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All reviewscinnamon rollswithin walking distanceunder renovationplenty of selectionbourbon trailbed and pillowsindoor poolpay attentionthe hotel is cleanboth morningsmeeting rooma great place to stayone night stayparking lotgreat roomwould stay here againnice stay
I travel almost every week on business. I had the chance to stay at this hotel, and found it to be consistent with the better IHG Properties. Courteous service, a clean room and a decent breakfast. Low on noise and easy to get in and...More
Had a very nice one night stay at this location. Room was very spacious and clean. Breakfast area was larger than most HIE locations. Good cheaper alternative to staying in downtown Lexington. Good friendly staff, would stay here again.
This is great place to stay if you are looking for a clean place to stay. The carpets are soft and clean enough to walk on barefoot. The sheets are crisp and white so you know what you are sleeping in. The tub, sink, and...More
We booked this stay months in advance. Upon check in, we were given a room directly across from the elevator (ding ding ding), the rooms curtains wouldn’t close so light wouldn’t be blocked, and the window was right behind the Holiday Inn sign so we...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 1 week ago
Greetings from Holiday Inn Express and Suites Frankfort, we appreciate your feedback. Although it's nice to know that you were allocated to another room upon raising your initial concerns, I'm sorry to hear that you were let down by the condition of both rooms....More
First use of the toilet it wouldn't flush. Water just came straight up. No big deal. We waited until we left for supper to let the front desk know we had a problem and she acted like she could careless.amd she said she would see...More
Thank Laurie M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 19 November 2017
Hi Laurie M,
Thank you for writing a review about your recent stay with us. It sounds like our hotel was not able to live up to your expectations, particularly with the bathroom and housekeeping. I am sorry for the letdown.
We take all reviews...More
Response from hiexpressfrankfort | Property representative |
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require... More
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require items shipped. Please contact Hotel by email at hiexpressfftky yahoo any of your needs.
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"Go third floor so you don't hear the folks above you."