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Extended Stay America - Lexington - Nicholasville Road

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Room & Suite (5)
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Overview
  • Excellent30%
  • Very good4%
  • Average26%
  • Poor14%
  • Terrible26%
22 Oct 2017
“Great location, musty room”
16 Oct 2017
“Not for extended stay”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Additional information
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Offers from Extended Stay America - Lexington - Nicholasville Road
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (41)
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Reviewed 4 weeks ago via mobile

Had high hopes based on pictures and reviews. Arrived at 3:30 am to check in for a 3 night stay. The small amount of carpet in the room was absolutely filthy and disgusting. If I hadn’t been so tired I’d have requested another room. The...More

Thank KW90
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 4 weeks ago

Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues....More

Reviewed 17 May 2018

I booked a room for my son for a week while he looked for a place to live during a summer internship. This location told me to use a credit card authorization form to cover his charges. BAD IDEA. I actually cancelled the booking the...More

Thank N8319WLkathyl
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 4 weeks ago

Thank you for bringing this to our attention. We take guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Reviewed 8 May 2018

With the derby, UK graduation and all kids needing to move out of the dorms all the same weekend in Lexington as you can imagine rooms were scarce. So, booked this place. It needs a lot of work. Room was really outdated. Dresser in room...More

Thank 10withamop
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 9 May 2018

Thank you for your stay with us and for the review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short of making that happen for you, and we are truly...More

Reviewed 16 April 2018

Everything about this place was nasty. Parking lot, corridors, elevator, walkways, room, linens, windows, etc. were all filthy. Blood on pillow and pillowcase, hairs in bed, broken down bed, I could go on and on. We will NEVER stay here again! The only good thing...More

Thank VOLFAN51
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 17 April 2018

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates...More

Reviewed 7 April 2018

The only negative thing I would say is that the breakfast was very limited, when traveling with a kid, they like to have something other then a granola bar. They do have donuts but they were limited as well.More

Review collected in partnership with Extended Stay
Thank shaylove0616
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 7 April 2018

Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our courteous service and your well-appointed room. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$65 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$65 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (2)
Room & Suite (5)
Dining (2)
Questions & Answers
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proteinmuffin33
29 June 2015|
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Response from Ned D |
Mounted. Cannot say I noticed anything about pressure, so I think it was OK. Average sized person should do fine. Full tub with wall-mounted fixtures.
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Room Tips
"The rooms on the side face the entrance are the best for a good nights sleep, less traffic noise from Newton..."
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"I suspect there really are no "good rooms" here."
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"Good for non smoking guys. Healthy environment."
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"Get a room on ground floor away from highway"
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