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Four Points by Sheraton Lexington

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Four Points by Sheraton Lexington
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100 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Charleston, West Virginia
Reviewed 1 week ago via mobile

Waking in to check in, the front lobby is marvelous. A couple of different sitting rooms, the library room to the left is just wonderful for a reader. The front desk clerk was polite and talkative when we arrived. The room is clean and modern. Wish we had a king bed but the doubles just meant more duffle time lol....

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Helpful?
1Thank Coach T
HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016 via mobile

From walking into the lobby for check in, to checkout this location provides a professional business atmosphere. The hosts are all apparently trained as concierge service. This Sheraton should be considered the benchmark. The rooms are side to side sound proof. You may hear activities in a room when walking down the hall, but once inside, you enjoy quiet. The...

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Helpful?
1Thank Ralph H
About Hotel's Favourite Review
Dawn H, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your lovely review!! Our staff really cares about the guests! I also drink the coffee in the mornings..I find it to be quite good, and I need a cup to get moving when I walk in. We do offer a nice conference meeting facility-- great for groups! We have about 7000 square feet of space. We look...

Kentucky
Reviewed 1 week ago

I was hesitant to book this hotel after reading the reviews, but glad I did, it was better than I was anticipating. The room was clean, the indoor pool is open late, the lobby was nice, and while some of the building seems outdated, it is obvious that renovations have taken place to upgrade the hotel. I was most impressed...

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Helpful?
1Thank Kdoan78
Vancouver, Canada
Reviewed 1 week ago

The hotel is an upgraded 1980's two star Motor Hotel. Quite aged with untrained front desk help. The room are fine and the beds are very comfortable. It is not a Ritz Carlton so don't expect anything more than chap digs with a poorly managed staff. Requested a wake-up call for an early flight and there wasn't one. Glad I...

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Helpful?
Thank woodie46
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your review of our property. We strive to offer the highest level of service to all of our guests and sincerely regret we fell short in this instance. The property is undergoing some management change and will be improving our service daily. I am very sorry that you did not receive your wake-up call and would like...

Chapel Hill, North Carolina
Reviewed 30 January 2017 via mobile

I was really surprised this was a SPG brand hotel! I've stayed in Four Points before and the room decor and cleanliness was not the quality expected from SPG/Marriott brands. I really considered checking out but stayed simply to renew my Uber crossover rewards for 2017! The carpet in my room was old and soiled--grateful I travel with house slippers!...

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Helpful?
Thank rvanwinkle
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you for your recent comments regarding our property. While I am disappointed to hear of your experience here with us I want you to know we will use this information to better serve our guests in the future. I sincerely apologize for the challenges you faced and hope for an opportunity to make this right! I would like to...

Goshen, Indiana
Reviewed 29 January 2017

Old and in dire need of a remodel. The hallways and rooms have an almost caustic smell to them. Furnishings are very dated. Beds hard and sheets all wrinkly on bed. Bathroom was disgusting with mold and cracks everywhere. Shower curtain does not reach floor and water floods the bathroom when showering in room 146. Room is also directly across...

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Thank bryanb1965
Oklahoma City
Reviewed 18 January 2017 via mobile

I have reviewed this hotel several times over the last few years. I continue to stay here due to my loyalty to SPG but this will probably be the last time. While the common areas have been upgraded, the guts of the hotel are still very weak. The bathroom is not clean, the room shows a lot of wear and...

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Helpful?
Thank John C
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your feedback regarding our property. I regret to hear you were not satisfied with your stay as we strive to offer the highest level of service to all of our guests and we sincerely regret we fell short in this instance. I would really like to discuss your stay with you further, if you will...

Reviewed 8 January 2017 via mobile

This hotel is very nice. It's definitely more luxurious than your basic midrange hotel. It has a great restaurant in the lobby area. Beds are comfy. Restaurant staff was helpful and extremely knowledgeable of the area.

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Helpful?
Thank Linsey H
Orillia, Canada
Reviewed 21 December 2016

Stayed here on our way to Florida and pre-booked the room. Check in was good; friendly staff. Room was on 3rd floor and was clean upon arrival and tastefully decorated. The hallway carpets needs replacing and other TLC around the property would be nice. Very convenient to Cracker Barrel next door; gas station almost next door and I 75. No...

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Thank RichChar05
Hendersonville, North Carolina
Reviewed 10 December 2016 via mobile

We arrived late waited 20 mins to get checked in and we got to the room went to bed and the next morning I got up and went to bathroom and the toilet paper ran out and there was blood on the sheets"not from us"lol it was nasty..

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1Thank rpruitt4
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

I regret to hear about your experience with our hotel as we strive to offer the highest level of service to all of our guests and we sincerely regret we fell short in this instance. Should you return to the area please let me know! Thanks! Candi Gaines Interim GM

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the world-famous Bluegrass region of Kentucky, the Four Points by Sheraton Lexington is just minutes away from the city's business district, and the University of Kentucky. ... more   less 

Additional Information about Four Points by Sheraton Lexington

Address: 1938 Stanton Way, Lexington, KY 40511-1351
Region: United States > Kentucky > Lexington
Price Range: €90 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Lexington 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Four Points By Sheraton Lexington Hotel Lexington
4 Points By Sheraton Lexington
Four Points Lexington
Sheraton Lexington
Lexington Four Points
Lexington Sheraton
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Questions & Answers

Questions? Get answers from Four Points by Sheraton Lexington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some ground floor rooms have sliding glass doors leading to the exterior.”
 of 5 bubbles Kdoan78, 18 Mar 2017 | Read review
“South side is quieter and parking is better at the end units away from the front entrance.”
 of 5 bubbles woodie46, 15 Mar 2017 | Read review
“Do not stay here!”
 of 5 bubbles pacruzn, 19 Aug 2016 | Read review
“Ensure you get there before 6 pm to ensure you get a room of your choice”
 of 5 bubbles Alaskanwhites, 30 Jul 2016 | Read review
“Higher floors will have less foot traffic from above.”
 of 5 bubbles Aseward16, 25 Apr 2016 | Read review
5 of 5