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All reviewsthe concierge loungeangela reynoldsfire pitbourbon trailbeautiful hoteleast endbourbon barbourbon countrywalk in showerbusiness travelershotel restaurantpool and hot tubrestaurants and shoppingfront desk staffi highly recommend this hotelthe hotel is cleanworkout room
Arrival, SUPER friendly. Shannon at the front desk is a STAR.
Ordered room service....and the wheels fell off. An hour after that order, the hot tea arrived. But no food. Guest services manager said the order 'didn't print'. An hour later,...More
My experience at this Marriott was subpar. The staff at the front desk was unfriendly and absolutely rude. The gentleman who checked me in was looking at his phone more than he was engaging with myself. I will say the rooms were well cleaned and...More
1 Thank A TripAdvisor Member
Response from Nick P, Assistant General Manager at Louisville Marriott EastResponded 1 week ago
Good morning valued guest,
Thank you very much for your feedback. I'm sorry to hear that you stay did not go as you -- or we -- expected. I would love to hear some more details about what we could've done to make your stay...More
The Concierge on the evening shift is wonderful. Her name is Carolyn Williams and she is ABSOLUTELY GREAT!!!! Carolyn speaks to evey person that enters the concierge lounge and she helps every body to enjoy the area and food and desert later on.More
Response from Nick P, Assistant General Manager at Louisville Marriott EastResponded 2 weeks ago
Good morning jimhollomon,
Thank you so much for your valued feedback. I'm so glad that your experience here at the Marriott Louisville East was a memorable one. We absolutely LOVE having Carolyn on our staff and know how valuable she is to this hotel. I...More
The Marriott - East was a good stay for our gymnastic meet. The staff was very good and friendly. The room with to double beds was clean and comfortable. The pool was large for a big group which it had. They did have a hot...More
Great Hotel - Great Location -
We stayed this past weekend with our team for a volleyball tournament. The location was great and close to our venue & lots of amenities
All the staff went above & beyond to help us while we were there....More
1 Thank Andrea W
Response from Nick P, Assistant General Manager at Louisville Marriott EastResponded 3 weeks ago
Dear Andrea W,
Thank you so much for your feedback. We try our best to go above and beyond for all of our guests. We hope you will join us again when you return to Louisville.