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Noisiest hotel stay I have ever had. Our room was 2nd floor, apparently above the pool, so we would get the pool odor every time we came in from the outside. The HVAC was confusing to regulate, we had to call the front desk. To...More
Thank Rick F
Response from ttdavi265, General Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded 2 days ago
Thank you for your comment. We are sincerely sorry for negative experience you had at our property. We strive for a seamless experience for all our guests and create and enjoyable atmosphere for them as well.
When I travel back to Louisville, KY. I hope my stay to be longer next time and especially at this hotel. Springhill Suites Louisville Hurstbourne/North was a pleasant stop. The price was moderate and the service was great. The hotel served a free breakfast which...More
We really love to stay at this hotel! The staff is awesome. Sheila Roden went out of her way to make sure that we were comfortable. The manager, Matthew Haynes was amazing. They have a great breakfast, very clean and comfortable rooms. You just can't...More
This is a typical Springhill Suites. The rooms are spacious with a lounge area and kitchenette (microwave, fridge and table). The beds are quite comfortable. The staff was very friendly. There is an indoor pool and exercise room. I did not try the complementary breakfast....More
I booked this room when when coming into town to see family, since most of our normal hotels we have stayed at on Hurstbourne had inflated prices. Not only were we pleasantly surprised, but it was much more convenient to our families and away from...More
Thank DEBORAH B
Response from General M, General Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded 5 January 2018
Deborah, Thank you for sharing your review. We're so happy to hear we exceeded your expectations during your visit, and we would love to welcome you back for another great experience in the future!
I was a guest at the hotel on Jan 26 and 27 and submitted a review on Trip Advisor. You would have to contact the hotel to get an answer to your question. I don't know why this was directed to me. Sorry