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I booked my room over the phone- initially calling the Covington, KY location. They didn’t offer roll-away cribs but the vey nice girl offered to check at their Florence, KY location and then proceeded to book me a Delux room.
We arrived to this location...More
Thank Danielle S
Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Meijer DriveResponded 9 August 2018
Danielle, thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your visit. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More
Stayed here while i was working in the area. The staff was very helpful and accommodating pam was the best. Rooms are nice and clean i would recommend staying here if your in the area. Lots of restaurants close by and a mall not to...More
Thank jordon m
Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Meijer DriveResponded 29 October 2017
Jordon, thank you for choosing Extended Stay America during your business trip. We are delighted to read you loved your comfortable room and our location which was perfect for your needs. We also appreciate you mentioning our courteous service and will be sure to share...More
Stayed for a couple days during a family death. After Southwest screwed up our flight so bad and we were to be arriving almost 13 hours late
It only took one call to Josh at the front desk to hold our room.
The hotel was...More
Thank david l
Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Meijer DriveResponded 4 August 2018
David, thank you for the nice review of the Extended Stay America. We are glad to know you and your family liked your well-equipped accommodations and that you were especially impressed with the quality of service provided by our staff. We will be sure to...More
From the minute we walked in, you could smell the stench of old grease. Our room was nice and big and we thought we could overlook the smell until the next morning when we discovered we had flea bites all over us...probably because they allow...More
Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Meijer DriveResponded 25 July 2018
Please accept our sincerest apologies for the issues you experienced during your stay. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never encounter the same problem. Please visit us again so we can...More
Positives: Staff was very friendly and very helpful. The room was clean and the overnight stay was quiet in terms of the surrounding environment. The room overall appears upgraded if it is not new construction. Hotel is in a good location with access to local...More
Response from 00esa, Manager at Extended Stay America - Cincinnati - Florence - Meijer DriveResponded 6 May 2018
Thank you for staying with us. We are glad to read you liked our courteous service and convenient location. That being said, we are sorry for not meeting your expectations with our hotel policies and for the maintenance issues you had in your room. We...More