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Holiday Inn Express Hotel & Suites London

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Traveller (59)
Room & Suite (37)
Dining (3)
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Overview
  • Excellent36%
  • Very good28%
  • Average18%
  • Poor8%
  • Terrible10%
Travellers talk about
“priority club”(3 reviews)
“prompt service”(2 reviews)
“ihg properties”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites London
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (169)
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57
44
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15
18
Show reviews that mention
All reviewspriority clubprompt serviceihg propertiescheese omeletsbig boyyogurtroad tripwould stay here againbreakfast was includedvery nice hotelplenty of foodnice selectionthe entire hotelclean roomsnice stopstayed one nightback home
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21 - 25 of 164 reviews
Reviewed 9 June 2017 via mobile

Very nice hotel. Room was clean and very updated, with a reasonable amount of space. Not much to pick from at breakfast but that's really the only compliant. Microwave & fridge in the room which is nice. Good place to stay when passing through.

Thank Mary H
Reviewed 8 June 2017 via mobile

I had previously left a good review about this hotel, when I initially blocked the hotel rooms for our wedding. The staff appeared to be friendly and helpful at that time, but we soon realized dealing with this hotel was a nightmare! The staff was...More

2  Thank brittanyc146
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 23 June 2017

Hi brittanyc146, Thanks for choosing the Holiday Inn Express And Suites London for your lodging needs, we're glad to have hosted you on your special day. While we appreciate your previous positive review, it's disconcerting to learn that we missed to provide you with a...More

Reviewed 3 June 2017

This holiday in. Express was ok for one night traveling thur the area. Very noisy with doors slamming and children's running in the hall way. Breakfast was just ok. They need to take another look at the hotel wifi and pool hours to keep noise...More

2  Thank Godale88
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 18 June 2017

Dear Godale88, Thank you for taking the time to write a review about your stay with us. We are happy to know that you rated our hotel cleanliness high. On the other hand, we would like to apologize for the inconvenience caused by the noise...More

Reviewed 27 May 2017 via mobile

Would of gave this place no stars but app made me give at least one. This is the worst holiday inn, me and my family have ever stayed at. Where do I begin, I went to go give my son a bath and the tub...More

4  Thank Thomas S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 11 June 2017

Hello Thomas S! Thanks for your candid remarks on your recent stay with us. It is disconcerting to know about the ordeal you and your wife had to go through because of unavailability of bottled water during your stay. It is also disappointing to know...More

Reviewed 9 May 2017

Worse place ever. DO NOT stay here. Desk clerk named KYLE is a consummate liar. The breakfast sweet roll I bit into had a hair in it. I paid for my one-night stay with Priority Points, but was charged $250. Can someone there explain this?...More

5  Thank Courtney W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 23 May 2017

Dear Courtney W, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. However, I regret your frustrations towards the service received, your billing concern, your breakfast experience, and the internet connection. Kindly...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$95 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$95 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (37)
Dining (3)
Pool & Beach (3)
Questions & Answers
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jlr995
17 September 2017|
AnswerShow all 2 answers
Response from Godale88 | Reviewed this property |
I am not sure, we did not have a animal with us but seen some one at the hotel with two small poodles!
0
Votes
Room Tips
"I stayed on the third floor. It was nice there."
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"There is a bell in the elevator which you may hear late at night if your room is close to it."
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"Nice for one night"
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"Pick a different hotel if you need internet access."
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