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Comfort Inn & Suites Franklin

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Comfort Inn & Suites Franklin
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132 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Orange Beach, Alabama
Reviewed 2 weeks ago

Comfort Suites are showing their age. Not as crisp & clean as they used to be. Breakfast food does not add value for a stay here. Plain, not much to choose from & not real warm. You get what you pay for in hotel choices.

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Helpful?
Thank Mike M
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Mike, Thank you for your review, we care about all our guest and their experience ! We are a Comfort Inn & Suites and not Comfort Suites. I am sorry you did not like our hot deluxe breakfast. We have a huge selection and pride ourselves on our hot breakfast. You may message me personally at gm.ky225@choicehotels.com to discuss...

Bowling Green, Kentucky
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

My husband and I stayed here for his birthday weekend. We loved the hotel. The bed was very comfortable. The facility was clean. The breakfast was great. And the staff was friendly. And did I mention it's a great location.

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Helpful?
Thank scolter1977
About Hotel's Favourite Review
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you for taking the time to write us your review ! It is our pleasure to serve you on your birthday. Happy Birthday ! We are very glad that you enjoyed your stay with us and we can only hope that we will see you again soon.

Saint Joseph, Michigan
Reviewed 5 weeks ago via mobile

We visited the hotel with our grandchildren thus the title. The front desk receptionist was busy training a new employee so we were not welcomed and we had slow service. The decor was beautiful and the children loved the bubble walls in the foyer. The rooms were very nice except our daughters room smelled like smoke. The pool was nice...

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Helpful?
Thank Gardener2014
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you for your review. Yes we do not have a hot tub, we do not advertuse one either but we do have indoor heated pool in the due seasons. Yes, we have been training new front desk agents, I do apologize if they were too slow, but trainig our staff is very important to us and for you. It...

Reviewed 15 February 2017 via mobile

It"s that good. I have not had a better sleep in months. Everything was perfect, and people were great. Definitely recommend. Breakfast was included, and great quality, great coffee. Easy on, easy off the expressway. Cracker Barrel 4 miles south.

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Helpful?
Thank rwmentzer
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

WOW !!! We are estatic to hear that would live with us !! It means everyhting to us that a guest would write such a great review ! We are glad that you slept so well, the beds are very confortable. We hope and know we will se you again ! Happy Travels.

Reviewed 11 February 2017 via mobile

My boyfriend and I stayed over night here on our way home from Florida. The hotel was very nice and the room was very roomy and comfortable! The bed was one of the more comfortable beds I've had in a hotel. The staff was very friendly and accommodating and the complimentary breakfast was the best!

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Helpful?
Thank Sheila G
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

Five Stars !! We love it !! Thank you sooo much for writing us your review and we are happy you had a a comfortbale nights rest on our comfy beds and had a great start with a wonderful breakfast. We invite you back on your next trip through. Happy travels ! Trina Cummings

Mitchell, Canada
Reviewed 12 January 2017

Very clean, spacious room which looked like it had been recently refurbished. Welcoming, helpful and friendly staff, quiet and close to superb Mexican Restaurant. A little pricey for our liking. Would recommend.

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Helpful?
Thank barusky
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for staying with us in Franklin, Ky at our Comfort Inn and Suites ! It is good to see you that you had a great stay with us in your review. Our rooms are very spacious and we are a fairly new hotel. We will look for you next trip ! Thank you again for choosing...

Gainesville, Florida
Reviewed 4 January 2017

This motel was right off the interstate as we entered Kentucky from the south on I65. The price was right and it was clean an comfortable. The office personnel was very friendly and helpful. We will stay here again when traveling!

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Helpful?
Thank hendje
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

My staff and I say, "Thank You !" for choosing Comfort Inn and Suites in Franklin, Ky. for your nights stay ! We work very hard to make sure every gust is satisfied with their stay with us. We look forward to your return ! Safe Travels !

Fenton, Michigan, United States
Reviewed 18 December 2016

Very nice, clean hotel. Perfect for short overnight on road trip. Friendly, welcoming staff, clean, comfortable and quiet rooms. Very good breakfast included. Hotels right off interstates can be pretty iffy, this one is very nice!

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Helpful?
Thank Joe P
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for your review ! We appreciate each and every review for our hotel. I am glad to hear you enjoyed our southern hospitality from the staff and our wonderful breakfast that we serve each morning here at Comfort Inn and Suites. We hope that you will a have a return visit with us ! Happy travels...

Indianapolis, Indiana
Reviewed 7 December 2016

This hotel is very comfortable and clean. One of the better hotel choices for the area. We have stayed here before and will stay here again. Friendly staff. Breakfast was good. Right off I-65. Our room had a whirlpool in the bathtub. Not a 2 person one.

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Helpful?
Thank SKW78
tkcummings, Manager at Comfort Inn & Suites Franklin, responded to this review

We Thank You so much for your review and are glad to hear that you were comfortable in your room. I am glad you enjoyed the whirlpool tub. My staff and I work very hard to make sure each guest has the best service possible. we will look for you on your next trip !! Safe and Happy Travels !!...

Reviewed 15 November 2016 via mobile

Traveling with my sister who has a service dog, stopped for the night at the Comfort Inn they refused us service because we have a service dog. It is illegal to refuse a registered service dog and her lawyer will be contacted when we get home. SHAME ON YOU COMFORT INN. I would give a rating negative 100 if I...

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Helpful?
Thank Heather M
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you for your review. I am sorry if this is what happened to you, I have a camera system with sound and can verify your information. I do not have any contact information for you, if you could please contact me at the hotel 270-586-3832 I would like to talk with you. We have always lodged our service dogs....

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn & Suites Franklin

Address: 105 Trotters Ln, Off Interstate 65, Franklin, KY 42134-6235
Region: United States > Kentucky > Franklin
Price Range: €99 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Franklin 2.5*
Number of rooms: 60
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Franklin
#2 Business Hotel in Franklin
#3 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Franklin staff and other travellers.
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Raleigh, North Carolina
over a year ago

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Questions? Get answers from Comfort Inn & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room away from traffic/parking lot; very early risers can be heard leaving”
hendje, 4 Jan 2017 | Read review
“Any, I think would be good, but away from the road is best.”
2bobj, 25 Sep 2016 | Read review
“Call Ahead or go online”
cliffsiler, 8 Aug 2016 | Read review
“Don't get the room next to the elevator.”
sharonbP4645VV, 20 May 2016 | Read review
“S little hard to find at night.”
terrydeweerd810, 28 Apr 2016 | Read review
5 of 5