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07/05/2017 08/05/2017
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    Crowne Plaza Hotel Louisville-Airport KY Expo Center

    830 Phillips Lane, Louisville, KY 40209
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$49 US$177*US$128*View Deal
    US$138*View Deal
    US$128*View Deal
    Traveller (110)
    Room & Suite (67)
    Dining (12)
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    Overview

    • Excellent33%
    • Very good32%
    • Average17%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “blue horse” (41 reviews)
    “expo center” (62 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3.5 Star Hotel
    All hotel details
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
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    Reviewed 2 days ago via mobile

    Never in my life have I experienced such rude hotel staff. I flew in from Washington DC and went directly to the hotel. It was 2:30pm. Check in time is 3pm. They said there would be a wait as it wasn't quite check-in time. Okay....More

    Helpful?
    Reviewed 4 days ago via mobile

    This is a pleasant hotel. The decor and feel is charming. Staff is very pleasant. The rooms are very clean and well kept. Not an overly modern room and some areas are almost due for an update but all in all, clean and comfortable. The...More

    Helpful?
    Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center

    Dear Dan S. Thank you for taking the time to write a review on our hotel. We love hearing such positive feedback from our guests. We hope you will choose us again next time you're in Louisville! Sincerely, Nona Winebrenner Front Office Manager nwinebrenner@cplouisville.com

    Reviewed 1 week ago

    Stayed here with high expectations. I have met others in the restaurant and the property has always looked nice. I had some problems with the key entry to the room and I had to have the maintenance staff come by to resolve. I then had...More

    Helpful?
    Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center

    Dear Heatherwalker, Thank you for taking the time to rate the Crowne Plaza Louisville, we are delighted that you scored us a 5 out of 5! I am disappointed that there were some issues during your stay and were not up to expectations, I have...More

    Reviewed 1 week ago

    Enjoyed my first stay here. The room was clean and mostly updated. Restaurant convenient for dinner. Pool looks nice. Biggest need for improvement is breakfast, which is so expensive I wouldn't even try it. Loyalty program is worthless because they won't credit points for business...More

    Helpful?
    Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center

    Dear R0b3000, Thank you for your review. I am very happy that you enjoyed your first stay with us and that you found the room to clean and updated. However, I am sorry to hear that you were not satisfied with our loyalty program and...More

    Reviewed 1 week ago

    Arrived to the desk of the Louisville Airport Crowne Plaza at 11 pm on this past Sunday evening. There were a total of 5 people behind the counter and about 7 customers. I stood on the IHG Premier line and was next in line. When...More

    Helpful?1  
    Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center

    Dear Roadman27, Thank you for sharing your comments about your recent stay with us. I am very disappointed to read that my team was not courteous and professional as they should have been and can assure you that it is not indicative of the very...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Laundry Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$117 - US$331 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in Louisville
    • #24 Romantic Hotel in Louisville
    • #40 Business Hotel in Louisville
    Photos
    Traveller (110)
    Room & Suite (67)
    Dining (12)
    Pool & Beach (4)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Gina L
    Does this hotel provide a microwave and refrigerator in the rooms?
    3 January 2017|
    Answer Show all 5 answers
    Response from Nona W | Property representative |
    Good Morning, We do not have microwaves in our rooms however, there is one available in the business center for guest use. Our suites have refrigerators in them and one can be placed in our standard rooms for an additional... More
    1
    Vote
    jackhouse8809
    Can I invite a friend to my room or a short visit? Do I need to notify the visit to the hotel staff?
    5 November 2016|
    Answer Show all 3 answers
    Response from Nona W | Property representative |
    Good Morning, you are more than welcome to invite your friends for a visit, you do not have to notify the hotel staff however, if they are staying more than a few hours, you will need to get a parking pass for their car... More
    0
    Votes
    tdssimms
    is there anything else in walking distance besides the airport, like shopping?
    1 October 2016|
    Answer Show all 3 answers
    Response from crystal m | Reviewed this property |
    No not really
    0
    Votes
    Room Tips
    "Choose a different hotel - there are many choices nearby."
    Read review
    "If you have to stay ther get the north east end"
    Read review
    "They do offer a "quiet section""
    Read review
    "You can also ask the front desk for a room of your preference and they will do their best to accommodate your..."
    Read review