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Lots of construction noise. Lots of traffic noise. Too noisy for me. Breakfast was less than stellar. Mystery meat, no signs telling you what the food was. Disappointing as I usually love Residence Inn.
Thank Donna S
Response from David G, Front Office Manager at Residence Inn Louisville DowntownResponded 22 November 2016
Thanks for staying with us at Residence Inn Louisville Downtown. I apologize concerning the noise and the breakfast. We'd love for you to come back and give us another opportunity impress you!
The location of the hotel was a turn off for me. Doesn't look like a great part of town.
View from the third floor room was awful.
Room was clean, staff was nice, desk was very helpful.
Free parking in the ramp next door.
Thank 007scallywag S
Response from Adam M, General Manager at Residence Inn Louisville DowntownResponded 28 October 2016
Thank you for your feedback on our property. I am so glad you found our staff and facility to up to your standards. I only wish you had left with a better impression of our city. We are located in a very safe...More
I am in the doghouse with my wife for choosing this hotel. It was rated higher than the Hyatt Regency, where I have stayed before. I have no idea why. The lobby and main floor facilities were very unimpressive and cramped - it felt like...More
Thank Thomas B
Response from Adam M, General Manager at Residence Inn Louisville DowntownResponded 19 October 2016
I am so sorry you were disappointed in our property. We try our very best, as our other Trip Advisor reviews show, to ensure all of our guests are satisfied. Our team should have provided you an alternate dining location because of the volume...More
Friendly staff, good food in morning and evening, good location, clean rooms, great parking. I would definitely stay again. The gentleman at the front desk was very helpful when I checked in and even looked up my Marriot Rewards number to get me credit.
The hotel was walking distance to lots of attractions. It was clean and nice to have a kitchen available. Small indoor pool, hot tub, and gym were just enough. Free breakfast buffet was plentiful with lots of choices. Front desk staff was helpful.