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Hawthorn Suites by Wyndham Louisville East

751 Cypress Station Dr, Louisville, KY 40207-5153
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Traveller (67)
Room & Suite (42)
Pool & Beach (3)
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About

#24 of 120 hotels in Louisville
Location
Cleanliness
Service
Value
Travellers' Choice
Experience southern hospitality at its finest while visiting our all-suite hotel that is located in historic ST. Matthews, within a mile of Kentucky's 2 largest malls, several restaurants and interstate access. Guests of of our hotel are provided a complimentary hot breakfast buffet daily, a manager's reception Monday-Thursday and complimentary passes to Louisville's nicest fitness facility. Whether for business, pleasure or extended stay we are focused on providing each guest a clean, comfortable and friendly experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Banquet room
Meeting rooms
Solarium
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English, Spanish
974Reviews9Q+A52Room tips

Reviews
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Traveller rating
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MMcg99 wrote a review 9 Mar
5 contributions
Overall pleasant relaxing stay! Rooms were pristine, beds were comfortable, quiet, safe location. Staff was helpful and knowledgeable of the area, breakfast was very good…both hot and cold selections. The pool was closed during our stay; however, we were given access passes to the wellness center pool and full use of exercise equipment. This too was a very relaxing part of our stay!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Iowabiker wrote a review 3 Mar
30 contributions7 helpful votes
This is a great location in a quiet neighborhood but very dated. Needs to be gutted and totally remodeled. The electrical and plumbing all appear to be decades old with lots of use. The structure is in good shape and was clean, but really surprised at how out of date and run down condition of the interior of the rooms.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Website says they offer free airport shuttle but they DO NOT.
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Jamie S wrote a review Feb 2024
Saint Louis, Missouri4 contributions5 helpful votes
Hawthorn Suites by Wyndham Louisville East 0 ★ We are a hockey team of 16 families that were supposed to stay at this hotel from Feb16-19th. We got word on Feb 15th that this hotel has bed bugs. We all called and spoke to Jaylin Peters the manager on duty. He canceled our reservations and told us that there would be no charge. He also emailed us a document of our cancelation that states your reservation has been canceled without any fees. A few days later every one of us were hit with a charge of $501.23 without any notice from the hotel. The general manager Matt Triplett is telling us that the document sent to us stating no charge is invalid. Between the 16 families that is over $8000! Also we were not made aware that the pool is closed. So to sum this up the hotel has bed bugs, one manager will tell you one thing and the other will secretly steal your money! They better refund us the entire $501.23 & make this right! It is not our fault that their hotel has a bed bug problem and we did not nor want to stay at a filthy hotel!
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Date of stay: February 2024
Value
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matthew B wrote a review Feb 2024
1 contribution3 helpful votes
Not sure if discrimination or just shady business practices. Had reservations for a sports team to visit over Presidents Day weekend. Prior we were told the pool would be open and that we needed that accommodation. Well right before our trip they said the pool would be closed. Called and canceled and the employee stated we could cancel and get full refund and even received email for proof. Well they ended up charging the full amount. Then once I called and complained they said they would charge for 1 night. Not what we were told or what the email states. They still wouldn't budge. My bank has refunded it and is disputing this ridiculous charge. Stay way from Hawthorne Louisville East.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Avoid, poor staff and bed bugs in many reviews.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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strokerslynn wrote a review Feb 2024
1 contribution
The accommodations met and exceeded my expectations. Wish I could have stayed longer. After staying in so many small rooms it was a pleasure to stay in a three room apartment with a bath. I was very surprised to find the full kitchen with the dishwasher. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: February 2024
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Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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maggie822024 wrote a review Jan 2024
Becker, Minnesota1 contribution
Pool closed by dept of health. No mention prior to check in or even at check in. Plus I didn't get the room advertised but for the price and duration it is what it is. I would have appreciated a heads up, especially since they did message regarding my request for an extra bed not available because of the sofa bed in the room. Which I knew of, just wanted an Xtra bed for my 7 year old. Also don't snicker when the guest asks fora copy of the papers they sign.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ksmbr01 wrote a review Jan 2024
Chicago, Illinois1 contribution2 helpful votes
Traveling for a sports tournament, pool and hot tub closed, signage throughout the hotel with “don’t do” messages. Staff was very rude. Did not have one positive encounter with any staff member. Hot water in the shower was hit or miss- usually miss. Gym equipment very old and in need of repair. Overall bad experience.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Allison P wrote a review Jan 2024
Chicago, Illinois16 contributions5 helpful votes
+1
I’m incredibly shocked this place is rated highly. Where do those people compare this dump to?! Let’s start with the pool/hot tub closed due to health code issues. Definitely did not eat the breakfast if they can’t care for a pool. Just turn the gym into a supply closet, because it’s either too old to work properly or broken. We were here for a hockey tournament and every single family member had a problem with their room. Cold water, runny faucet, dirty, smells old/mildew, broken. Every room has an issue. Staff is rude, uninviting and not accommodating. Someone in our group showed up 30 minutes before check-in and we’re told that would incur an early checkin fee. We asked about a late check out and they said only one person in our group of 15 could have one. The late check out? Only 30 minutes. This place is RUNDOWN This place is DIRTY This place has a health code issue with pool This place SMELLS This place is a dump!!!!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Hilton Garden Inn looks like a palace compared to this dump. Stay anywhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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mkelliott1243 wrote a review Jan 2024
Avon, Indiana3 contributions
Stayed for a weekend to visit family. Great location with shopping restaurants and right off the highway. This hotel was lovely and clean with a great breakfast. It was New Year’s Eve and we still enjoyed a quiet night’s sleep. Will be back!
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Review collected in partnership with this hotel
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel B wrote a review Nov 2023
1 contribution2 helpful votes
This is a garbage establishment. The room was really nice. The internet says they have a hot tub, which they do but it's broke and they "are going to have it filled in, because they don't want to fix it" but they are leaving it on the website. The night lady was unpleasant but helpful. When I asked to talk to a manager in the morning, I got a hostile lady that saw no problem with advertising that they have a hot tub, when they do not.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The hot tub is broke
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
€103 - €136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawthorn suites by wyndham louisville east hotel louisville, hawthorn suites louisville
LOCATION
United StatesKentuckyLouisvilleEast Louisville
NUMBER OF ROOMS
90
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HAWTHORN SUITES BY WYNDHAM LOUISVILLE EAST - UPDATED 2024 Hotel Reviews & Price Comparison (KY) - Tripadvisor

Frequently Asked Questions about Hawthorn Suites by Wyndham Louisville East
Which popular attractions are close to Hawthorn Suites by Wyndham Louisville East?
Nearby attractions include Mall St. Matthews (0.8 km), Brown Park (1.0 km), and Cinemark Mall St. Matthews (0.8 km).
What are some of the property amenities at Hawthorn Suites by Wyndham Louisville East?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hawthorn Suites by Wyndham Louisville East?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hawthorn Suites by Wyndham Louisville East?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hawthorn Suites by Wyndham Louisville East?
Yes, free parking is available to guests.
What are some restaurants close to Hawthorn Suites by Wyndham Louisville East?
Conveniently located restaurants include Wild Eggs, The Cheesecake Factory, and Mission BBQ.
Are there opportunities to exercise at Hawthorn Suites by Wyndham Louisville East?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hawthorn Suites by Wyndham Louisville East have an airport shuttle?
Yes, Hawthorn Suites by Wyndham Louisville East offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hawthorn Suites by Wyndham Louisville East have airport transportation?
Yes, Hawthorn Suites by Wyndham Louisville East offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hawthorn Suites by Wyndham Louisville East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hawthorn Suites by Wyndham Louisville East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.