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There were a number of miscues that made our stay at this hotel less than stellar. Making reservations for our stay turned out to be the best part of the experience. I made reservations for one room for two nights, and three additional rooms for...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express and Suites HazardResponded 15 March 2018
Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Hazard KY. I recognize your stay was not 100% satisfactory.
IHG values your experience with our hotels as one of our valued guests. I have sent...More
We stayed here one night. The rooms were homey and very clean. The linens were nice. The bathroom had a fan which was awesome. The water pressure was good. The hotel serves cookies and coffee during the afternoon. They also provide a free breakfast. The...More
I stayed two nights. The staff was not professional or friendly, I have family in the area but I was traveling for work. I checked in on Friday night went to a meeting and I was gone all day Saturday checked out early Sunday morning....More
Thank Emili C
Response from IHGService, Guest Relations Manager at Holiday Inn Express and Suites HazardResponded 15 December 2017
Hi Emili C,
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love...More
The hotel was very clean inside and out. Our room was clean and beds very comfortable. Front desk staff friendly and helpful. Location was good with nearby restaurants. Looking forward to the next time.
I have stayed here with no problems in the past but this visit ruined it. Room is big and looks ok at first. If you stay get the top floor or all you'll hear is the people above you walking around. Got in and was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express and Suites HazardResponded 27 August 2017
Thank you for taking the time in posting a review about our property on TripAdvisor. The cleanliness of our rooms and our property, in general, has always been our main priority and it is disheartening to learn that it fell below par during...More