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Extended Stay America - Louisville - Dutchman

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Extended Stay America - Louisville - Dutchman
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58 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Louisville - Dutchman
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Showing 58: English reviews
Indianapolis, Indiana
Reviewed 16 July 2015

We've stayed at a number of no-frills Extended Stay America hotels, and many of them are quite nice... but this one isn't one of the nice ones, which is a shame because it's in a great commercial area that is relatively safe and has numerous stores and restaurants of various types, all within walking distance or a short drive (...

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Helpful?
Thank lloyd w
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that the condition of the furnishings in your room were not up to our company’s high standards. I discussed your comments with the team, and we are currently in the process of more extensive room inspections that will...

Santa Clara, California
Reviewed 15 May 2015

The location for this place is really good- right behind a shopping center with plenty of restaurants and some shopping and only about a mile from the St. Matthews mall (and right off of 264). The grab and go breakfast in the morning consists of coffee, instant oatmeal and grits, granola bar, apple, and packaged muffins. The bed was comfortable...

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Helpful?
1Thank Brian M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not receive professional customer service from all of our staff members. I discussed your comments with the team, and we are all going to...

Naples, Florida
Reviewed 10 April 2015

What an absolute DUMP! Stay as far away as you can. The kitchen has caulking peeled up and gone replaced by mold/mildew. The freezer had a big rust spot in the back. The furniture looked like it came from the curb after someone tossed it out. The carpet was stained. The bathroom vanity had a half dozen cigarette burns in...

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Helpful?
2Thank Ernest43
Wauwatosa, Wisconsin
Reviewed 11 November 2014 via mobile

Our group was housed in various units fur a week and agreed it was the worst that any of us had stayed in. One of our group had to be relocated because of noises beneath her bed that she was sure was a rodent. The staff did accommodate but the overall experience of cleanliness was lacking. There were food and...

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Helpful?
1Thank Scott V
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Scott - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will be inspecting all rooms before our guests arrive moving forward. We continually work...

Reviewed 6 November 2014 via mobile

The room was extremely Filthy , the mattress was stained , torn , hairs in between the sheets .I will NEVER stay here again . I wish I could post the pictures :( The smell was horrific . The corridors were nasty .I can't find one good thing to say about this place !

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Helpful?
Thank debbie t
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and maintenance issues in your room is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I will be personally inspecting all rooms before arrivals moving forward. We continually work...

Reviewed 2 November 2014

Worst hotel I have stayed in, period. I travel weekly for work and this is by far the worst room I have ever had. Room had stained and torn furniture, peeling cabinets, smoke stained walls and ceiling, dirty counters, smelly cabinets and microwave. Broken fridge handles etc.

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Thank Subman1980
Reviewed 15 June 2014

We came to town to do an electrical job and booked this room as it seemed inexpensive and have had good experiences with extended stay in the past. This was by far the worst! The elevator smelled like beer and urine, the room was tiny and the beds were too small for my husband and I to share so we...

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Helpful?
1Thank EllieGoddess
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the issues you had while staying at our hotel is truly regrettable. We apologize that your stay did not meet your expectations. To uphold our company's high standards, we will be participating in additional training for our housekeepers and...

Houston, Texas
Reviewed 27 May 2014

The room smelled a bit of cigarettes even though it is a non-smoking room. Internet was pretty good, even on the slowest free connection. I was approached by a couple of suspect people wanting money who did not live on the property. I am unsure about the area, but I did not feel safe or secure walking about the premises....

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1Thank Stargazer1984
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about our free Wi-Fi service. However, I am very sorry that your room had a smoke odor and you felt unsafe at our hotel. I want to assure you that we are located in a safe area...

Louisville, Kentucky
Reviewed 22 May 2014

I thought this is the good hotel like other extended stay america, I am staying this hotel for my bussiness purpose for 1 week. Terrible, smell in side room and kept one chair like old bought from Goodwell second hand stuff....I can describe any thing good about this hotel...

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1Thank tom b
Anoka, Minnesota
Reviewed 20 March 2014

Heavy greasy smell in room. Urine on toilet seat. Dirty flatware in drawer. This was our first hotel stay of our vacation. Not a good way to start off. Thankfully our next two nights were awesome and we could shower and smell clean afterwards.

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Helpful?
2Thank Cathy G
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Cathy – Thank you for your recent review of your stay. The conditions you described are unacceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to review your comments and to create a plan of action so that your experience is not repeated. We continually work to improve our hotel, so I really...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Louisville - Dutchman

Address: 6101 Dutchman Lane, Louisville, KY 40205
Region: United States > Kentucky > Louisville > East Louisville
Price Range: €68 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Louisville - Dutchman 2*
Number of rooms: 120
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville
Louisville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Louisville - Dutchman staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for your needs. (Non smoking, 1st floor)”
 of 5 bubbles paolagutierrez0629, 25 Jan 2017 | Read review
“Third Floor - Decide : To be grounded, slightly elevated, and or I can conquer at this level (smile)”
 of 5 bubbles se026006, 7 Nov 2016 | Read review
“Double bed room small. Would request queen double”
 of 5 bubbles barbjcass, 19 May 2016 | Read review
“Go anywhere else”
 of 5 bubbles lorimU7260OS, 12 Aug 2015 | Read review
“Ask to see the room before you check in.”
  • This dresser has seen better days... decades ago!
 of 5 bubbles lloydw219, 16 Jul 2015 | Read review
5 of 5