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Residence Inn Louisville East

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Residence Inn Louisville East
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215 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Louisville East
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Showing 213: English reviews
Madison, Alabama
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2015

I read the reviews before selecting this location but I guess these people have not stayed in room 624. Being platinum members, we try to select Marriott properties whenever possible but we may just have to reconsider from now on. Room needs renovating and major deep cleaning! From hairs in toilet, hairs on floor at corner of bathtub to stain... More 

Helpful?
1 Thank Martina F
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Wow! I am so sorry that this was your experience at our hotel. It definitely does not mirror what guests are saying anywhere regarding our hotel! I will most assuredly look into why any room would be designated as "guest ready" that had all of the issues you listed, most especially a sofa sleeper that was not operating correctly, and... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2015 via mobile

Wanted to let others know if visiting the Louisville area that this Residence inn is a hidden gem just east of Downtown . From the outgoing Marsha that sold us on the Hotel and our "Penthouse " with her personality to Yvette in housekeeping who is always smiling and making you feel at home to Brenda who works tirelessly making... More 

Helpful?
Thank Tgreear243
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. We have loved having you here these past months, and I appreciate you mentioning some of our excellent staff members in your review! Welcome to our "Residence Inn Family"!! More 

Alexandria, Virginia
2 reviews
Reviewed 10 November 2015

Brenda and Vashus in the breakfast area were among most hospitable folks I have met. I felt like I was visiting friends and family rather than staying in a hotel. They kept me well fed and kept the area functioning well. The food was always plentiful, fresh, and ready to go. I also heard from other guests on how accommodating... More 

Helpful?
Thank 22CAT22
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. Rest assured, Vashus and Brenda will have your meals ready the next time you visit Louisville, and we look forward to seeing you again! More 

Santa Clarita, California
1 review
Reviewed 3 November 2015 via mobile

Our stay was terrific. The food exceeded our expectations. Brenda (the cook) made mornings a joy with her friendly helpfulness. The rooms were great as well. Seven of us traveled to Louisville from California and if we need to make the trek again, well stay here. Thanks!

Helpful?
Thank prprprprpr
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks for posting a review, and especially for mentioning our wonderful staff member Brenda. You can see why she was a "Breakfast Attendant of the Year" for Residence Inn worldwide! She really does make starting your day a lot more fun.....and yummy! We look forward to seeing you again the next time you visit Louisville. More 

Bardstown, Kentucky, United States
Level Contributor
200 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 11 October 2015

Great stay, great guest services, room are clean , and can't get better than Residence Inn East. A little distance from down town, but close many restaurants and a large shopping mall. Be sure to check for ice as you may need to go to office.

Helpful?
Thank Luke M
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Wow Luke! Thank you so much for the nice review! Great service and clean rooms is what we aim for and it is great to hear that you enjoyed our hotel and the service you received during your stay. See you next time! More 

Santa Clarita, California
1 review
Reviewed 11 October 2015

Sadly the pool was being worked on so I didn't get to experience that, but the hotel breakfast was the best! Brenda is the one who makes it, and she is simply the most friendly person! She also makes an amazing breakfast! She was definitely the highlight of my stay. However, that's not to say the other staff was not... More 

Helpful?
Thank Peter G
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Thank you for your feedback on the breakfast. I will let Brenda know about your wonderful comments in this review. We hope we get a chance to serve you again. More 

Newburgh, Indiana
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 October 2015

Five of us met to enjoy the St. James Art Fair. The penthouse sleeps six, with a loft bedroom, two baths, full size kitchen, and living room. There are steps up to the unit and steps to the loft after one enters. The kitchen looks newly remodeled with stainless steel appliances. The furniture in the living room and a few... More 

Helpful?
Thank Patricia T
Kristin H, Manager at Residence Inn Louisville East, responded to this review

We appreciate you staying with us and sharing your experience. We are so happy you enjoyed our spacious suites and comfortable beds. Thank you for your kind words about our staff. Brenda is thrilled you remember her name! We hope to see you again soon. More 

Albuquerque, New Mexico
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 September 2015

This is an old-style Residence Inn with the condo-like setting. The property has been adequately updated, except for the slow and unreliable wifi. (I got their "premium" connection, which did not make a bit of difference). The staff was consistently courteous, friendly, and professional. The location was convenient to major highways and felt safe. Marriott has standardized (reduced) the Residence... More 

Helpful?
Thank Just_a_Rd_Warrior
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I am so sorry you had issues with the wifi, as we completed the upgrade to the faster internet this past year. We do provide a support number in the rooms to help identify any "down" areas, as advanced technology seems to need constant monitoring. I agree that our location is perfect, and... More 

Orange, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2015

As a Marriott Platinum, I've obviously stayed in a fair number of properties. This site is a very good example of a Residence Inn and our two-bedroom suite was very nice. The staff there, especially Ynette, made us feel special in a very genuine way. I can highly recommend this location for anyone staying in the eastern part of Louisville.

Helpful?
Thank Bill R
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. We are so pleased you enjoyed your recent stay, and the hospitality provided by our staff. Yvette, our operations manager, does an excellent job of taking care of all of our guests, and is really an asset to the property. I know we will see you again the next time your travels bring... More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2015

After having a very negative experience at another hotel we moved to the Residence Inn East. The staff was very accommodating and the customer service and room was great. I travel a lot for my job and can say this was a great hotel. We will definitely stay again.

Helpful?
Thank Pittsburgh3
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I am pleased you enjoyed your stay with us, and I have passed on to the staff your kind words regarding their service. We certainly hope you will stay with us the next time travel brings you to Louisville! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 

Additional Information about Residence Inn Louisville East

Address: 120 North Hurstbourne Parkway, Louisville, KY 40222
Region: United States > Kentucky > Louisville
Price Range: €109 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
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Questions & Answers

Questions? Get answers from Residence Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a fire places if you want.”
 of 5 bubbles S5892CEdavidl, 29 May 2016 | Read review
“All the rooms were nice.”
 of 5 bubbles shelleyw983, 22 May 2016 | Read review
“Single or Villa”
 of 5 bubbles madhusudhanaa, 30 Apr 2016 | Read review
“I have stayed in many rooms. Everyone was excellent.”
 of 5 bubbles Grascott, 16 Apr 2016 | Read review
“Call the hotel in advance and let them know your preferences. They do their best to accommodate.”
 of 5 bubbles 22CAT22, 10 Nov 2015 | Read review
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