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Courtyard Louisville East

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Courtyard Louisville East
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150 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Louisville East
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Showing 148: English reviews
Barbourville, Kentucky
Reviewed 31 August 2016

I was a bit nervous when I looked out my window and saw the interstate. I was, however, pleasantly surprised - I don't recall even noticing any traffic noise at any point during my stay. When we arrived for check in, the lobby was quite warm - I was sweating by the time I finished check in. The hallways leading...

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Helpful?
Thank Brian S
Reviewed 23 August 2016 via mobile

Let start to say as usual my check in was Wonderful. I asked upon check in for extra towels etc. I went to late lunch to find that not only did I receive my towels the bathroom floor and tub was not cleaned, it was filthy dirty and the floors were sticky. I came in to find nothing. I've then...

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Thank SassyGurlK W
Larry C, General Manager at Courtyard Louisville East, responded to this review

Dear SassyGurlK W, Thank you once again for taking the time to share your recent experience at the Courtyard Louisville East. I am glad to hear that your usual check in experience was wonderful. I would like to personally apologize that other issues you encountered were not up to our normal standards. I will address this with my team and...

Middlefield, Ohio, United States
Reviewed 31 July 2016 via mobile

My family and I stayed here on our way home from Florida. Its quick and easy access to the highway. I booked the suite so we'd have more room since we travel with teenagers. We were not disappointed. The room was plenty big for all of us to be comfortable. We all had a restful sleep. This hotel has a...

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Thank Mulh93
Reviewed 28 June 2016 via mobile

I"m Not impressed by all the Fancy Decor and over priced bistro. The liquor prices are outrageous. No complimentary breakfast, which majority 4/5 star hotels always have. Considering I paid $150 plus a night. Only thing about this place is a Nice sized Outdoor pool & indoor hot tub with a fitness room. Laundry facility too. I've stayed at top...

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Helpful?
Thank SassyGurlK W
Larry C, General Manager at Courtyard Louisville East, responded to this review

Dear SassyGurlK W, Thank you for sharing your thoughts regarding our Bistro. We will definitely consider your comments as we review our price points going forward. Thank you for kind comments regarding the pool, fitness room, laundry and hot tub. The large outdoor space and new pool furniture make this a great place to relax during the summer months for...

Toronto, Canada
Reviewed 28 June 2016 via mobile

Stayed here for an entire week on business. Save for the woman who checked us in, this was the worst Marriott experience I've had so far. I really regret not asking for her name as she deserves recognition for being friendly and helpful even when she was feeling tired. She even adjusted our booked rates when seeing how artificially high...

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Thank 408tchan
Larry C, General Manager at Courtyard Louisville East, responded to this review

Dear 408tchan, I appreciate you taking the time share your recent experience at the Courtyard Louisville East. I sincerely apologize for not meeting and exceeding your expectations which is what we strive to accomplish. I appreciate the candid feedback and I assure you that I will quickly address these opportunities with our team so that we can make needed adjustments...

Reviewed 28 May 2016 via mobile

Great location, rooms are very clean and well maintained, staff very friendly and helpful with information abouth things to visit in,Louisville. Pool well maintained and nice area around pool lots of seating. Very up to date lobby and very inviting and comfortably. Very relaxing location away from traffic several resturants within Walking distance of location.

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Thank Kellis T
Lino Lakes, Minnesota
Reviewed 28 May 2016

This was a great hotel. The beds were comfortable and the room was clean. It seemed to be a newer hotel. Great service by everyone. There were two negatives; the breakfast was not included and the outdoor pool was closed probably because it wasn't summer yet. I highly recommend this hotel for families or business people. It was quiet enough...

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Thank horsemom6831
Outer Banks NC
Reviewed 22 May 2016 via mobile

We spent 5 days here while visiting Bourbon country. It's s standard Courtyard hotel with an updated lobby area. Most of our staff interaction was pleasant with one exception. The location was perfect for us due to its ease of access to the interstate. We were traveling east and south for distillery visits. Traffic in Louisville could be an issue....

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Thank Pirateskully
Larry C, General Manager at Courtyard Louisville East, responded to this review

Dear Pirateskully, I appreciate you taking the time to share your recent experience at our hotel. I am glad to hear that you would return on a future visit. We strive for an excellent service experience. If you ever encounter any concerns in the future please do not hesitate to contact me personally. I am always willing to do whatever...

Troy, Alabama
Reviewed 17 May 2016 via mobile

Hotel was adequate for our stay, but lots of room for improvement with hotel staff. Every interaction with staff was unpleasant. We were told at check in that breakfast was included in our stay, which we did not expect and did not utilize. However, when I attempted to get coffee the next morning at 6am I was told we had...

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Helpful?
Thank 29bTroy
Larry C, General Manager at Courtyard Louisville East, responded to this review

Dear 29bTroy, Thank you for taking the time to share your recent experience. I would like to sincerely apologize for the unpleasant staff interaction. Our team strives to serve our guest with excellent service and obviously we fell short in this instance. Please know that is not indicative of normal experience and we will certainly use this critique to help...

Reviewed 29 April 2016 via mobile

We stopped here for a couple nights on our way back to Nashville from Chicago. Room was a good size, clean. The lobby is decorated nicely. Check in was pretty smooth & staff was friendly. Unfortunately the bed was TOOOOOO firm for me. Woke up with a headache and back ache. If you're an insomniac or have any trouble sleeping...

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Thank Mrz M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Newly renovated with on-site Bistro just minutes away from the infamous Churchill Downs, Kentucky International Convention Center and the Louisville Slugger Museum. Our room amenities feature beds with plush comforters, free wireless and wired internet, flat panel TV's with High-Definition, a desk and an ergonomic chair. ... more   less 

Additional Information about Courtyard Louisville East

Address: 9608 Blairwood Road, Louisville, KY 40222
Region: United States > Kentucky > Louisville > Hurstbourne
Price Range: €103 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Louisville East 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Courtyard By Marriott Louisville East Hotel Louisville
Louisville Courtyard
Louisville Marriott
Hotel Style:
#29 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Louisville East staff and other travellers.
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North Caldwell
over a year ago

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Questions? Get answers from Courtyard Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the side away from the interstate.”
 of 5 bubbles Thebigoky, 9 Nov 2016 | Read review
“We were on the ground floor where rooms are a good distance from lobby/restaurant noise.”
 of 5 bubbles ParkLover_10, 31 Aug 2016 | Read review
“Rooms ending in 12, 14, 16, 18 have lovely view of pool and courtyard.”
 of 5 bubbles sharalDc, 17 Mar 2016 | Read review
“If you want to smoke, request a ground floor on the courtyard side. The room opens to an easily accessed smoking area in the courtyard”
 of 5 bubbles Cat1953, 25 Jan 2016 | Read review
“pick a different hotel.”
 of 5 bubbles adamgC8038AV, 8 Dec 2015 | Read review
5 of 5