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We stopped here on a trip to Gatlinburg, TN and we loved the place. They remodeled back last year and it turned out great. When we got there they up-graded us into a suite, join Priority Club for this. The front desk staff and breakfast...More
We stayed one evening at the Holiday Inn Express in London, KY. The room was "ultra modern" which was not appealing to us - very cold. Carpet did not look dirty but our socks proved otherwise. The biggest inconvenience was the internet did not work...More
1 Thank summertraveler12
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 13 October 2016
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More
Our room and the hotel itself was very nice and clean. Our main problem was with the manager. We booked three rooms, one for my wife and I, and the other two rooms for friends of ours that we were traveling with approximately 6 weeks...More
1 Thank Jerry L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 8 October 2016
Dear Jerry L,
Thank you for choosing us and for leaving a review. I am happy that you found our rooms clean. However, it is regrettable that your stay was negatively affected by the level of service you received. Please accept our sincerest apologies for...More
Stayed here on a Saturday night. Recent remodeling done, but not everything.
Bathroom sink broken in 1st room.
Switched rooms and toilet seat was broken.
Sheets in room had not been changed for one of the beds.
Hair, pizza crumbs on sheets when we folded...More
1 Thank Craig L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 5 October 2016
Dear Craig L,
Thank you for taking the time to express your thoughts and concerns. We are very sorry for the shortfalls you have noticed with the quality of the room you received and its cleanliness. We take our guest comments very seriously and always...More
Totally unexpected room. I was blown away by the uber modern decor and the size of the room. It was beautiful. Everything was clean and the bed was comfortable. I would have give this hotel five stars if the front desk clerk had been more...More
US$96 - US$146 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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