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Holiday Inn Express Louisville Northeast

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Holiday Inn Express Louisville Northeast
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103 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Louisville Northeast
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Showing 103: English reviews
Grand Rivers, Kentucky
Reviewed 10 September 2016

Hotel is clean on grounds and all of premises as well as rooms. Had no problems when staying there. Adequate free breakfast with better than average offerings. Quiet and comfortable . Have stated here before in past and will again when in Louisville area.

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Helpful?
Thank Ronald C
San Antonio, Texas
Reviewed 15 August 2016 via mobile

First, the interior of the place is falling apart, and the place looks totally unfinished with no indication of progress being made. Second, and more importantly, the customer service was abysmal. We booked our room with an understanding of a specific, post-tax rate. Upon check-out, we were told that our agreement was apparently invalid. The manager was not remotely understanding...

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Helpful?
Thank lewismaverick
IHGService, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Dear lewismaverick, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Simpsonville, South Carolina
Reviewed 5 August 2016

We stayed at the hotel in July. The employees we encountered on our stay were all wonderful! It was after the stay that the Management/Owner was less than professional! I left a skort on the hook on the back of the bathroom door. The skort had a large amount of cash in the front pocket. I called the hotel the...

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Helpful?
Thank Cheryl C
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rocky...

Reviewed 11 July 2016

Depending on the out come of a situation i had, determines the overall rating and experience. On 7/9/16, the A/C unit quit working overnight. Talked to the front desk and left message for manager. Never received a call. When i returned home, I called again on 7/10. Still have not received phone call. Called corporate, They have to contact hotel....

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Helpful?
Thank Tim K
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Rocky Patel Guest Service Manager

Ohio
Reviewed 10 July 2016 via mobile

The size of the tv in my room made me so happy. The pool and gym were closed due to renovations and the place smelled like drywall but the tv and room were great. The bathroom was nicely updated and the shower had great water pressure. It's also located within walking distance to seceral delicious restaurants.

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Helpful?
Thank Dustin H
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager

Reviewed 9 July 2016 via mobile

We were unaware until we had already paid 160 dollars that the entire first floor was going to be under construction. Our room smelled extremely musty, the carpeting was damp and there seemed to be dirt on the shower curtain/ sheets. Quite disappointing.

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Helpful?
Thank Jennifer F
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Rocky Patel Guest Service Manager

Reviewed 6 July 2016 via mobile

This place is nice but something was off this visit. Most notably the room had a musk to it that I used some body spray to cover up. Water pressure was not what it was last time I was in town. Otherwise pretty decent still. Be warned though, some of our crew worked overnights which with the renovations going on...

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Helpful?
Thank Michael S
Holiday Inn Exp... N, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your candid review and apologize for your inconvenience . Please feel free to contact me at holidayinnex1@aol.com so I can provide additional assistance. Thak you for staying with us. Rocky Patel Guest service Manager

Goose Creek, South Carolina, United States
Reviewed 26 June 2016

This hotel was undergoing some major renovation to the main floor/lobby area and to the outside of the building. This hotel did an excellent job keeping the flow of the guests and the renovation on an even pattern. This hotel had the usual breakfast included with your stay. The food was really good the coffee very good. The work staff...

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Helpful?
Thank Kathy S
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager

Fort Pierce, Florida
Reviewed 15 June 2016

Are room was very nice, breakfast was very good. The only negative was that it was overpriced. We could have gotten something else quite a bit cheaper and just as nice but there was an wedding we were going to and everyone else was staying there. So very nice but over priced.

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Helpful?
Thank Marsha1354
Rocky P, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel

Toronto
Reviewed 17 May 2016 via mobile

Hotel is clean, decent and quiet. Not a lot of nearby amenities. Breakfast buffet is nice. There is a nice little gym and the staff is friendly. Exactly what one would expect from a Holiday Inn Express. The business centre was not great. One printer always had a jam and the other had no paper. Staff rectified paper but couldn't...

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Helpful?
Thank MacBeans J
Rocky P, Public Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express Louisville East is located off of I-265 exit-32, on Chamberlain Lane & Westport Road interchange, where our guests find Consistent Quality Service. We offer complimentary Deluxe Continental Breakfast with Hot Items, Heated Indoor Pool, Whirlpool, Fitness Center, Meeting facility up to 40 people. Convenient access to Ford Plant, local shopping, dining, area businesses & Churchill Downs, home of the Kentucky Derby.With our 100% satisfaction guarantee & Priority Club Rewards, is the right hotel for all your business & leisure needs. We are just minutes from Downtown Louisville, 4th Street Live, HorseShoe Riverboat Casino, Kentucky Fair and Exposition Center, Cardinal Stadium, University of Louisville Campus, E. P. Tom Sawyer Park, Six Flags Kentucky Kingdom, and Louisville International Airport, Airport Code SDF. Whether in town for business or pleasure we can meet and exceed your needs. With our central convenient location, your just minutes from restaurants and entertainment. We offer Complimentary High Speed Wired & Wireless Internet Access in Rooms, Lobby, Meeting Room, Breakfast Area & Business Center. ... more   less 

Additional Information about Holiday Inn Express Louisville Northeast

Address: 3711 Chamberlain Lane, Louisville, KY 40241
Region: United States > Kentucky > Louisville > East Louisville
Price Range: €109 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms are probably better.”
 of 5 bubbles jamesaG6718PW, 24 Oct 2016 | Read review
“All rooms were nice.”
 of 5 bubbles MissAmericaCrownHead, 21 Sep 2016 | Read review
“Construction/renovation noise is minimal.”
 of 5 bubbles KathyS468, 26 Jun 2016 | Read review
“It's in a very good area with restaurants and shopping centers around the corner.”
 of 5 bubbles dustinh171, 11 Dec 2015 | Read review
“Stay on high floor”
 of 5 bubbles cbMoline, 2 Nov 2015 | Read review
5 of 5