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Extended Stay America - Cincinnati - Florence - Turfway Rd.

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Extended Stay America - Cincinnati - Florence - Turfway Rd.
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56 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cincinnati - Florence - Turfway Rd.
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Showing 55: English reviews
Bowling Green, Kentucky
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2015 via mobile

This Extended Stay is tolerable, but certainly lacking. It is not the best in terms of cleanliness or amenities, but it does have extraordinarily friendly staff at the desk and great coffee. Our room had a very small bed and recliner, and newer carpet. The channel line-up was scarce for kids. The worst part, though, was indeed the cleanliness. Areas... More 

Helpful?
Thank Morgan M
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

Thank you for taking the time to tell us about your experience. I appreciate your comments regarding our friendly staff and convenient location; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be retraining our staff and reviewing our cleaning and room inspection procedures. I really appreciate you bringing this to our... More 

Detroit, Michigan
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2015

It was the last leg of our road trip. I have stayed in Extended Stay facilities before so, I was ok with the format. This is not the only Extended Stay Hotel so, check your GPS. This is the smaller one near Meijers. The registration process was simple and the attendant was very polite. The room was an unusual configuration... More 

Helpful?
Thank DELIGHTFULDIVA2014
Manager_11525, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. Hearing that we have provided you with a comfortable home away from home for some rest and recovery means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2015

This "motel" was spo bad that we walked into the room, looked around and turned right around and left! I was not staying n that filthy, foul dump! There were streaks and smears all over the mirror above the dresser, smears all over he windows, the bed linens were either dingy or stained or both. the carpet was a mess.... More 

Helpful?
Thank Tracy B
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

I appreciate you bringing your experience to my attention. As this hotel's manager, I am deeply disappointed in the quality of your room when you checked in. We strive to provide all guests with all the comforts of home. I will discuss your review with all my employees to ensure your experience is not repeated. Again, I am extremely sorry... More 

Orlando, FL
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 July 2015

I stayed here one night - and one night only before checking out - on business. Due to the sporting events going on I was unable to get a room closer to where I needed to be, but found a room here at a reasonable rate. Unfortunately when I checked in I was placed in a smoking room, which was... More 

Helpful?
Thank Lara B
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. Additionally, I will have our maintenance engineer inspect your room to ensure everything is functioning properly.... More 

2 reviews
Reviewed 2 July 2015 via mobile

Nice an close to everything friendly staff clean room in smoking liked the price an kitchen in the room very nice was the 4th of July weekend an went to kings island had a great time will return to this hotel an love the reward system all the convenice of home I tippedy housekeeper never done that

Helpful?
Thank Mary L
Manager_11525, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

Thank you for taking the time to post a review of your stay. It is such a pleasure to read that you had a great stay with us. We strive to ensure all of our guests experience the comforts of home and to see that we accomplished that for your stay is extremely gratifying. Thank you again for your feedback.... More 

Denver, Colorado
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2015

Pros: very friendly staff. Kitchen with nearly any utensil you could probably need (have to order kitchen set, but not a big deal). Staff also brought up new towels as well as a hairdryer for me! I was very surprised to have breakfast available, was minimal, but just what I needed. Did not have smoking smell on my floor. Good... More 

Helpful?
Thank MissTravelista19
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

The staff and I read your comments about your stay with us. While I appreciate your kind comments regarding our friendly staff and convenient location, I sincerely apologize for the cleanliness issues that occurred during your stay. In response to your feedback, I met with our housekeeping staff to ensure your experience is not repeated. The staff and I appreciate... More 

Level Contributor
1 review
Reviewed 22 April 2015 via mobile

Everyone is super friendly and helpful, but the hotel is a joke. We stayed Sun-Fri with my husband and 2 girls! You receive no room service. You have to discard of your own trash, take your dirty wet towels to the front desk and request new ones as well as any other toiletries. The counter has burn marks and a... More 

Helpful?
Thank Hilly89
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the friendliness of our staff are much appreciated; yet, I was disheartened to read that you had such an uncomfortable stay. To uphold our company's high standards, we will continue to renovate our guestrooms and I truly apologize for... More 

Montezuma, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2014

Our room was so nasty, not worth the price. Room was filthy, room smelled of smoke. Bathroom was nasty, felt like you needed to sanitize after you got home. Friends room has smoke coming into it from someone smoking, after calling desk they just said 4th floor was the smoking floor, not the one we were on.

Helpful?
1 Thank Shaunte O
Traveler, United States
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 October 2014 via mobile

First let me clarify, I do not smoke however i am around people that do and i also am aware of what it does to a room after years. This property was right off the I-75 and not far from cincinatti which made this a great choice as far as location. So at check in the staff was very friendly... More 

Helpful?
1 Thank David S
Manager_11525, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd., responded to this review

David - I appreciate you bringing your experience to our attention. I am so disappointed that the discomfort with the smoking room odor caused you to have a very bad experience at our hotel. Please accept my apology. I discussed your comments with the team, and we are going to work on improvement of the smoking rooms' odor, including the... More 

Louisville, Kentucky
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 October 2014

This was, quite possibly, the worst hotel I have ever stayed at. I booked through Priceline, otherwise I would have turned right back out of the room and gone elsewhere. I am just thankful that we had a full weekend of planned activities that allowed us to pretty much stay out of the room except for sleeping. The outside of... More 

Helpful?
1 Thank KaraLew

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Cincinnati - Florence - Turfway Rd.

Address: 7350 Turfway Road, Florence, KY 41042-1355
Region: United States > Kentucky > Florence
Price Range: €68 - €85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cincinnati - Florence - Turfway Rd. 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Booking.com, Orbitz, Travelocity, Expedia, Hotels.com, Priceline and Odigeo so you can book your Extended Stay America - Cincinnati - Florence - Turfway Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Florence
Extended Stay Florence
Florence Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Cincinnati - Florence - Turfway Rd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the hospital side instead of the highway side.”
 of 5 bubbles Whinny2, 28 Nov 2016 | Read review
“only 4th floor is designated smoking. The 3rd floor seemed abit more private.”
 of 5 bubbles FlipFlopWanderer, 6 Jul 2016 | Read review
“request 1st floor”
 of 5 bubbles 726eddieg, 28 Jun 2016 | Read review
“Priceline was a great way to get a good deal during a big tournament and NASCAR event.”
 of 5 bubbles DELIGHTFULDIVA2014, 26 Jul 2015 | Read review
“Never pick an extended stay America hotel”
 of 5 bubbles 461tracyb, 19 Jul 2015 | Read review
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