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Stopped over in Louisville to break our trip in half and stayed at this property. We never have had a bad experience at a Residence Inn and this one was no exception. Nice size room with full kitchen and a real refrigerator. Only problem was...More
Response from Adam M, General Manager at Residence Inn Louisville DowntownResponded 17 January 2017
Thank you so much for sharing your experience with the Trip Advisor community. We appreciate your honest feedback and only wish we had not not let you down with our HVAC issues. Please come see us again the next time you are in Louisville.
Stopped in for an overnight. Hotel was clean and parking was free in garage next door with easy access to hotel. Kids swam and enjoyed pool. Our room had pull out couch and queen bed. Pull out was not comfortable . Room had full size...More
Response from Adam M, General Manager at Residence Inn Louisville DowntownResponded 13 December 2016
Thank you so much for your glowing review of our property. 'Clean and friendly' is our mission statement around here, so happy we could deliver on that! We sure hope to see you again soon.
We came here while on The Bourbon Trail and have been very satisfied. Aaron, one of the front desk staff was super helpful and friendly.
The room is clean, nice, and everything we expected.
Only issue is the toilet doesn't want to flush, but my...More
Lots of construction noise. Lots of traffic noise. Too noisy for me. Breakfast was less than stellar. Mystery meat, no signs telling you what the food was. Disappointing as I usually love Residence Inn.
Thank Donna S
Response from David G, Front Office Manager at Residence Inn Louisville DowntownResponded 22 November 2016
Thanks for staying with us at Residence Inn Louisville Downtown. I apologize concerning the noise and the breakfast. We'd love for you to come back and give us another opportunity impress you!
The location of the hotel was a turn off for me. Doesn't look like a great part of town.
View from the third floor room was awful.
Room was clean, staff was nice, desk was very helpful.
Free parking in the ramp next door.
Thank 007scallywag S
Response from Adam M, General Manager at Residence Inn Louisville DowntownResponded 28 October 2016
Thank you for your feedback on our property. I am so glad you found our staff and facility to up to your standards. I only wish you had left with a better impression of our city. We are located in a very safe...More