 421 Live bug on towel that I used!!! Do not stay here!"
Lambertville
21 Sep 2018
Read review
"Don’t stay there or at least get one on the opposite side from the fire pit and expressway. The"
83LauraH
14 Aug 2018
Read review
"Even number rooms might be a bit quieter...they do not face the highway."
BLT1991
24 Jul 2018
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"Beware of $75 pet cleaning fee"
3LouieM
6 Apr 2018
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