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Hilton Lexington Downtown

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Traveller (150)
Room & Suite (124)
Dining (37)
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Overview
  • Excellent47%
  • Very good29%
  • Average16%
  • Poor6%
  • Terrible2%
Travellers talk about
“rupp arena”(154 reviews)
“parking garage”(49 reviews)
Paid Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Hilton Lexington Downtown
Special Offer: Double Points, Every Stay
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Offers from Hilton Lexington Downtown
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,272)
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Traveller rating
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367
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563
367
215
81
35
Show reviews that mention
All reviewsrupp arenaparking garagethe executive loungebigg blue martinitriangle parkfront deskconvention centerrestaurants and barsuk basketball gamebusiness tripvery nice hotelbed was very comfortableconvenient locationstaff was friendlyvaletconferencebellman
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11 - 15 of 1,261 reviews
Reviewed 2 weeks ago via mobile

Stayed one night for a work event. Location is close to Heritage Hall and Rupp Arena for our event and close to restaurants. Skywalk to Rupp available but could use better signage to find it. Room was clean and nice.

Thank Susan V
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 1 week ago

Thanks for letting us know you enjoyed your stay while attending a work event at Heritage Hall. We appreciate the feedback and use it to help us better serve our guests. Please join us again next time you're in Lexington, KY!

Reviewed 2 weeks ago

Asked for the digital key the night before and waited and waited past the time I asked for checkin. Finally gave up and went to the front desk since you need a key to get into the garage (the garage is oddly confusing, but not...More

1  Thank MrFrump
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 2 weeks ago

Thank you for letting us know how your stay was at our hotel. Please know we use all feedback to help us better serve our guests. I apologize for any inconvenience you experienced due to digital key issues and wait time in the bar. I...More

Reviewed 2 weeks ago

Everything was amazing. Rooms were spacious and very clean. Beds were so comfy !! Shower was strong and hot. Plenty of towels and super fast service when we requested additional. My whole family was very impressed.

Review collected in partnership with Hilton Hotels & Resorts
Thank cschenkenfelder
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 2 weeks ago

Happy to hear you enjoyed your stay and your whole family was impressed with our service. Thank you for the excellent feedback. I hope you join us again next time you're in Lexington, KY.

Reviewed 3 weeks ago

Stayed here for a two week period after major chest surgery after discharge from the hospital. Wonderful food on executive level. Wonderful to have clean sheets and towels everyday. Staff was kind, patient. Front desk staff wonderful. Kind, creative, and of good cheer! Really worked...More

Review collected in partnership with Hilton Hotels & Resorts
Thank 425happycamper
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 2 weeks ago

So glad to hear you are feeling better and got to relax with us for two weeks. We appreciate your feedback. I'll be sure to pass along your compliments to our chefs and staff for being kind and wonderful. Thank you for taking the time...More

Reviewed 3 weeks ago

We arrived under a time crunch for an event and Alex was our valet. He went over and aboard to make sure we were taken care of, even to the point of waiting until he found out whether our room was ready or not. As...More

Thank cheerassist
Response from ALugo1, General Manager at Hilton Lexington DowntownResponded 3 weeks ago

Outstanding feedback! Thank you for letting us know Alex provided you with great customer service during your stay. I'll definitely pass along your compliments to Alex and all of the Valet team. Hope you join us again real soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$149 - US$354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
#17 Business Hotel in Lexington
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$149 - US$354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
#17 Business Hotel in Lexington
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (150)
Room & Suite (124)
Dining (37)
Pool & Beach (5)
Business Centre & Event Rooms (13)
Questions & Answers
Ask a question
retireesMontana
21 April 2018|
AnswerShow all 5 answers
Response from 460nathanf | Reviewed this property |
I am not an employee but I would think it would be around 15-20 minuets depending on traffic.
0
Votes
Teresa M
regarding a response to a review, we'd like to reply again: Teresa M Portland, Oregon, United States 46972 Reviewed 2 days ago good stay we were visiting family/friends and going to the uk men's b-ball game 2-17-18, and chose the hilton....everything was terrific...the room was spacious and clean, the staff was so friendly....the jacuzzi was relaxing, and we used the gym during a downpour, as we run outside generally...the treadmill was fine, thx...the pool was a little too cool to stay in....our only pause is that the hilton still allows 4 smoking rooms i think...in this day and age, nobody should be subjected to this..if we are incorrect in this detail, sorry, but it's what we read....a minifridge would help, as would a microwave, but if that's the only problem, no worries..thx for a fine stay.....another perk is a daily newspaper for free...wsj or usa today..thx Show less Stayed: February 2018, traveled with family Value Sleep Quality Service See all 10 reviews by Teresa M for Lexington Ask Teresa M about Hilton Lexington Downtown This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. ALugo1, General Manager at Hilton Lexington Downtown, responded to this review Responded yesterday Thank you for the feedback. Please know we are completely a smoke free hotel. Sorry for any inconvenience you experienced due to no frig in the room. Guests can always call Front Desk and we can deliver a refrigerator to your room. I hope you join us again next time you're in Lexington, KY................................thx to Alex Lugo, General Manager: hilton hotel downtown lexington, thx for the info on smoking alex, we didn't realize the policy changed... so sorry...i would change the review to reflect that, but can't seem to do so.. the fridge, we just worked around it....thx we will be sch another stay in oct for another reunion... sincerely, teresa mcgrath and nat kim
28 February 2018|
AnswerShow all 2 answers
Response from Teresa M | Reviewed this property |
we wanted to respond to the gen. mgr, and this was the only option that we could find...haha and sorry
0
Votes
Erik P
21 July 2017|
AnswerShow all 3 answers
Response from Teresa M | Reviewed this property |
hbo
0
Votes
Room Tips
"Floor 6 was quiet and we had a great view of the park from room 617"
Read review
"Room 319 has a beautiful view."
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"Ask for a room close to the elevator and vending. It made it extremely convenient."
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"Ask for a room with the park view"
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