Customer Service was warm and welcoming. Stairs had some litter on it but other than that the halls and rooms were clean. Had to change rooms due to the tv not wanting to work properly. Staff was very helpful. Will stay here again when I come back to the area.
Booked our reservation for October 18, 2019 on June 16, 2019. Just called hotel to check in and they told me “Oh well, sorry. The owner cancelled your reservation. All I know is to call Traveolocity to get a refund. There is nothing I can do to help you. As I said, call Travelocity, Expedia or whoever and get a refund.” Worst customer service ever.
We were on a road trip through the area and stayed for a couple nights as there are few options in the area. On the positive side the staff was very helpful and by the time we were done we felt sorry for them having to work there. The place is very worn down and desperately needs upgrading. Our room, though large, had a very strong off smell to it, like cleaning products covering mold or BO or something. It was really obnoxious. The pool was apparently down (tho no signs indicated this) and was filled with dirty water and surrounded by broken equipment. Icky to say the least. Everything needs paint and a thorough cleaning...like deep cleaning. Breakfast was barely heated microwave stuff and not that good. Best to find a place outside of town.
This hotel is the only brand hotel in town so I was not expecting much. The first impressions as you drive up past people tailgating in the parking lot and potentially sleeping in the parking lot pretty much sets the tone. The accommodations are basic roadside motel standard but adequate. They failed to service my room on 2 occasions on a 5 night stay and when they did service it the sink area was not wiped down very well and the toilet bowl was not cleaned well. Breakfast consists of microwave sausage, microwave eggs, canned gravy and stale biscuits. The bagels also were dry and stale and the coffee weak. There is a Dairy Queen right next door so perhaps grab your coffee there. Since there really is no other option in town except for the Beaumont Inn which…
Toilets overflowing or not flushing. Those of you staying for a wedding think twice. A/C barely worked. Check out B/Bs in the area or Lexington- really dirty hotel. Our toilet overflowed on last day and could not could ready before our flight home or a wedding brunch