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Residence Inn Cincinnati Airport

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Residence Inn Cincinnati Airport
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162 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Anaheim Hills, CA
Reviewed 14 July 2015 via mobile

Enjoyed our stay on our last day of our trip to Cincinnati. We were fortunate as they upgraded both of our 1 bedrooms to 2 bedroom suites. We took advantage of free shuttle to the airport which is a quick 5 minute ride. Our rooms were clean and comfortable.

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Helpful?
Thank Kobesan2000
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property and rooms. We are glad that we were able to make your stay more enjoyable by upgrading your rooms. Thank you again taking the time to share your review and make sure to remember us on...

DongGuan, China
Reviewed 6 July 2015

New, clean, well-equipped hotel (nice pool, fitness center, etc...) near the Cincinnati Airport, but the service is just awful. A few examples: 1. Breakfast is so badly organized it's a madhouse every morning. Always out of something, with people always waiting 4-5 deep on coffee, eggs, or something else. 2. Desk staff refused to replace bad card because our reservation...

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Helpful?
Thank dkkckk
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. As you can see from previous reviews, our customer responses are rather positive. Please accept our sincere apologies for the inconvenience and service you experienced during your stay. We strive to provide excellent customer service to each guest we encounter. Your comments will helped...

Louisville, Kentucky
Reviewed 2 July 2015

We stayed here for a weekend this past June. The hotel has been renovated and it looks nice. The staff was very nice as well. The beds (which is, after all, why you need a hotel to begin with) were the cheapest, most uncomfortable beds. You felt like you were sleeping on wires all night. They had one of those...

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Helpful?
1Thank LeeAnn F
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your stay. Your satisfaction is very important to us and we appreciate your feedback. We are in the process of reviewing our bedding throughout the hotel to give our guests better comfort at night. You’re a valued guest; everything we do is aimed at providing you with an excellent...

Santa Monica, California
Reviewed 18 June 2015 via mobile

Stayed here recently on business. Friendly and efficient staff at check in who were able to fix some last minute problems. Rooms are comfortable and average size. Facilities seemed pretty good - although I didn't have time to use them! Overall decent experience and would come back.

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Helpful?
Thank Dougie G
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for sharing your recent experience with us, we appreciate your kind words about our property and about our staff! We will share your nice comments with everyone as it’s always nice to hear from a satisfied customer. Thank you for taking the time to share your review. The next time you are in the area make sure to...

Reviewed 9 June 2015 via mobile

Very nice and clean hotel.... Customer service is horrible we were never greeted at check-in he never made eye contact at all he asked for name on the room I gave my name and as he was looking for a room for us he then asked the other worker about rooms to see if they were ready I then said...

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Helpful?
Thank Shantel F
Michael B, General Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. Please accept our sincere apologies for the inconvenience and service you experienced during your check-in. Your satisfaction is very important to us and we appreciate your feedback. Your comments will helped us to improve our guest experience and we will take your comments under...

Lebanon
Reviewed 25 May 2015 via mobile

Great place. There is NOTHING to say bad bout this place. Quite and clean rooms. Small kitchens in the room. Very friendly helpful staff and the gentleman checked us in, Daniel went out of his way. We liked it so much here we decided to stay 2 extra nights. They had a hot breakfast plus a really nice patio with...

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Helpful?
1Thank Donna C
Michael B, General Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for sharing your recent experience with us, we appreciate your kind words about our property and about Daniel! it's always nice to hear from a satisfied customer! Thank you again taking the time to share your review, make sure to remember us on your next trip to the area!

Reviewed 7 May 2015

Staff is very helpful and friendly. Outdoor pool is a plus in the summer. Great for business, relocation and families. Repeat customer for many years. Courtney, Daniel and Christy deserve a big thank you for all their support during a recent long-term stay. Easy access to airport, interstate, close to Newport - 15-20 minutes.

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Helpful?
1Thank BineQuilts
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for sharing your recent experience with us. I am happy to hear that you enjoyed your stay with us. We pride ourselves on our excellent customer service. We will certainly pass your kind words to Daniel, Christy, and Courtney. The pool is now open for the summer for all of our guests to enjoy. Thank you again taking...

Columbus, Ohio
Reviewed 16 March 2015

The good Close by the downtown Cincinnati and if of course the airport Nice lobby and friendly staff Quality breakfast and they even have rice and nori (dry seaweed) Clean and spacious rooms The bad Heater wakes you up at night. It sounds like airplane taking off Other hotels use electric heaters but they use gas furnace it sounds like...

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Helpful?
Thank J Y
Michael B, General Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you so much for staying with us, and for providing feedback and sharing your experience. You are exactly right about our prime location; close to the airport and only a 15 minute drive to downtown Cincinnati. Thank you again for providing us with your feedback.

Sarasota, Florida
Reviewed 5 March 2015

The hotel was convenient to the airport but basically in the middle of an industrial park out in the middle of nowhere. On the up side the hotel did offer a complimentary warm breakfast. On some evenings the manager did offer light snacks and beverages. A major inconvenience was the several locked doors I had to go through to get...

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Helpful?
Thank Robert M
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for sharing your recent experience with us. I do apologize about the inconviences you experienced during your stay. We will have maintenance check the locks on the doors to ensure they are working properly. Thank you again taking the time to share your review and please give us another try when you are in the area.

Miamisburg, Ohio
Reviewed 11 February 2015

I have stayed at this Residence in several times before flying out of CVG. I usually need to leave my car there for an extended period, thus I always call to make certain that as a lifetime platinum guest they will accommodate my request. I stayed last May while traveling thru Europe and left the car for 52 days with...

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Helpful?
1Thank timesharetraveler11
Michael B, General Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking the time to share your thoughts on TripAdvisor, I don't recalled receiving a phone message from you during the last week, nor do I see a pass or upcoming reservation in our system, still please accept my apologizes that you experienced issues with leavening your car at our hotel during your cruise. We do offer a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
*NEWLY REMODELED!* The Residence Inn by Marriott - Cincinnati Airport is located just 2 miles from the Greater Cincinnati/Northern Kentucky Airport and a quick 10 minute ride from downtown Cincinnati. Our newly remodeled facilities offer all of the amenities of home, and are perfect for business travel, leisure travel, or extended stay. The apartment-style guest rooms all boast a living space, sleeping space, as well as fully equipped kitchen. Complimentary amenities include a daily hot breakfast buffet, evening weekday social hours, Wi-Fi, Sport Court(R), and 24/7 fitness center. Perfect for families, our central location provides easy access to attractions including the Creation Museum, Newport Aquarium, Cincinnati Bengals, and Cincinnati Reds put you right in the action! ... more   less 

Additional Information about Residence Inn Cincinnati Airport

Address: 2811 Circleport Drive, Erlanger, KY 41018
Region: United States > Kentucky > Erlanger
Price Range: €112 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cincinnati Airport 3*
Number of rooms: 150
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Also Known As:
Residence Inn Cincinnati Airport Hotel Erlanger
Residence Inn Erlanger
Erlanger Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Cincinnati Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer ground floor, and they always have provided one.”
 of 5 bubbles DustyWilliams, 13 Nov 2016 | Read review
“Rooms overlooking the common areas are nice, but there is another building if you want to be a little further from other guest activities.”
 of 5 bubbles 697erlindam, 5 Sep 2016 | Read review
“We were toward the end of the wing on a first floor, and it was nice and quiet.”
 of 5 bubbles theflyinghillbilly, 29 Aug 2016 | Read review
“Be sure to get a room where there will be a lot of natural light because there isn't much in the actual room”
 of 5 bubbles johnbK3005IS, 13 Jul 2016 | Read review
“Choose one away from the pool and courtyard to avoid late night noise”
 of 5 bubbles carolsZ3073WR, 22 Jun 2016 | Read review
5 of 5