I loved my staff at Quality Inn and Suites in Bardstown. The staff was great and the Front Desk clerk knew all about the town. Great restaurants that she advised us to check out. But my favorite thing about this hotel was the renovated pool and fitness area. It was absolutely beautiful what they have done with this place. Will definitely be my go to place when I'm visiting. I would give them 10 Stars if I could!!!! Thanks for a great, welcoming and staff stay.
This hotel met all of our needs and helped us find good places to eat. Front desk was GREAT! Breakfast was very good. Good parking.No elevator so get there early if you can't do stairs- not a problem for us. Could use a bigger or brighter sign on street corner. Would stay there again!
Booked king room. Room was very clean with fresh new carpet smell. Newly remodeled, very friendly staff, nice breakfast selection, also comfy clean beds, great pillows and very quiet hotel! Best nights sleep at a hotel in a long time! Would definitely stay here again! Also liked no pets and no smoking policy!
PLEASE DO NOT GIVE THIS PLACE BUSINESS! Do you think it is ok to call you 1.5 hours after check-in and tell you to either: (A) Pay more money than the original amount, which had already been increased for the two additional members (for a total of 4), or (B) Pack up and check out within 20min. Upon check-out (due to the front desk's poor communication/terribly treatment), they inform us it is now too late because the 20min had passed. The room was practically untouched (one person had taken a tinkle in this time). THEY THEN PROCEED TO STEAL THE ORIGINAL RECEIPT FROM US WHEN WE WERE SHOWING IT TO THEM AND TRYING TO UNDERSTAND WHY THEY WERE TREATING US SO POORLY. SUMMARY: Not professional, terrible communication, bad customer service, don't trust what you pay upon check-in.
I can see that this hotel besides being centrally located to a lot of wineries and distilleries was very clean and you can tell that the owner is taking pride in making it look very nice. The hotel pool is still under renovation but I’m sure it will be nice when it’s done. My only complaint is breakfast; the eggs are powdered the biscuits are hard as a rock and it is not well maintained.