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This may be my first 1-star rating out of more than 250 reviews. As many other reviews mention, this hotel is awful.
Pool: this first picture that is shown for this hotel is a picture of a nice pool. It was one of the reasons...More
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 26 June 2017
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations in several ways. Your comments will help us as we continually improve our...More
My husband used Hotels.com to book two rooms for our family, during a weekend trip to Churchill Downs. He chose this location because it claimed to offer free wifi, a continental breakfast (a meaningful consideration, for our relatively large group), and a pool. As I...More
1 Thank Jeannine V
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 7 June 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Terrible! We checked in around 8pm and went upstairs to our room. When we turned down the sheets there was a few long black hairs in the bed. When we went into the bathroom the same long hairs were on the wall near the garbage...More
3 Thank grdovicjanet
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 14 May 2017
Thank you for your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. We are committed to delivering the most excellent service...More
This hotel was nicely located and convenient after my evening flight to Louisville. But that's where it stops. The towels were thin. There was no hair dryer in the bathroom. There was no ice machine in the building, although we were offered an ice tray....More
2 Thank alba99tross
Response from Manager_11525, Manager at Extended Stay America - Louisville - HurstbourneResponded 18 May 2017
I received a copy of your review and wanted to take a moment to personally respond. We are disappointed to read that our hotel did not meet your expectations except for its location. It is very helpful for us to hear from our guests so...More
If your a non-smoker do not stay here. Smoke smell in everywhere in the rooms outside the building. Below the average persons expectations. Night staff is the only friendly staff. Day staff does not respond to any needs you may have.More
2 Thank Pete G
Response from Manager_11525, Manager at Extended Stay America - Louisville - HurstbourneResponded 10 November 2016
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us due to the smoke odor you experiences ad the lack of...More
US$74 - US$104 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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