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All reviewspriority clubprompt serviceihg propertiescheese omeletsbig boyyogurtroad tripwould stay here againbreakfast was includedvery nice hotelplenty of foodnice selectionthe entire hotelclean roomsnice stopstayed one nightback home
Very nice hotel. Room was clean and very updated, with a reasonable amount of space. Not much to pick from at breakfast but that's really the only compliant. Microwave & fridge in the room which is nice. Good place to stay when passing through.
I had previously left a good review about this hotel, when I initially blocked the hotel rooms for our wedding. The staff appeared to be friendly and helpful at that time, but we soon realized dealing with this hotel was a nightmare! The staff was...More
2 Thank brittanyc146
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 23 June 2017
Thanks for choosing the Holiday Inn Express And Suites London for your lodging needs, we're glad to have hosted you on your special day. While we appreciate your previous positive review, it's disconcerting to learn that we missed to provide you with a...More
This holiday in. Express was ok for one night traveling thur the area. Very noisy with doors slamming and children's running in the hall way. Breakfast was just ok. They need to take another look at the hotel wifi and pool hours to keep noise...More
2 Thank Godale88
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 18 June 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you rated our hotel cleanliness high. On the other hand, we would like to apologize for the inconvenience caused by the noise...More
Would of gave this place no stars but app made me give at least one. This is the worst holiday inn, me and my family have ever stayed at. Where do I begin, I went to go give my son a bath and the tub...More
4 Thank Thomas S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 11 June 2017
Hello Thomas S!
Thanks for your candid remarks on your recent stay with us. It is disconcerting to know about the ordeal you and your wife had to go through because of unavailability of bottled water during your stay. It is also disappointing to know...More
Worse place ever. DO NOT stay here. Desk clerk named KYLE is a consummate liar. The breakfast sweet roll I bit into had a hair in it. I paid for my one-night stay with Priority Points, but was charged $250. Can someone there explain this?...More
5 Thank Courtney W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 23 May 2017
Dear Courtney W,
Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. However, I regret your frustrations towards the service received, your billing concern, your breakfast experience, and the internet connection. Kindly...More