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Hilton Garden Inn Louisville East

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Traveller (25)
Room & Suite (11)
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Overview
  • Excellent49%
  • Very good26%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“little things”(5 reviews)
“nice hotel”(19 reviews)
“room was clean”(29 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Hilton Garden Inn Louisville East
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Louisville East
Special Offer: Double Points, Every Stay
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (494)
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490 results
Traveller rating
231
130
69
36
24
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Time of year
LanguageEnglish
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231
130
69
36
24
Show reviews that mention
All reviewslittle thingsnice hotelroom was cleanbreakfast buffetin townoutstanding serviceparking lotgreat place to stayfitness centeromeletwould stay here againnice staystaff was friendlyfront desk staffeasy accessother hotelsbusiness trip
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1 - 5 of 490 reviews
Reviewed 1 week ago via mobile

Where to begin??? Tub didn't drain. A/C unit was leaking with a puddle forming on the carpet. I took a video of the drip and showed it to the front desk upon checkout. He was uninterested but did offer a quick "Thanks". Mold in the...More

Thank Nicole C
Response from curtis_patterson, Guest Relations Manager at Hilton Garden Inn Louisville EastResponded 1 week ago

Hello Nicole C, We thank you for your feedback to your experience while staying at our hotel. We apologize that we did not meet your expectations while staying at our hotel. Please know that we will be renovating our facility in the very near future....More

Hotel's Favourite
Reviewed 2 weeks ago

HGI done it right. From snacks and cocktails in the evening to breakfast and cocktail's on morning of derby. Topped that off with gift in your room after Derby. The staff here was amazing catering to your every need.

Review collected in partnership with Hilton Garden Inn
Thank jgeakins49
Response from HGILouEast, Manager at Hilton Garden Inn Louisville EastResponded 1 week ago

Dear jgeakins39- Thank you for staying with us over Derby! It's our favorite time of year and we're glad you had a great stay. Thanks again!

Reviewed 1 week ago

We had no idea this hotel didn’t offer a complimentary breakfast of any kind. And the $11.95 charge for breakfast in their lobby is outrageous. 90% of the items on their buffet are offered at other hotels at no extra fee.More

Review collected in partnership with Hilton Garden Inn
Thank JUDY V
Response from HGILouEast, Manager at Hilton Garden Inn Louisville EastResponded 1 week ago

Dear JudyV: Thank you for staying with us! The Hilton Garden Inn brand does not include breakfast in the rate. We do offer a full, all-you-can-eat buffet that includes cook-to-order omelets, eggs, pancakes, waffles and French toast. We definitely feel our breakfast blows the other...More

Reviewed 2 weeks ago

We stayed over Kentucky Derby weekend so this was a very busy time for staff. The hotel was clean and well staffed. The staff accommodated all of our needs. We would definitely stay there again anytime!

Review collected in partnership with Hilton Garden Inn
Thank DerbyGirl5518
Response from HGILouEast, Manager at Hilton Garden Inn Louisville EastResponded 1 week ago

Dear DerbyGirl5518- Thank you! We are thrilled you spent your Derby with us and enjoyed your stay. It's a great time of year in Louisville! We would love to see you again.

Reviewed 3 weeks ago

We usually stay at this garden Inn when we are in Louisville. Comfortable, Quiet, and excellent service and facilities. The breakfast was excellent. We both had an omelet with tea and juice, With a side of sausage and bacon.

Review collected in partnership with Hilton Garden Inn
Thank Grover S
Response from HGILouEast, Manager at Hilton Garden Inn Louisville EastResponded 1 week ago

Dear Grover S- Thank you for you kind review! We are so pleased to hear from a repeat visitor-we love our regulars! We are proud of our breakfast and glad you enjoyed it (the bacon is delicious!) We can't wait to see you again!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Conference Facilities
Room Service
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Details
Price range
US$123 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (11)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
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Room Tips
"We always ask for a quiet room away from elevators and vending."
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"Near rear entrance to avoid long transfer of luggage"
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"Quietest rooms are away from elevators and ice machines."
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"I booked an evolution room and the bed was super comfy."
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